Customer Feedback

By focusing on financial stability, adaptability and customer-centric practices, these strategies will help businesses not only weather challenges but emerge stronger.

Even as your offer changes, your brand has to stay the same – true to the established identity that attracted guests in the first place.

Discover this essential checklist for evaluating your business after its first year of operation, covering financial health, market position and operational efficiency to help you assess performance and plan for future growth.

Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.

Don't fall into this strategic trap.

With customer service as important as ever, these three trends can keep your customers happy and your business successful

Embed true customer-centricity into your business's DNA with these seven strategies.

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.

How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.

Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.

In the intricate tapestry of business metrics, CAC stands out not just as a measure but as a philosophy, guiding businesses toward both profitability and meaningful customer engagement.

The better you are to your customers, the better they are to you. Here's how this lesson translates to business and why you should do the same.

Here are five areas entrepreneurs and business leaders should tackle and invest more in to fuel a reputation for being incredibly reliable, which will help you drive greater customer trust, loyalty and success.

Follow this customer service advice on three customer service issues involving language.

Eight internal customer service training insights you can put to use at your company today.

The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.

Learn how feedback can transform even negative situations into opportunities for growth-characterize feedback as a catalyst for progress.

In the digital age, your online reputation is everything. Having a strong strategy in place to protect that image is essential.

From the beginning, Good American wanted to reach a customer that other designers overlooked. That hasn't come without its challenges.

Do you truly understand your market?

Three strategies to improve your customer experience and create a brand of CX excellence