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Customer Engagement

Customer Loyalty

How You Can Build Long Lasting Customer Relationships

Here are three ways you can create a customer experience that will develop fans of your business for life.

Porsche Is Giving Their Dealerships the 'Disneyland' Treatment, and It's a Great Lesson in Adapting to Consumer Trends

As the auto-buying industry evolves, the German carmaker is turning a visit to the dealer into an immersive, interactive experience.

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

The New Strategy for Lifetime Loyalty: Balancing 'Products' and 'Services'

Take a page from these successful brands and balance products and services to create a compelling brand experience. Your customers will thank you with their loyalty.

Going Out of Style? Revamp Your Brand With This Marketing Strategy.

You can use these three tactics to revitalize your brand's relevancy through experiential marketing.

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Customer Retention

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Customer Service

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Customer Service

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Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
Customer Engagement

Good American Founder Emma Grede Gets Honest With Her Customers

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