Client Relationship Management
Meetings
8 Steps to Take After Booking a Meeting to Make Certain the Meeting Is Productive
Getting a meeting feels like a win. To make the feeling reality, put some work in beforehand.
Team Work
5 Ways to Effectively Optimize Your Business Operations
Tweaking and enhancing routine operations creates more time for strategy while driving down overhead.
More From This Topic
Difficult Clients
4 Types of Clients Your Growing Business Can't Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
Client Relationship Management
3 Customer Nightmares and What I Learned From Them
Avoid the headaches of dealing with difficult clients by watching for these red flags.
Take It From The Pros
How to Get Clients When You Hate Asking for Business
Three ways to trade cold calling for warm leads
Take It From The Pros
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
If you don't have anything nice to say you won't succeed at this.
Client Relationship Management
What to Do When a Client Breaks Up With You
These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Client Relationship Management
Want to Keep Your Clients Happy? Listen Closely.
You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Client Relationship Management
5 Reasons You Should Ask Your Clients for a Performance Review
Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Contracts
3 Easy Ways to Royally Muck Up Your Freelance Contracts
A deal is never truly done until the ink is dry. Here are some common mistakes to avoid as you build your empire.
Customer Relationship Management
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Client Relationship Management
You Have to Learn to Get Along With Everybody
Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.
