Crisis Management

News and Articles About Crisis Management

4 Tips for Handling a Delta-Sized Customer Experience Debacle
Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.
Why Big Businesses Must Proactively Manage Their Online Reputations
Marketing Bootcamp

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Nathan Sinnott
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
Make More Happen

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
Grace Reader
The Delicate Art of Gracefully Recovering From a Verbal Blunder
Learning From Mistakes

The Delicate Art of Gracefully Recovering From a Verbal Blunder

Knowing how to walk it back when the tongue slips is key to avoiding the worst consequences to career and reputation.
David Maxfield
Amid EpiPen Furor, a CEO Shows How Not to Swim Against the Tide
Crisis Management

Amid EpiPen Furor, a CEO Shows How Not to Swim Against the Tide

Mylan's crisis response to high EpiPen prices is focused on an important goal: changing the national conversation on health pricing.
Ray Hennessey
Swimming Through Crisis: The Stats Behind Lochte's Apology
Crisis Management

Swimming Through Crisis: The Stats Behind Lochte's Apology

Four-day analysis of news stories and social media posts show Ryan Lochte's tactical response to scandal was, relatively, successful.
Alex Slater
Scared for Your Reputation? The Crime Is Seldom as Serious as the Cover Up.
Make More Happen

Scared for Your Reputation? The Crime Is Seldom as Serious as the Cover Up.

Ryan Lochte is merely the latest in a very long line of people who made their problems much, much worse by lying for fear of the truth.
Jim Joseph
Managing a Crisis to Avert #Majorfail
Crisis Management

Managing a Crisis to Avert #Majorfail

Having an airtight crisis response plan in place can help mitigate even the worst disaster.
Brenton Hayden
When Good Sales Promotions Go Bad
Customer Experience

When Good Sales Promotions Go Bad

Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.
Phil La Duke
How to Recover From a Major Online Blunder
Make More Happen

How to Recover From a Major Online Blunder

Digital disasters such as bad reviews, unfavorable news coverage or public embarrassments can be very damaging to your bottom line and business vitality.
Derek Newton
4 Ways to Lift the Curse From Your Business
Crisis Management

4 Ways to Lift the Curse From Your Business

Bad vibes are intangible but you can feel them. Changing the mood can change the course of your business.
Marty Fukuda
3 Key Steps for Crisis Communication
Crisis Management

3 Key Steps for Crisis Communication

No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.
Midlife: Time for a New Start, Not a Crisis
Stress Management

Midlife: Time for a New Start, Not a Crisis

If you've dropped a big chunk of your savings on an expensive car, had an affair and left your family or quit your job and ran off to a tropical island, you should have listened to your inner child.
Adam Markel
Excessive Optimism Played a Big Role in the 2010 Deepwater Horizon Oil Rig Disaster. Don't Let It Destroy Your Startup.
Optimism

Excessive Optimism Played a Big Role in the 2010 Deepwater Horizon Oil Rig Disaster. Don't Let It Destroy Your Startup.

Like BP's executives, we are all susceptible to an overly optimistic view of ourselves and our companies.
Andrew Thomas