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Customer Engagement

Cold Calling

Why Does Senator Al Franken Make Cold Calls?

And why is he singing a song from Evita at the same time?
Customer Engagement

6 Ways to Exceed Your Customer's Expectations Just With Good Manners

Customers can buy what you sell elsewhere, so show them courtesy, respect and gratitude for choosing you.
Listening

5 Things Beauty Brands Can Teach You About Active Listening to Ensure Growth

The beauty industry's recent ongoing success is driven by one precious skill: active listening.
Referrals

The 5 Factors That Make Customer-Referral Programs Fail

All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
Customer Relationship Management

Free Webinar: Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Starting a Business

How This Clothing Entrepreneur Engages With Customers as His Brands Grow

Entrepreneur Network partner Jen Hacker sits down with Bobby Kim about launching his streetwear lines.
Take It From The Pros

What This Medical Marijuana Company Can Teach You About Getting Buzz

After raking in $100,000 every month, competitors opened up nearby, resulting in high times fading.
Business Moving Forward

Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'

For Zimmer and his team, genuine and positive interactions between employees and customers is the biggest goal.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Team Work

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Entrepreneurship

How to Meet Tight Deadlines Without Sacrificing Creativity

In today's fast-paced world, entrepreneurs have very few windows dedicated to uninterrupted focus. Here's some good news: You can flex your creative muscles and craft top-notch solutions while the dar...