Customer Engagement

News and Articles About Customer Engagement

4 Winnning Ways to Build Customer Loyalty
Customer Experience

4 Winnning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
To Get More From People Hone Your Feedback Skills
Customer Experience

To Get More From People Hone Your Feedback Skills

The challenge when giving feedback is predicting what will be fed back from that.
Phil La Duke
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Customer Experience

The Secret to Long-Term Customer Loyalty Is an Easy Return Policy

Online businesses must plan for returns as a pillar of their brand's larger customer experience.
Maria Haggerty
5 Lessons to Learn from T-Mobile CEO John Legere
Customer Experience

5 Lessons to Learn from T-Mobile CEO John Legere

T-Mobile benefits because of how its CEO presents himself.
Jonathan Long
Good, Bad and Just Ugly Customer Service Trends
Customer Experience

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Boost Your Sales by Solving the Unknown Problem
Customer Experience

Boost Your Sales by Solving the Unknown Problem

Use your creative skills to find the problem that needs solving. Your customers will thank you.
Jeff Shore
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
Tailoring Your Sales Pitch to Your Customer's Personality
Customer Experience

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
Customer Experience

3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business

The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
Matt Fore
3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
5 Good Karma Tips to Grow Your Business (Infographic)
Customer Experience

5 Good Karma Tips to Grow Your Business (Infographic)

Karma is the foundation of a successful and meaningful business.
Melissa Dawn
Top 10 CRMs Small Business Owners Need to Thrive
Customer Experience

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad
Customer Experience

A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad

Businesses have started to feel at risk for becoming victims, but reviews also help customers in ways no one expected.
Aimee Millwood