7 Ways to Manage Adversarial Situations Wisely
Keep conflicts to a minimum with these keys to handling "adversaries."
4 Winning Ways to Build Customer Loyalty
Providing an excellent experience for your customers will help you stay on top.
Content Marketing Isn't Really About Your Content
Creating 'killer content' demands that you look past content itself to the consumer behaviors you wish to create.
3 Tips for Winning the Loyalty of Your Customers
Making a personal connection with your customers is crucial if you want them to stick around.
To Get More From People Hone Your Feedback Skills
The challenge when giving feedback is predicting what will be fed back from that.
Phil La Duke
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Online businesses must plan for returns as a pillar of their brand's larger customer experience.
10 Principles for Creating an Effective Public Relations Plan
Principles are less about what to do than they are about how to do it. Adopt these precepts and prosper.
5 Lessons to Learn from T-Mobile CEO John Legere
T-Mobile benefits because of how its CEO presents himself.
Personalization Is Giving Customers What They Want Before They Demand It
Reallocate your savings from automation to deliver a better customer experience, based on personalization.
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Boost Your Sales by Solving the Unknown Problem
Use your creative skills to find the problem that needs solving. Your customers will thank you.
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Tailoring Your Sales Pitch to Your Customer's Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
5 Steps to Creating a Killer Marketing Strategy
A good marketing plan needs your committed involvement.
Starting a Business
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