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Client Relationship Management

Client Relationship Management

The Client Is Never the Problem

Turn frustration with a client into understanding, compassion and, not least, success.
Client Relationship Management

3 Keys to Outstanding Account Management

Developing and managing client relationships is critical to the success of a professional services firm.
Customer Research

3 Ways to Read Your Customers' Minds

Try these scrappy ways to gather intelligence and write sales copy that prospects can't resist
Toxic People

Don't Keep a Client Who Disrespects Your People

Some clients aren't worth the money they're paying you.
Starting a Business

Startup Expenses for a Medical Claims Billing Service

Don't spend money where you don't need to. Discover the bare minimum in startup expenses for your new business.
Take It From The Pros

The Business Benefits of the Handwritten Letter

Somehow, the countless emails people write now seem unlikely to be read a century from now like we read the letters people penned long ago.
The Grind

6 Ways to Discover Problem Clients Before Taking Their Business

Not every customer will be your favorite. In fact, not every customer should even be your customer.
Growth Strategies

3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business

The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
Entrepreneurs

5 Truths it Rarely Helps to Tell Your Client

Never tell a lie, but learn when to shut up about what's true.
Client Relationships

6 Signs It's Time to Fire a Client

If you hate working with a given client, don't continue putting yourself through that torture.
Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Take It From The Pros

It's Your Fault: 5 Steps to Repair A Client Relationship

Mistakes happen. What will separate you and your business from the competition is how you manage them.
Client Relationship Management

5 Tips for Managing Celebrity Clients

Building a business around high-profile clients can be rewarding, but it's not easy.
Team Work

Your Lame Small Talk Could Be Costing You the Sale

You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.
Client Relationship Management

10 Qualities You Need to Keep Your Virtual Assistant Clients Happy

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.