7 Strategies to Revamp Your Customer Onboarding
For SaaS companies, there's only one chance to make a first impression.
How to Turn a Reviewer Into a Forever Customer
Fostering loyalty increases the likelihood of long-term growth and sustainability.
Haven't Heard of Proactive Net? It Will Revolutionize Customer Experience.
No matter how beautifully-designed your website is, technical glitches can ruin the user experience. That doesn't have to be the case.
How to (Finally) Get Buyers and Sellers on the Same Page
There's plenty of room for improvement in the world of ecommerce. Both buyers and sellers are worse off than they were 15 years ago.
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
The Science Behind Customer Churn
Customer-loyalty and retention is paramount in the online marketplace. Here's how to get the most out of Big Data and keep your customers coming back.
4 Tips for Maximizing the User's Advertising Experience
Brands provide users with the best possible advertising experience by getting out of the way.
What Facebook's Just Announced Tools Mean for Entrepreneurs
From livestreaming to chat bots, here's how businesses can incorporate the latest Facebook features to work for them.
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Sony Wants Your Advice About its New Prototypes
It's the premise behind a new R&D initiative called Future Lab Program
7 Website Hacks to Help You End Lackluster User Engagement
To increase your conversion rates, it's no longer enough to simply drive traffic to your website in the hope of some success.
3 Simple Ways Ecommerce Startups Can Gain More Customers
Marketing efforts will always take time, especially early on as entrepreneurs figure out what tools and platforms work best for their brand, but these marketing hacks are a great start.
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
8 Initiatives to Make Your Customers Loyal Advocates
You now need more than loyalty from your customers -- they need to be your cheerleaders.
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