Customer Engagement

3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Customer Experience

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Eric Siu
3 Steps to Get Prospects Coming Back to Your Website
Customer Experience

3 Steps to Get Prospects Coming Back to Your Website

It takes seven to 13 interactions with a potential customer to deliver a sales-ready lead. Here a few ways to keep engagement high.
Anand Srinivasan
YouTube's Cassey Ho Learned This from Her High School Business
Customer Experience

YouTube's Cassey Ho Learned This from Her High School Business

Even in high school, the founder of Blogilates understood the super fan.
Linda Lacina
How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
Customer Experience

How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out

Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
Lessons From the Country Band LOCASH That Just Might Increase Your Net Worth
Customer Experience

Lessons From the Country Band LOCASH That Just Might Increase Your Net Worth

This Entrepreneur contributor had 'The Best Seat in the House' at a recent concert where he learned lessons from music that apply equally to business, and life.
John Brubaker
Stop Interrogating Your Customers and Start Listening to What They're Actually Saying
Customer Experience

Stop Interrogating Your Customers and Start Listening to What They're Actually Saying

To get accurate consumer feedback, it's time to look beyond the traditional survey.
John Sperry
How One Company Won My Loyalty With Only $100
Customer Experience

How One Company Won My Loyalty With Only $100

In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Peter Gasca
5 Ways That Podcasting Is a Powerful Marketing Weapon
Customer Experience

5 Ways That Podcasting Is a Powerful Marketing Weapon

Podcasting has seen a meteoric rise over the past several years, boosting many entrepreneurial personalities into the national spotlight.
Matthew Toren
6 Ways to Turn Every Customer Interaction Into an Opportunity
Customer Experience

6 Ways to Turn Every Customer Interaction Into an Opportunity

Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Leyla Seka
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Experience

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Experience

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
How to Talk to Your Very First Customers
Customer Experience

How to Talk to Your Very First Customers

Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
Customer Experience

Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success

'Understand that those reactions that happen around you drive your future more than you do.'
Jason Fell
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Customer Experience

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Catherine Clifford