3 Common Sense Keys That Drive Repeat Customers
Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Free Webinar: Best Tips for Customer Care Over Social Media
Learn how your customers are interacting with you over social, and how you can give the best service in return.
5 Steps to Getting Started with Search Engine Reputation Management (SERM)
Put your best foot forward with new and existing customers.
To Rapidly Enhance Your Business, Stop Selling and Start Teaching
The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.
How to Get 500 Supporters for Your Next Business Idea
Find an audience before you invest time, money and energy.
What This CEO Learned by Working in His Company's Call Center
Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Alan J. Murray
Customer Service Representatives Are Your Public Face
When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Phil La Duke
4 Assumptions Needed to Deliver 5-Star Customer Service
If you hear from a customer, it's probably not because they are happy.
Why Your Content Marketing Is Failing and How to Fix It
Engaging your customers with compelling content has a magical benefit on sales but there are no shortcuts to making it work.
The Four Questions Every Entrepreneur Must Ask Themselves To Achieve Success in 2017
Envision what you want the year to look like and work backwards to reach your goal.
Secrets From a Super Bowl Campaign That's Had 2 Billion Impressions
The Avocados From Mexico campaign is writing the textbook on how social media can leverage traditional advertising.
How to Optimize Ad Placement and Maximize Revenue
Never give your audience a reason to activate their ad blockers.
How Dippin' Dots Made the Most of Unexpected Attention From the White House Press Secretary
The ice cream company knew it had to respond to unearthed tweets from Sean Spicer, but it kept its messaging positive.
4 Ways Customers Need to See You Want Their Business
You'll make the sale based on price, quality and whether the buyer feels appreciated.
Starting a Business
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