Crisis Management

News and Articles About Crisis Management

This Company Accidentally Deleted Its Clients' Data. Here's How It Won Them Back.
Crisis Management

This Company Accidentally Deleted Its Clients' Data. Here's How It Won Them Back.

Six reputation management lessons you can learn from GitLab's mistake.
Nadia Nazarova
Fake News and the Threat to Your Brand: 4 Things You Can Do About It Now
Publicity

Fake News and the Threat to Your Brand: 4 Things You Can Do About It Now

While Facebook has made the spread of information faster and easier, CEOs should not be surprised they need to take steps to protect themselves from false information in the media.
John Pilmer
What Businesses Can Learn from #DeleteUber
Crisis Management

What Businesses Can Learn from #DeleteUber

Is your company prepared for a brand crisis?
Len Devanna
7 Steps for Maintaining Your Composure in Times of Chaos
Leadership Qualities

7 Steps for Maintaining Your Composure in Times of Chaos

During times of uncertainty and adversity you must avoid making your people feel unsafe and insecure. Here are seven ways to maintain leadership composure during the most pressure-packed moments.
Glenn Llopis
Either You Run the Organization or the Organization Will Run You
Management

Either You Run the Organization or the Organization Will Run You

Chaos is what happens when instead of having a plan, whatever pops up next becomes your priority.
Jim Joseph
4 Hallmarks of Leadership in a Time of Crisis
Crisis Management

4 Hallmarks of Leadership in a Time of Crisis

Don't be the next Wells Fargo. Do be the next Skittles. Here's how.
Jeffrey Hayzlett
After A Failure, What Makes Customers 'Trust' Again? And Can Chipotle Pull It Off?
Chipotle

After A Failure, What Makes Customers 'Trust' Again? And Can Chipotle Pull It Off?

When you construct a safety policy, first and foremost, make it personal.
Brian Fielkow
4 Tips for Handling a Delta-Sized Customer Experience Debacle
Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.
Why Big Businesses Must Proactively Manage Their Online Reputations
Reputation Management

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Nathan Sinnott
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
Make More Happen

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
Grace Reader
The Delicate Art of Gracefully Recovering From a Verbal Blunder
Learning From Mistakes

The Delicate Art of Gracefully Recovering From a Verbal Blunder

Knowing how to walk it back when the tongue slips is key to avoiding the worst consequences to career and reputation.
David Maxfield
Amid EpiPen Furor, a CEO Shows How Not to Swim Against the Tide
Crisis Management

Amid EpiPen Furor, a CEO Shows How Not to Swim Against the Tide

Mylan's crisis response to high EpiPen prices is focused on an important goal: changing the national conversation on health pricing.
Ray Hennessey
Swimming Through Crisis: The Stats Behind Lochte's Apology
Crisis Management

Swimming Through Crisis: The Stats Behind Lochte's Apology

Four-day analysis of news stories and social media posts show Ryan Lochte's tactical response to scandal was, relatively, successful.
Alex Slater
Scared for Your Reputation? The Crime Is Seldom as Serious as the Cover Up.
Crisis Management

Scared for Your Reputation? The Crime Is Seldom as Serious as the Cover Up.

Ryan Lochte is merely the latest in a very long line of people who made their problems much, much worse by lying for fear of the truth.
Jim Joseph