Customer Engagement

Customer Feedback

Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.
Innovation

5 Characteristics of a Culture That Develops and Executes Breakthrough Ideas

Innovation happens by design. Build it in to your company, and it will show through in your results and relationships with customers.
Online Business

3 Strategies for Growing Your Online Business Fast

Wooing customers requires a sincere devotion to giving people value.
News and Trends

A New York City Bar Will Literally Kick Out Anyone Misusing the Word 'Literally'

Is there a word that you would want to banish from your workplace?
Customer Service

Research Finds the IRS Gives Better Customer Service Than Most Apps

A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.
Customer Engagement

How to Push Your Customer-Success Level Beyond the 'Aha' Moment

"Aha" is certainly nice to hear from your customers. But reaching a true, long-term engagement with them: That's the holy grail.
Growth Strategies

15 Ways to Grow Your Business Fast

Successfully scaling a business is all about doing the fundamentals and having the stamina to see it through.
Social Media

These Are the Secrets to a Successful Twitter Campaign

And check out the brands that scored big this year.
Customer Engagement

3 Tips to Turn Your Brand Into a Religion

How to make your customers addicted to what you have to offer.
Customer Service

7 Essentials of Great Customer Service

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of.
Brand Reputation

You Don't Need to Be a Corporate Behemoth to Have a Strong Social Reputation

Follow these corporate brand reputation management tips for your own social brand.
Ready for Anything

10 Ways Sales Pros Get Rich Answering the Phone

The single best prospect any sales pro every gets is when somebody calls asking about what you sell.
Starting a Business

3 Things Improv Comedy Taught Me About Starting a Business

On stage or in business, it's curtains if you fail to empathize with your audience.
brand ambassadors

Your Startup's Most Important Investment Is Customer Education

Turn your customers into cheerleaders with these strategies to boost the power of your educational content.
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