Client Relationship Management: Page 10

Marketing

Skip the Coffee Meeting. Instead, Sweat to Success With Clients.

Connect with your contacts on a deeper level with a physical activity. Check out these four tips to get started.

Thought Leaders

Who Really Owns Your Business?

Don't give away control of your business by excessive tolerance of problem employees, vendors or clients.

Marketing

6 Ways to Overcome Your Reluctance to Sell

The entrepreneur's moment of truth is that silence at the conclusion of the presentation when you wait for the client's response.

Marketing

Is Technology Lulling You Into Working Too Remotely?

Between the dazzle of contemporary communication technology and the need to keep overhead low, entrepreneurs risk underestimating the value of meeting clients face to face.

Growing a Business

4 Tips to Forge Winning Client Relationships for the Long-Term

Such partnerships are a process. They're the output of trust, rapport and a track record of producing stellar work together.

Growing a Business

Strategies for Saying No: When and How to Turn Down Opportunities

Learn how to step back from opportunities without closing doors.

Growing a Business

It's Not Me, It's You: When to End a Toxic Client Relationship

If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.

Growing a Business

10 Ways to Keep Making Your Clients Happier and Happier

Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.

Leadership

7 Telltale Signs It's Time to Fire a Client

Some clients simply aren't worth the money they are paying.

Marketing

Technology Is Making it Easy to Put the Personal Touch Into Digital Marketing

Ironically, you can automate sending the personal note or thoughtful gift that seals a relationsip the way no email can.

Leadership

5 Tried and True Ways to Calm Down a Difficult Client

You can't make everyone happy all the time but you can always listen and offer solutions.

Productivity

Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.

Marketing

'Opportunity Cost' Sounds Abstract But It Costs Your Business Real Money

Clients who don't value your time keep you from those who do. There are polite ways to set them straight.

Business News

7 Ways to Deal With an Unresponsive Client

If a client isn't responding to your emails, what do you do? Consider picking up the phone, or perhaps, revising your work.

Growing a Business

4 Scenarios That May Prompt You to Divorce a Client

Should you stay or should you go? Here's how to tell whether you should keep working with that client.