Customer Engagement
Customer Service
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
More From This Topic
Customer Service
Avoid Dissatisfied Customers by Empowering Your Employees
Because 'Can I speak to a supervisor?' is a phrase you never want to hear.
Finding Customers
How to Get the Right Customers for Your Business
Marketing coach Dean Holland was making money, but from the wrong customers.
The Digest
What Motivated This Executive to Leave Her Job and Start a Cauliflower-Crust Pizza Company
Gail Becker had a high-ranking role at Edelman before she founded Caulipower, which now sells products in 10,000 stores.
Events
Impressive Isn't Always Impactful in Experiential Marketing
Here is a new way to think about experiential marketing.
Technology
To Create More Authority for Your Brand, Get Your Own Mobile App
If you have an app, you must know what you are doing, right?
Online Reviews
California's Supreme Court Ruled Yelp Doesn't Have to Take Down Negative Reviews. What Does That Mean for Your Business?
Business owners have to pay attention to online reviews because they can have a huge impact.
Customer Feedback
Are You Listening to Your End Customer? Here Are 5 Reasons Why You Should Be.
As an entrepreneur, you have to lead, but sometimes you have to listen as well.
customer reviews
How to Measure Your Customers' Happiness Score (and Why That Matters)
Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
Customer Engagement
This 8-Figure Business Didn't See Growth Until It Stopped Focusing on the Founder and Started Focusing on the Customer
Kaelin Poulin founded LadyBoss after her own personal weight loss struggles, but becoming customer-centric helped her find business success.
Customer Feedback
How to Really Hear and Use Customer Feedback
Listening to criticism pays off big time. Here's how to identify -- and encourage -- the customer love that makes brands flourish.
