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Customer Engagement

Customer Retention

Time to Say Goodbye? When and How to Break Up With a Client

It's hard to cut a client loose, but you don't work this hard to tolerate toxic behavior.
Sales

5 Ways You're Wasting Your Customer's Time on the Phone

Every hassle a person has when they call for help poisons how they feel about your company.
Marketing

Entrepreneurs, Here Are the 5 Ways to Throw the Best First Event Ever

Make a good impression at your first event and you'll keep your customers coming back for more.
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Problem Solvers Podcast

This Entrepreneur Learned That When You Try Making 'Something For Everyone,' You Attract Nobody

You want customers to love your product, of course. But what happens when they don't? The simple answer: You have to make a change -- and it won't be easy.
Mobile Apps

3 Steps to Build the Next Great App

Even online, you get one chance to make a good first impression. Your mobile storefront has to meet user expectations the first time.
Machine Learning

5 Reasons Machine Learning Is the Future of Marketing

Today's smarter business systems generally mean smarter, and more profitable, companies.
Marketing

3 Brands Crushing Instant Customer Service

Live chat is your direct connection to the most important people in your universe -- your customers.
Customer Relationship Management

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Customer Retention

How to Increase Customer Lifetime Value And Boost Profits

It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.
Customer Service

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
Customer Engagement

Trigger Your Enthusiasm: What the HBO Hack Says About Customer Delight

By gathering intel and piloting potential talk triggers, entrepreneurs can build awareness and encourage the masses to do the marketing themselves.
Predictions

From Expanded Uses of Blockchain to the Mainstreaming of Machine Learning, Here Are 5 Emerging Business Trends to Watch in 2018

Use these insights to plan for the future of your company and strategically identify priorities for the year ahead.
Customer Engagement

What the Baseball Playoffs Can Teach Entrepreneurs About Fan Engagement

How Game 7 of the ALCS changed my outlook on engagement, and what you should watch for in the World Series.