Customer Feedback

News and Articles About Customer Feedback

7 Traits of Exceptional Leaders In the Age of Customer Feedback
Customer Experience

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Chris Campbell
3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
5 Tips for Dealing with Unhappy Clients
Customer Experience

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
Don't Let 'Stealth Mode' Sink Your Startup
Customer Experience

Don't Let 'Stealth Mode' Sink Your Startup

If you want investors, partners or customers to notice you, they have to know you exist.
Zach Ferres
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Customer Experience

Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.

Here are ways to develop customer loyalty when the competition is a click away.
Jeff Booth
4 Steps to Keep Feedback From Being Useless
Customer Experience

4 Steps to Keep Feedback From Being Useless

Feedback given the right way gives us actionable data that creates value and narrows business gaps.
Matthew Wride
Customer Service Lessons Learned on the Road
Customer Experience

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Customer Experience

An Entrepreneur's List of 17 Techniques for Handling 'Haters'

Next time some angry individual spews venom, here's what you do.
Neil Patel
6 Steps for Handling Social Media Complaints Like a Pro
Customer Experience

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
7 Tips for Improving the Quality of Your Feedback
Customer Experience

7 Tips for Improving the Quality of Your Feedback

The purpose of feedback is to improve performance and achieve desired results.
John Stoker
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
Customer Experience

How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool

This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Eric Siu
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Experience

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller
Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Customer Experience

Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.

Helping others to be the best they can be is the best gift you could ever give.
Jim Joseph