Customer Feedback

4 Steps to Building a Great Product-Focused Organization
Customer Experience

4 Steps to Building a Great Product-Focused Organization

Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Peter Gasca
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
Customer Experience

Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success

'Understand that those reactions that happen around you drive your future more than you do.'
Jason Fell
Don't Go With Your Gut. Let the Market Tell You What It Needs.
Customer Experience

Don't Go With Your Gut. Let the Market Tell You What It Needs.

Here are seven suggestions to get the valuable insight you need to make your business idea a likelier success.
Stephen Key
Sorry to Tell You But Some Customers Want to See Your Business Fail
Customer Experience

Sorry to Tell You But Some Customers Want to See Your Business Fail

It's unfortunate psychology but some people can't just leave it at buying from your competitor.
Andrew McDermott
6 Tips on Getting Customer Feedback and Making It Actionable
Customer Experience

6 Tips on Getting Customer Feedback and Making It Actionable

While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
David Chait
Brand Managers Ignore 80 Percent of Complaints on Twitter
Customer Experience

Brand Managers Ignore 80 Percent of Complaints on Twitter

U.S. companies are under the global average for responding to consumers' questions and concerns on social media, a new report says.
Kevin Allen
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Experience

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
7 Ways to Ensure Success and Profitability When Starting a Business
Customer Experience

7 Ways to Ensure Success and Profitability When Starting a Business

Today's successful entrepreneurs start their businesses backwards.
Geoff Woods
The Tools and Strategies You Need to Track Every Important Social Conversation
Customer Experience

The Tools and Strategies You Need to Track Every Important Social Conversation

In order for companies and brands to excel at responding to their audience in a genuine way, they must first excel at social listening.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Experience

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar
Customer Experience

Bringing a 'Customer-Centric' Focus to Life at Your Company

As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
Alex Raymond
6 Strategies for Getting Really Great Customer Service
Customer Experience

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Chip R. Bell
9 of the Biggest Complaints About the Apple Watch So Far
Customer Experience

9 of the Biggest Complaints About the Apple Watch So Far

The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.
Lisa Eadicicco
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
Customer Experience

5 Ways to Know If Your Business Idea Is Brilliant or a Bust

No matter how great the concept, you need real-world feedback to see if your startup will fly. Here's how to get it.
Paula Andruss