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Client Relationship Management

Contracts

5 Ways Contracts Are an Entrepreneur's Best Friend

Contracts are not a substitute for trust, they are the basis for trust.

Here's Why You Should Stop Being Nice to Your Clients

Skip over the niceties and work on giving your clients what they really want.

Why Small Talk Is a Big Deal -- And What to Do If You Hate It

Not everyone likes to chitchat in business, but here's why small talk is important, and what to do if you hate talking about traffic, weather and kids.

How to Be Productive During Long (or Short) Airport Layovers

Any city big enough to have an airport is big enough to have opportunities worth sniffing out.

A Simple Secret for Getting More Clients

Your clients don't care about your methods as much as they care about your results.

More From This Topic

Clients

A Simple Formula for Getting More Clients this Summer

The summer slowdown is real, but here's how to beat it.
Freelancers

4 Proven Ways Successful Freelancers Achieve More Feast and Less Famine

The ebb and flow of paying jobs is the torment of working independently, until you learn the tricks of wooing and keeping clients.
Referrals

Want More Customers? Get Quality Referrals From Existing Customers.

Not all customers are equal when it comes to referrals.
Client Relationship Management

A Quick Fix for Increasing Your Client Acquisition Results

Are you in a position to take on more clients? If so, then you'll want to read what a marketing and client acquisition coach has to say about increasing your sales results.
First Impressions

That Potential Client Is Judging You So Focus on Making a Good First Impression

Those first few seconds of a meeting could make or break a business deal. Here's how to make and leverage a good first impression.
Client Relationship Management

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients.
Conference Calls

My Experience and a New Study Agree: Bungled Conference Calls Cost Businesses Big Money

We got on the phone with the client to clear the air and save the project. They fired us instead.
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.