Customer Feedback

6 Tips for Acquiring More Google Reviews (and Why They Matter)

Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.

Tom Popomaronis

How to Make Negative Feedback Work For You

You can't avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining.

Aytekin Tank

Don't Obsess Over the Obstacles, Says the Founder of Schmidt's Naturals

Jaime Schmidt built and sold Schmidt's Naturals for millions. Her advice: Don't focus too much on the challenges ahead. Just get going.

Liz Brody

This Founder Built a $1 Billion Brand ... By Giving Away $5 Gift Cards

By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.

Liz Brody

How Wahlburgers Finds Success Through Feedback

By paying attention to what customers truly wanted, the food-service brand boosted business.

Jason Feifer

How to Win Over Dissatisfied Customers

Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.

Jason Feifer

How to Handle Difficult People (and Still Achieve Your Business Goals)

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.

Aytekin Tank

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

Need to Establish Trust With Your Audience? Leverage Social Proof.

You can't be the only one talking about how great your brand is -- leverage testimonials and reviews to increase audience buy-in.

Terry Rice

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.

Gene Marks