Customer Engagement

5 Lessons to Learn from T-Mobile CEO John Legere
Leadership Qualities

5 Lessons to Learn from T-Mobile CEO John Legere

T-Mobile benefits because of how its CEO presents himself.
Jonathan Long
Personalization Is Giving Customers What They Want Before They Demand It
Customer Experience

Personalization Is Giving Customers What They Want Before They Demand It

Reallocate your savings from automation to deliver a better customer experience, based on personalization.
Tara Sporrer
Good, Bad and Just Ugly Customer Service Trends
Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Boost Your Sales by Solving the Unknown Problem
Customer Engagement

Boost Your Sales by Solving the Unknown Problem

Use your creative skills to find the problem that needs solving. Your customers will thank you.
Jeff Shore
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
Tailoring Your Sales Pitch to Your Customer's Personality
Sales Strategies

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
5 Steps to Creating a Killer Marketing Strategy
Marketing Strategies

5 Steps to Creating a Killer Marketing Strategy

A good marketing plan needs your committed involvement.
Peter Daisyme
5 Signs It's Time to Rebrand Your Company
Make More Happen

5 Signs It's Time to Rebrand Your Company

With a rebrand don't change your whole company, but ensure your brand evolves with your company.
Andre Bourque
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
Growth Strategies

3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business

The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
Matt Fore
3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
Avoid Creeping Out Your Customers With Respectful Personalization
Customer Engagement

Avoid Creeping Out Your Customers With Respectful Personalization

Taking customization too far will hurt your bottom line.
Richard Sharp
3 Ecommerce Companies Rocking Their Customer Service
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
5 Good Karma Tips to Grow Your Business (Infographic)
Growth Strategies

5 Good Karma Tips to Grow Your Business (Infographic)

Karma is the foundation of a successful and meaningful business.
Melissa Dawn
Top 10 CRMs Small Business Owners Need to Thrive
Customer Relationship Management

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme