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Client Relationship Management

The Grind

6 Ways to Discover Problem Clients Before Taking Their Business

Not every customer will be your favorite. In fact, not every customer should even be your customer.
Growth Strategies

3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business

The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
Entrepreneurs

5 Truths it Rarely Helps to Tell Your Client

Never tell a lie, but learn when to shut up about what's true.
Client Relationships

6 Signs It's Time to Fire a Client

If you hate working with a given client, don't continue putting yourself through that torture.
Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
The Grind

It's Your Fault: 5 Steps to Repair A Client Relationship

Mistakes happen. What will separate you and your business from the competition is how you manage them.
Client Relationship Management

5 Tips for Managing Celebrity Clients

Building a business around high-profile clients can be rewarding, but it's not easy.
Communication

Your Lame Small Talk Could Be Costing You the Sale

You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.
Client Relationship Management

10 Qualities You Need to Keep Your Virtual Assistant Clients Happy

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
Freelance

How to Manage Clients When You Own a Freelance Graphic Design Business

Expert advice to help you keep your clients happy and get the job done to their satisfaction
Client Relationship Management

The Most Common 10 Reasons Clients Leave (and How to Prevent That)

Show each client the value you provide and do that on a regular basis.
Personal Branding

How This Illusionist Magically Lands His Ideal Clients

While there is no magic formula for business success, there are plenty of lessons we can learn from magic formulas.
Entrepreneur Mindset

The Antidote for Overwhelm Is Asking for What You Need

If you never tell people you need a break, don't be surprised when they push you to the snapping point.
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Personal Branding

4 Ways to Tell Prospects You're Great Without Sounding Like Donald Trump

Inspiring confidence in your ability is fundamental to entrepreneurial success but narcissism is seldom the way to do it.