The Only 2 Things You Need for a Company Customers Won't Leave
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5 Steps to Creating a Killer Marketing Strategy
The Only 3 Things to Do (Over and Over) to Make Your Brand Stand Out
4 Ways to Market Your Business for Free
News and Articles About Customer Engagement
Tailoring Your Sales Pitch to Your Customer's Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
5 Good Karma Tips to Grow Your Business (Infographic)
Karma is the foundation of a successful and meaningful business.
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad
Businesses have started to feel at risk for becoming victims, but reviews also help customers in ways no one expected.
3 Things Luxury Hotels Can Teach About Exceptional Customer Service
'Hospitality' sometimes goes way beyond a clean room and a decent breakfast.
Customer Loyalty Is Spelled N-P-S
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
3 Things About Customer Experience You Can Learn From Drybar
The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
How Often is Too Often to Send Client Updates?
Don't be a pest but don't think a weekly "all is well" notification is all it takes.
They'll Always Be Royals: 3 Steps to Treating Customers Right
Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
4 Steps to Win Back an Unhappy Customer
It doesn't matter if the customer isn't right, you have to make them feel like they are.
3 Mobile Analytics Platforms for Measuring User Engagement
You don't know if you have a successful app if you're not measuring how users engage with it.
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