Customer Relationship Management
5 Tips for Dealing with Unhappy Clients
If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Prime Day Fail: What Merchants Need To Know
Get creative and use Prime Day to build value for your storefront. Learn what your customers want and prepare for the holiday season.
Customer Loyalty Is Spelled N-P-S
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Don't Let 'Stealth Mode' Sink Your Startup
If you want investors, partners or customers to notice you, they have to know you exist.
4 Steps to Maximizing Customer Referrals
You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
How to Build a Brand That Stands the Test of Time
Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
7 Ways to Get Your Customers to Actively Promote Your Brand
Brand loyalty is all well and good. But what you want is brand evangelism.
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Here are ways to develop customer loyalty when the competition is a click away.
4 Steps to Keep Feedback From Being Useless
Feedback given the right way gives us actionable data that creates value and narrows business gaps.
Customer Service Lessons Learned on the Road
What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Next time some angry individual spews venom, here's what you do.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
7 Tips for Improving the Quality of Your Feedback
The purpose of feedback is to improve performance and achieve desired results.
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
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