Customer Engagement

The 5 Factors That Make Customer-Referral Programs Fail
Referrals

The 5 Factors That Make Customer-Referral Programs Fail

All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
Sujan Patel
Free Webinar: Unlock the Power of Customer Data
Customer Relationship Management

Free Webinar: Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Entrepreneur Events
How This Clothing Entrepreneur Engages With Customers as His Brands Grow
Starting a Business

How This Clothing Entrepreneur Engages With Customers as His Brands Grow

Entrepreneur Network partner Jen Hacker sits down with Bobby Kim about launching his streetwear lines.
Jen Hacker
What This Medical Marijuana Company Can Teach You About Getting Buzz
Take It From The Pros

What This Medical Marijuana Company Can Teach You About Getting Buzz

After raking in $100,000 every month, competitors opened up nearby, resulting in high times fading.
Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'
Business Moving Forward

Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'

For Zimmer and his team, genuine and positive interactions between employees and customers is the biggest goal.
Nina Zipkin
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
Take It From The Pros

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this.
Graeme Keeton
6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Toby Nwazor
7 Ways to Build Consumer Trust Naturally
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Jayson DeMers
Use Tradition and Ritual to Thrive In the Experience Economy
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Allen Han
Here's How You Make Customer Service Your Secret Weapon
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Aaron Price
How to Meet Tight Deadlines Without Sacrificing Creativity
Entrepreneurship

How to Meet Tight Deadlines Without Sacrificing Creativity

In today's fast-paced world, entrepreneurs have very few windows dedicated to uninterrupted focus. Here's some good news: You can flex your creative muscles and craft top-notch solutions while the dark clouds of tight deadlines loom overhead.
Chris Carter
Is Your Customer Service Department Prepared for Today's Consumers?
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Ari Rabban
25 Ways to Ask for a Referral Without Looking Desperate
Referrals

25 Ways to Ask for a Referral Without Looking Desperate

Make it as easy and enjoyable as possible for your clients to let people know that you do good work.
John Rampton
Focus On Results, Not Tasks
Competition

Focus On Results, Not Tasks

Iyka Enterprises CEO and President Poonam Gupta says the one way to keep her company competitive is by customer engagement.
BizCast
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