4 Winning Ways to Build Customer Loyalty
Providing an excellent experience for your customers will help you stay on top.
To Get More From People Hone Your Feedback Skills
The challenge when giving feedback is predicting what will be fed back from that.
Phil La Duke
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Online businesses must plan for returns as a pillar of their brand's larger customer experience.
5 Lessons to Learn from T-Mobile CEO John Legere
T-Mobile benefits because of how its CEO presents himself.
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Boost Your Sales by Solving the Unknown Problem
Use your creative skills to find the problem that needs solving. Your customers will thank you.
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Tailoring Your Sales Pitch to Your Customer's Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
5 Good Karma Tips to Grow Your Business (Infographic)
Karma is the foundation of a successful and meaningful business.
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad
Businesses have started to feel at risk for becoming victims, but reviews also help customers in ways no one expected.
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