Customer Engagement
Customers Are Changing – Is Your Business Ready?
Follow these four strategies to adapt to changing customer demands and leverage them for success
You Need Loyal Customers For Long-Lasting Success — and Finding Them Is Easier Than You Think With These Tips
Here's how to use social media, email newsletters and public relations to build a community of loyal customers and achieve success for the long haul.
Employee Disengagement is the Silent Crisis Hurting Your Profitability — These 4 Strategies Will Keep Your Top Talent Engaged
Top performers are the backbone of your company, but they require a unique approach to engagement and motivation.
5 Proven Strategies for Retaining Your Best Customers
Treating your customers right also impacts your bottom line.
Identifying and Communicating Your 'Why' Can Transform Your Business — Here's How to Do It
Here's how discovering and effectively communicating your company's purpose can transform its performance, customer relationships and overall success in the marketplace.
Digital vs. Personal — What's the Best Way to Communicate With Your Customers?
One of the challenges all businesses face is figuring out how much personal support to offer their customers.
You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things
Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.
How a Local Greek Restaurant Seized Opportunities and Won a New Food Network Competition
After starting as a food truck in 2014, Think Greek has evolved into an award-winning restaurant by creating innovative menu items and taking advantage of opportunities that extend its audience reach.
This is What is Missing From Your Customer Experience Playbook
One-size-fits-all customer experience playbooks don't exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences.
9 Ways to Steal Traffic From Your Competitors
It might sound shady to steal traffic from your competitors, but there are actually ethical and effective ways to do so.
Tech Overload Will Destroy Your Customer Relationships. Are You Guilty of Using Too Much Tech?
Technology's value in our world is undeniable. However, there can be a point where it is ineffective and possibly counterproductive. See where it can negatively impact your product, brand, and business.
Why You Need a Customer Mission Statement if You Want a Successful Organization
Traditional mission statements focus on the company, not the customer. To create a more customer-centric organization, start with changing your mission statement by giving it an external focus.
3 Effective Engagement Tactics to Help Small Businesses Create Authentic Connections With Customers
Enhance your customer experience and foster stronger customer relationships using these three strategies.
3 Strategies to Keep Your Customers Coming Back For More
The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.
How This One Customer Service Hack Can Transform Your Business
Instead of examining all the options and offerings to add, consider what you should remove, redesign, and eliminate.