Client Relationship Management

Growth Strategies

Five Ways to Effectively Optimize Your Business Operations

Tweaking and enhancing routine operations creates more time for strategy while driving down overhead.
Meetings

8 Steps to Take After Booking a Meeting to Make Certain the Meeting Is Productive

Getting a meeting feels like a win. To make the feeling reality, put some work in beforehand.
Client Relationship Management

Client Portals Are the New Norm -- Here's How to Set Yours Up Painlessly

Client portals make tasks easier and more convenient for customers, and they save companies time and money. What's not to like?
Leadership

What Road-Tripping Across America to Meet Customers Taught Me About Being a Better Leader

Getting outside of your comfort zone and walking in other people's shoes can help you become a more effective leader.
Client Relationship Management

5 Ways to Ease New-Client Onboarding

First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.
Difficult Clients

4 Types of Clients Your Growing Business Can't Afford to Work With

It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
Client Relationship Management

3 Customer Nightmares and What I Learned From Them

Avoid the headaches of dealing with difficult clients by watching for these red flags.
Freelancers

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this.
Client Relationship Management

What to Do When a Client Breaks Up With You

These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Client Relationship Management

Want to Keep Your Clients Happy? Listen Closely.

You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Client Relationship Management

5 Reasons You Should Ask Your Clients for a Performance Review

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Contracts

3 Easy Ways to Royally Muck Up Your Freelance Contracts

A deal is never truly done until the ink is dry. Here are some common mistakes to avoid as you build your empire.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Client Relationship Management

You Have to Learn to Get Along With Everybody

Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.
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