My Queue

Your Queue is empty

Click on the next to articles to add them to your Queue

Customer Engagement

Referrals

25 Ways to Ask for a Referral Without Looking Desperate

Make it as easy and enjoyable as possible for your clients to let people know that you do good work.
Competition

Focus On Results, Not Tasks

Iyka Enterprises CEO and President Poonam Gupta says the one way to keep her company competitive is by customer engagement.
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Data Analysis

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportu...
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Innovation

How to Innovate for the Next 100 Years

Focus on the customer, have a passion to create great products, and solve big problems in big markets.
Team Work

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Marketing to Millennials

7 Ways Marketers Can Reach Gen Z

The youngest adults grew up connected. It's only made getting attention possible, not easy.
Team Work

How To Sell More by Identifying What Type of Listener Each Customer Is

Learn how to communicate more dynamically in sales conversations by understanding which of these four strategies your potential customer is using to listen to you.
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Take It From The Pros

The Secret of Story Telling

Consumer touch points are opportunities to communicate. Walk in your customer's shoes and think about where they interact with your brand.
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Customer Service

Free Webinar: Best Tips for Customer Care Over Social Media

Learn how your customers are interacting with you over social, and how you can give the best service in return.