Customer Feedback
Customer Acquisition
![Thomas Smale]()
How to Create an Amazing Customer Experience
Track and understand your customer's behavior. That's what's key.
Startups
![Iman Jalali]()
Test These 3 Feedback Strategies Before You Launch Your Startup
If you don't validate your business idea with potential customers, you can't know if you're really offering them what they want or need.
Customer Service
![Cynthia Johnson]()
Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Small Businesses
![Patrick Schock]()
How Criticism Can Save Your Small Business
Don't let your mistakes get you down. Instead, use them to your advantage.
Failure
![Austin Mcchord]()
The Art of Failing Well
Admitting mistakes is how we stretch and grow. Make the most of these critical learning opportunities.
Customer Relationship Management
![Greg Hong]()
The 3 Ways You Can be Certain Your Customers Feel Appreciated
They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Customer Relationship
![Daniel Newman]()
Do You Know What Your Customers Want? Are You Sure?
Your world revolves around your customers, not the other way around. Treat them like it.
Product Development
![Tony Scherba]()
Rapid Prototyping: The Best Route to Happy Customers
Transform product development from a guessing game into great market research: 4 ways how.
Growth Strategies
Leveraging Feedback and Referrals for Growth
Gathering and promoting feedback can lead to big wins.
Take It From The Pros
![Chris Campbell]()
7 Traits of Exceptional Leaders In the Age of Customer Feedback
Leadership increasingly involves your ability, and willingness, to listen.
Customer Service
![Pratik Dholakiya]()
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management
![Doug and Polly White]()
5 Tips for Dealing with Unhappy Clients
If you simply demand pay, you will have won the battle and lost the war.
Prime Day
![David Nicholls]()
Prime Day Fail: What Merchants Need To Know
Get creative and use Prime Day to build value for your storefront. Learn what your customers want and prepare for the holiday season.
Customer Experience
![Todd Latz]()
Customer Loyalty Is Spelled N-P-S
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
