Customer Feedback

Success Strategies

This Founder Built a $1 Billion Brand ... By Giving Away $5 Gift Cards

By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.

How Wahlburgers Finds Success Through Feedback

By paying attention to what customers truly wanted, the food-service brand boosted business.

How to Win Over Dissatisfied Customers

Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.

How to Handle Difficult People (and Still Achieve Your Business Goals)

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

More From This Topic

Social Media

Need to Establish Trust With Your Audience? Leverage Social Proof.

You can't be the only one talking about how great your brand is -- leverage testimonials and reviews to increase audience buy-in.
Yelp

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.
Customer Feedback

Growth Hacking With Customer Feedback

Seven tips for using surveys to unlock startup growth and innovation.
Customer Feedback

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
Product-Market Fit

Forget Product-Market Fit. Find Your Market, Then Build Your Product.

The idea of product-market fit needs to be flipped on its head entirely.
Startups

3 Previously Unimaginable Projects Your Startup Team Could Deploy With an Agile Approach

An agile approach won't cure all that ails you, but it can help you achieve a few goals that you might think are out of reach.
Technology

6 Reasons Why You Should Prototype Your Idea Before Developing It

Without a roadmap, your chances of failure increase.
Chick-fil-A

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.
Product Development

How to Work With Customers to Guide Your Product Development

Learn from Microsoft's 'Open Hack' approach to collaboratively solve customer problems.

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