5 Steps to Creating a Killer Marketing Strategy
A good marketing plan needs your committed involvement.
Make More Happen
5 Signs It's Time to Rebrand Your Company
With a rebrand don't change your whole company, but ensure your brand evolves with your company.
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Avoid Creeping Out Your Customers With Respectful Personalization
Taking customization too far will hurt your bottom line.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
5 Good Karma Tips to Grow Your Business (Infographic)
Karma is the foundation of a successful and meaningful business.
Customer Relationship Management
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad
Businesses have started to feel at risk for becoming victims, but reviews also help customers in ways no one expected.
3 Things Luxury Hotels Can Teach About Exceptional Customer Service
'Hospitality' sometimes goes way beyond a clean room and a decent breakfast.
Make More Happen
The Only 3 Things to Do (Over and Over) to Make Your Brand Stand Out
Connect with customers on an emotional level, consistently.
Customer Loyalty Is Spelled N-P-S
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
3 Things About Customer Experience You Can Learn From Drybar
The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
How Often is Too Often to Send Client Updates?
Don't be a pest but don't think a weekly "all is well" notification is all it takes.
Starting a Business
Reprints & Licensing
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