4 Steps to Maximizing Customer Referrals
You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
How to Build a Brand That Stands the Test of Time
Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
7 Ways to Get Your Customers to Actively Promote Your Brand
Brand loyalty is all well and good. But what you want is brand evangelism.
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Here are ways to develop customer loyalty when the competition is a click away.
Make More Happen
4 Steps to Keep Feedback From Being Useless
Feedback given the right way gives us actionable data that creates value and narrows business gaps.
Customer Service Lessons Learned on the Road
What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Next time some angry individual spews venom, here's what you do.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
7 Tips for Improving the Quality of Your Feedback
The purpose of feedback is to improve performance and achieve desired results.
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Helping others to be the best they can be is the best gift you could ever give.
What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing
The reality TV star let fans pick which shade of blue she should dye her tresses via social media.
Customer Relationship Management
7 Habits of Remarkably Authentic Brands
First and foremost, really, really listen to your customers.
Starting a Business
Reprints & Licensing
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