Customer Feedback

News and Articles About Customer Feedback

Don't Be Afraid to Embrace Boring Ideas
Business Moving Forward

Don't Be Afraid to Embrace Boring Ideas

Kikkerland's annual design competition results in an unexpected bestseller.
Marketing Growth Hacks for the 'Fake News' Era
Customer Relationship

Marketing Growth Hacks for the 'Fake News' Era

To be trusted, engage with your audience. And let your consumers do the talking.
Zach Pardes
The 3-Step Approach for Testing Out Your Business Idea
Market Research

The 3-Step Approach for Testing Out Your Business Idea

Here's how to learn the most from your potential customers and get honest feedback.
Vanessa Van Edwards
How Listening to All Customer Feedback Could Destroy Your Product
Masters of Scale

How Listening to All Customer Feedback Could Destroy Your Product

If you incorporate too much feedback, you might end up with a bulky product that you spent way more time on than you should have for very little return.
Murray Newlands
When to Selectively Listen to Feedback and Ignore What Users Say
Masters of Scale

When to Selectively Listen to Feedback and Ignore What Users Say

While gauging user feedback is definitely important, entrepreneurs need to both listen to what users say, and selectively ignore them.
John Rampton
6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Toby Nwazor
5 Reasons You Should Ask Your Clients for a Performance Review
Client Relationship Management

5 Reasons You Should Ask Your Clients for a Performance Review

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Phil Greenough
How to Use Reviews to Grow Your Business
Online Reviews

How to Use Reviews to Grow Your Business

Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
Thomas Smale
6 Small Flaws in Your Armor That Are Stalling Your Small Business Growth
Business Growth

6 Small Flaws in Your Armor That Are Stalling Your Small Business Growth

Your business may not be quite ready to get out on the road. You'll have to look under the hood first.
Toby Nwazor
6 Lifelines That Could Save Your Failing Business
Business Failure

6 Lifelines That Could Save Your Failing Business

Do you know why your company's in trouble? Go back to the drawing board for a fresh approach -- and ask for help when you need it.
Chidike Samuelson
Why Henry Ford's Most Famous Quote Is Dead Wrong
Customer Feedback

Why Henry Ford's Most Famous Quote Is Dead Wrong

If Ford had asked people what they wanted, would they really have said 'faster horses?'
Carol Roth
Why Your Customers Deserve Personalized Responses on Social Media
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Firas Kittaneh
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino
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