Customer Feedback

Branding

6 Ways to Subtly Refresh Your Brand and Can Keep Your Business Relevant

Even as your offer changes, your brand has to stay the same – true to the established identity that attracted guests in the first place.

Growing a Business

How to Maximize Your Profits With This Annual 8-Step Checklist

Discover this essential checklist for evaluating your business after its first year of operation, covering financial health, market position and operational efficiency to help you assess performance and plan for future growth.

Growing a Business

You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things

Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.

Growing a Business

3 Customer Service Trends to Follow this Year

With customer service as important as ever, these three trends can keep your customers happy and your business successful

Leadership

How to Revolutionize Your Business With a Customer-Centric Model

Embed true customer-centricity into your business's DNA with these seven strategies.

Growing a Business

How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.

Growing a Business

4 Secrets to Turbocharging Revenue Growth Every Executive Must Know

How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.

Leadership

This Principle is the Secret to Making Your Customer Service Irresistible

Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.

Marketing

Why This Business Metric is Crucial to Understanding Your Business

In the intricate tapestry of business metrics, CAC stands out not just as a measure but as a philosophy, guiding businesses toward both profitability and meaningful customer engagement.

Growing a Business

4 Surefire Ways to Be Exceptional With Your Customer Care

The better you are to your customers, the better they are to you. Here's how this lesson translates to business and why you should do the same.

Leadership

Trust Should Be the Foundation of Your Business — Here's How to Earn It.

Here are five areas entrepreneurs and business leaders should tackle and invest more in to fuel a reputation for being incredibly reliable, which will help you drive greater customer trust, loyalty and success.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Leadership

The Ridiculously Easy Guide to Internal Customer Service Training

Eight internal customer service training insights you can put to use at your company today.

Leadership

This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)

The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.