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Customer Engagement

9 Secrets to Having World-Class Customer Service
Customer Service

9 Secrets to Having World-Class Customer Service

Hint: It starts with your people.
The Oracles | 9 min read
Growth Hacking With Customer Feedback

Growth Hacking With Customer Feedback

Seven tips for using surveys to unlock startup growth and innovation.
Leela Srinivasan | 7 min read
3 Proven Methods Brands Like Glossier Use to Grow Their Social Media Impact

3 Proven Methods Brands Like Glossier Use to Grow Their Social Media Impact

Webby Awards executive director Claire Graves recommends taking a page out of Gritty and Glossier's book to create a more powerful social media footprint.
Nina Zipkin | 4 min read
The Top Three Amazon Advertising Ad Formats to Leverage for Mother's Day 2019

The Top Three Amazon Advertising Ad Formats to Leverage for Mother's Day 2019

Learn which format is right for you.
Timothy P. Seward | 4 min read
Learn How to Stay Ahead of the Curve By 'Futurecasting'

Learn How to Stay Ahead of the Curve By 'Futurecasting'

Futurecasting for Product Innovation teaches you how to anticipate consumers' future needs.
Entrepreneur Store | 2 min read

More From This Topic

Advertising Is Growing Amazon's Business, So Let Amazon Help Grow Yours Too
Amazon

Advertising Is Growing Amazon's Business, So Let Amazon Help Grow Yours Too

If you're expanding your venture, consider investigating Amazon advertising.
Timothy P. Seward | 4 min read
How You Can Build Long Lasting Customer Relationships
Customer Loyalty

How You Can Build Long Lasting Customer Relationships

Here are three ways you can create a customer experience that will develop fans of your business for life.
Entrepreneur Store | 3 min read
Porsche Is Giving Their Dealerships the 'Disneyland' Treatment, and It's a Great Lesson in Adapting to Consumer Trends
Customer Engagement

Porsche Is Giving Their Dealerships the 'Disneyland' Treatment, and It's a Great Lesson in Adapting to Consumer Trends

As the auto-buying industry evolves, the German carmaker is turning a visit to the dealer into an immersive, interactive experience.
Patrick Carone | 5 min read
Your Customers Have Questions. But Are You Actually Listening?
Customer Feedback

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
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The New Strategy for Lifetime Loyalty: Balancing 'Products' and 'Services'
Customer Loyalty

The New Strategy for Lifetime Loyalty: Balancing 'Products' and 'Services'

Take a page from these successful brands and balance products and services to create a compelling brand experience. Your customers will thank you with their loyalty.
Fang Cheng | 5 min read
Going Out of Style? Revamp Your Brand With This Marketing Strategy.
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You can use these three tactics to revitalize your brand's relevancy through experiential marketing.
Matt Molino | 6 min read
Why Baseball's Firings of Scouts Is a Cautionary Tale for Business
Baseball

Why Baseball's Firings of Scouts Is a Cautionary Tale for Business

Today, successful teams like the Red Sox and the Yankees may analyze a potential player with analytics. But they also ask their scouts' opinions, as well.
Andy MacMillan | 6 min read
How CRMs Can Spark (or Continue) Fast Growth
Customer Relationship Management

How CRMs Can Spark (or Continue) Fast Growth

Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.
Rashan Dixon | 5 min read
These 6 Coffee Marketing Tricks Are a Perfect Blend for Your Cannabis Brand

These 6 Coffee Marketing Tricks Are a Perfect Blend for Your Cannabis Brand

Cannabis brands can learn a few lessons from the love between customers and specialty coffee
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What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market
Customer Retention

What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market

In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
Alex Gold | 8 min read