News and Articles About Customer Feedback
Business Moving Forward
Kikkerland's annual design competition results in an unexpected bestseller.
To be trusted, engage with your audience. And let your consumers do the talking.
Here's how to learn the most from your potential customers and get honest feedback.
Masters of Scale
If you incorporate too much feedback, you might end up with a bulky product that you spent way more time on than you should have for very little return.
Masters of Scale
While gauging user feedback is definitely important, entrepreneurs need to both listen to what users say, and selectively ignore them.
Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Client Relationship Management
Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
Your business may not be quite ready to get out on the road. You'll have to look under the hood first.
Do you know why your company's in trouble? Go back to the drawing board for a fresh approach -- and ask for help when you need it.
If Ford had asked people what they wanted, would they really have said 'faster horses?'
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
If you hear from a customer, it's probably not because they are happy.
Copyright © 2017 Entrepreneur Media, Inc. All rights reserved.
© 2017 Entrepreneur Media, Inc.