Crisis Management

VW to Offer to Buy Back Nearly 500,000 U.S. Diesel Cars, Sources Say
Volkswagen

VW to Offer to Buy Back Nearly 500,000 U.S. Diesel Cars, Sources Say

That would include versions of the Jetta sedan, the Golf compact and the Audi A3 sold since 2009.
What Entrepreneurs Can Learn From Theranos's Fall From Grace
Marketing Bootcamp

What Entrepreneurs Can Learn From Theranos's Fall From Grace

Honesty and transparency are vital for success. Don't let your customers hear from somebody else that you've sold them a work in progress.
Lydia Belanger
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Marketing Bootcamp

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Kim Lachance Shandrow
Good CEOs Are Ready to Shock the Organization to Protect Core Values
Leadership

Good CEOs Are Ready to Shock the Organization to Protect Core Values

When things are off track at work, be ready to take aggressive and extraordinary action.
Brian Fielkow
What Entrepreneurs Can Learn From the World's Best In Comedy
Entrepreneurs

What Entrepreneurs Can Learn From the World's Best In Comedy

Hiring strategies, like setting up a festival, include bringing in people you like to be around.
Rebekah Iliff
Global Rescue CEO Says His Team Spends Most of the Time Saving People From Themselves
Entrepreneur Network

Global Rescue CEO Says His Team Spends Most of the Time Saving People From Themselves

Dan Richards tells Joe De Sena of Spartan UP! podcast that the adventurous types tend to underestimate the severity of the environments they're exploring.
Entrepreneur Network
The Mistakes That Make a PR Crisis Even Worse
Marketing Bootcamp

The Mistakes That Make a PR Crisis Even Worse

The surest way to turn a problem into a crisis is to pretend there is no problem.
Brett Relander
Facing Potential Terrorism, Entrepreneurs Need to Think About the Unthinkable
Crisis Management

Facing Potential Terrorism, Entrepreneurs Need to Think About the Unthinkable

A well thought-out crisis-management plan is essential for every business to have in today's world.
Jonathan Segal
5 Ways to Keep Your Cool, Even When You're Not Feeling It
Crisis Management

5 Ways to Keep Your Cool, Even When You're Not Feeling It

Things are generally calmer on the executive 'floor,' even though those folks have more to lose. So, take a lesson from their example.
Karin Hurt
Leadership Skills

The True Measure of Leadership Is Staying Calm in the Storm

Navigating the passage through crisis requires confidence in yourself and the people you've made your team.
Marty Fukuda
Debriefing Helps You Process Lessons Learned
Make More Happen

Debriefing Helps You Process Lessons Learned

A reflective review after a work project or event will prevent a crisis mode from forming at your company.
Jason Womack
Out For Blood: Theranos Orchestrates Bold PR Coup in the Face of Damning Allegations
Crisis Management

Out For Blood: Theranos Orchestrates Bold PR Coup in the Face of Damning Allegations

The $9 billion blood-test startup is facing allegations that it's struggling with its ostensibly groundbreaking tech. But is it taking the right approach to responding to the crisis?
Geoff Weiss
5 Crisis Management Tips for Your Digital Brand
Crisis Management

5 Crisis Management Tips for Your Digital Brand

Brands can be destroyed in hours. Remember: You're not the story.
Derek Newton
Abortions at Dunkin' Donuts: How Brands Should React When They Get Strange, Potentially Damaging Press
Public Relations

Abortions at Dunkin' Donuts: How Brands Should React When They Get Strange, Potentially Damaging Press

Here's how Dunkin' Donuts quelled a strange quandary from a parody site called Clickhole.
Geoff Weiss