Customer Feedback

6 Tips for Acquiring More Google Reviews (and Why They Matter)

Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.

Tom Popomaronis

· 5 min read

How to Make Negative Feedback Work For You

You can't avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining.

Aytekin Tank

· 6 min read

Entrepreneur Store

· 2 min read

This Founder Built a $1 Billion Brand ... By Giving Away $5 Gift Cards

By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.

Liz Brody

· 4 min read

How Wahlburgers Finds Success Through Feedback

By paying attention to what customers truly wanted, the food-service brand boosted business.

Jason Feifer

· 3 min read

How to Win Over Dissatisfied Customers

Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.

Jason Feifer

· 5 min read

How to Handle Difficult People (and Still Achieve Your Business Goals)

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.

Aytekin Tank

· 7 min read

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

Jonathan Goodman

· 4 min read

Need to Establish Trust With Your Audience? Leverage Social Proof.

You can't be the only one talking about how great your brand is -- leverage testimonials and reviews to increase audience buy-in.

Terry Rice

· 2 min read

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.

Gene Marks

· 4 min read

· 9 min read

Growth Hacking With Customer Feedback

Seven tips for using surveys to unlock startup growth and innovation.

Leela Srinivasan

· 7 min read