Customer Engagement
Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth
Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.
Customers Want More Than Just a Product — Here's How to Meet Their Expectations
Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it's the key to winning customers and keeping them loyal.
How to Identify the Pain Point in Your Customers To Skyrocket Sales
Drawing from my personal experience with alcohol flush reactions, I recognize how validating this common issue in the Asian community inspired my business idea.
How to Create a Customer-Centric Culture For Your Entire Team
It's not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets your business apart.
How Extreme Customer Service Creates Loyal Customers and Sparks Business Domination
How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now.
Entrepreneurs Should Invest in Service, Not Just Sales — Here's How to Build a Customer-First Business
A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, long-term growth.
Why a Customer-Centric Approach Is Essential for Long-Term Success in Real Estate
Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries.
5 Key Tips for Building a Successful Customer Loyalty Program
New data shows loyalty programs are valuable tools for developing strong customer relationships. Here's how to create an effective one.
Why the Smallest Details Mean the Most in Marketing — And How to Leverage Them
Exceptional marketing happens in the details — here's how brands can use details to pack a punch and boost memorability.
Customers Are Changing – Is Your Business Ready?
Follow these four strategies to adapt to changing customer demands and leverage them for success
You Need Loyal Customers For Long-Lasting Success — and Finding Them Is Easier Than You Think With These Tips
Here's how to use social media, email newsletters and public relations to build a community of loyal customers and achieve success for the long haul.
Employee Disengagement is the Silent Crisis Hurting Your Profitability — These 4 Strategies Will Keep Your Top Talent Engaged
Top performers are the backbone of your company, but they require a unique approach to engagement and motivation.
5 Proven Strategies for Retaining Your Best Customers
Treating your customers right also impacts your bottom line.
Identifying and Communicating Your 'Why' Can Transform Your Business — Here's How to Do It
Here's how discovering and effectively communicating your company's purpose can transform its performance, customer relationships and overall success in the marketplace.
Digital vs. Personal — What's the Best Way to Communicate With Your Customers?
One of the challenges all businesses face is figuring out how much personal support to offer their customers.