Customer Engagement

Take It From The Pros

What This Medical Marijuana Company Can Teach You About Getting Buzz

After raking in $100,000 every month, competitors opened up nearby, resulting in high times fading.
Business Moving Forward

Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'

For Zimmer and his team, genuine and positive interactions between employees and customers is the biggest goal.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Entrepreneurship

How to Meet Tight Deadlines Without Sacrificing Creativity

In today's fast-paced world, entrepreneurs have very few windows dedicated to uninterrupted focus. Here's some good news: You can flex your creative muscles and craft top-notch solutions while the dar...
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Referrals

25 Ways to Ask for a Referral Without Looking Desperate

Make it as easy and enjoyable as possible for your clients to let people know that you do good work.
Competition

Focus On Results, Not Tasks

Iyka Enterprises CEO and President Poonam Gupta says the one way to keep her company competitive is by customer engagement.
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Data Analysis

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportu...
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Innovation

How to Innovate for the Next 100 Years

Focus on the customer, have a passion to create great products, and solve big problems in big markets.
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