Learning From Mistakes
Knowing how to walk it back when the tongue slips is key to avoiding the worst consequences to career and reputation.
Mylan's crisis response to high EpiPen prices is focused on an important goal: changing the national conversation on health pricing.
Four-day analysis of news stories and social media posts show Ryan Lochte's tactical response to scandal was, relatively, successful.
Make More Happen
Ryan Lochte is merely the latest in a very long line of people who made their problems much, much worse by lying for fear of the truth.
Having an airtight crisis response plan in place can help mitigate even the worst disaster.
Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.
Digital disasters such as bad reviews, unfavorable news coverage or public embarrassments can be very damaging to your bottom line and business vitality.
Bad vibes are intangible but you can feel them. Changing the mood can change the course of your business.
No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.
If you've dropped a big chunk of your savings on an expensive car, had an affair and left your family or quit your job and ran off to a tropical island, you should have listened to your inner child.
Like BP's executives, we are all susceptible to an overly optimistic view of ourselves and our companies.
You aren't who you think you are. Maybe you never were.
That would include versions of the Jetta sedan, the Golf compact and the Audi A3 sold since 2009.
Honesty and transparency are vital for success. Don't let your customers hear from somebody else that you've sold them a work in progress.