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Client Relationship Management

Client Relationship Management

5 Ways to Ease New-Client Onboarding

First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.
Difficult Clients

4 Types of Clients Your Growing Business Can't Afford to Work With

It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
Client Relationship Management

3 Customer Nightmares and What I Learned From Them

Avoid the headaches of dealing with difficult clients by watching for these red flags.
Freelancers

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this.
Client Relationship Management

What to Do When a Client Breaks Up With You

These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Client Relationship Management

Want to Keep Your Clients Happy? Listen Closely.

You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Client Relationship Management

5 Reasons You Should Ask Your Clients for a Performance Review

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Contracts

3 Easy Ways to Royally Muck Up Your Freelance Contracts

A deal is never truly done until the ink is dry. Here are some common mistakes to avoid as you build your empire.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Client Relationship Management

You Have to Learn to Get Along With Everybody

Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.
Client Relationship Management

The Client Is Never the Problem

Turn frustration with a client into understanding, compassion and, not least, success.
Client Relationship Management

3 Keys to Outstanding Account Management

Developing and managing client relationships is critical to the success of a professional services firm.
Ready for Anything

3 Ways to Read Your Customers' Minds

Try these scrappy ways to gather intelligence and write sales copy that prospects can't resist
Toxic People

Don't Keep a Client Who Disrespects Your People

Some clients aren't worth the money they're paying you.