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Customer Feedback

Customer Feedback

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

Forget Product-Market Fit. Find Your Market, Then Build Your Product.

The idea of product-market fit needs to be flipped on its head entirely.

3 Previously Unimaginable Projects Your Startup Team Could Deploy With an Agile Approach

An agile approach won't cure all that ails you, but it can help you achieve a few goals that you might think are out of reach.

6 Reasons Why You Should Prototype Your Idea Before Developing It

Without a roadmap, your chances of failure increase.

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.

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Don't Dread the 1-Star Review -- Capitalize on It

Customers don't trust a business with only perfect reviews.
Events

Impressive Isn't Always Impactful in Experiential Marketing

Here is a new way to think about experiential marketing.
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California's Supreme Court Ruled Yelp Doesn't Have to Take Down Negative Reviews. What Does That Mean for Your Business?

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Are You Listening to Your End Customer? Here Are 5 Reasons Why You Should Be.

As an entrepreneur, you have to lead, but sometimes you have to listen as well.
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How to Really Hear and Use Customer Feedback

Listening to criticism pays off big time. Here's how to identify -- and encourage -- the customer love that makes brands flourish.
Ecommerce

Sparking Social Media Buzz Is How You Drive Ecommerce Sales

Getting your customers to talk with your company and about it on social media benefits a business in many ways.