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Want Loyal Customers? Understand This. Our experts help you better understand why your customers use your service to build loyalty.

By Entrepreneur Staff

Do you know why your customers want your solution? It seems like a simple question, but it's one that many business owners overlook or even misunderstand. Our customer service experts Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer explain why knowing the problems that drive your customers to your solution can help you forge a long-term relationship with them.

For more insights, watch this short video.

Related: 4 Ways to Make Your Business a Powerful Customer Magnet

Entrepreneur Staff

Entrepreneur Staff

Editor

For more than 30 years, Entrepreneur has set the course for success for millions of entrepreneurs and small business owners. We'll teach you the secrets of the winners and give you exactly what you need to lay the groundwork for success.

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