5 Lessons to Learn from T-Mobile CEO John Legere
T-Mobile benefits because of how its CEO presents himself.
Personalization Is Giving Customers What They Want Before They Demand It
Reallocate your savings from automation to deliver a better customer experience, based on personalization.
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Boost Your Sales by Solving the Unknown Problem
Use your creative skills to find the problem that needs solving. Your customers will thank you.
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Tailoring Your Sales Pitch to Your Customer's Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
5 Steps to Creating a Killer Marketing Strategy
A good marketing plan needs your committed involvement.
Make More Happen
5 Signs It's Time to Rebrand Your Company
With a rebrand don't change your whole company, but ensure your brand evolves with your company.
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Avoid Creeping Out Your Customers With Respectful Personalization
Taking customization too far will hurt your bottom line.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
5 Good Karma Tips to Grow Your Business (Infographic)
Karma is the foundation of a successful and meaningful business.
Customer Relationship Management
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Starting a Business
Reprints & Licensing
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