Customer Engagement
News and Articles About Customer Engagement
Customer Engagement
![Gene Marks]()
Why This Coffee Shop's 'Clever' Sign Isn't So Clever At All
Making fun of your customers is bad business.
Cold Calling
![Gene Marks]()
Why Does Senator Al Franken Make Cold Calls?
And why is he singing a song from Evita at the same time?
Customer Engagement
![Grant Cardone]()
6 Ways to Exceed Your Customer's Expectations Just With Good Manners
Customers can buy what you sell elsewhere, so show them courtesy, respect and gratitude for choosing you.
Listening
![Mia West]()
5 Things Beauty Brands Can Teach You About Active Listening to Ensure Growth
The beauty industry's recent ongoing success is driven by one precious skill: active listening.
Referrals
![Sujan Patel]()
The 5 Factors That Make Customer-Referral Programs Fail
All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
Customer Relationship Management
![Entrepreneur Events]()
Free Webinar: Unlock the Power of Customer Data
Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Starting a Business
![Jen Hacker]()
How This Clothing Entrepreneur Engages With Customers as His Brands Grow
Entrepreneur Network partner Jen Hacker sits down with Bobby Kim about launching his streetwear lines.
Take It From The Pros
What This Medical Marijuana Company Can Teach You About Getting Buzz
After raking in $100,000 every month, competitors opened up nearby, resulting in high times fading.
Business Moving Forward
![Nina Zipkin]()
Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'
For Zimmer and his team, genuine and positive interactions between employees and customers is the biggest goal.
Take It From The Pros
![Graeme Keeton]()
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
If you don't have anything nice to say you won't succeed at this.
Customer Loyalty
![Toby Nwazor]()
6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
customer trust
![Jayson DeMers]()
7 Ways to Build Consumer Trust Naturally
Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Customer Experience
![Allen Han]()
Use Tradition and Ritual to Thrive In the Experience Economy
Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Customer Service
![Aaron Price]()
Here's How You Make Customer Service Your Secret Weapon
Why speed matters, and how to stay top-of-mind for every customer.
