4 Steps to Building a Great Product-Focused Organization
Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
'Understand that those reactions that happen around you drive your future more than you do.'
Don't Go With Your Gut. Let the Market Tell You What It Needs.
Here are seven suggestions to get the valuable insight you need to make your business idea a likelier success.
Sorry to Tell You But Some Customers Want to See Your Business Fail
It's unfortunate psychology but some people can't just leave it at buying from your competitor.
6 Tips on Getting Customer Feedback and Making It Actionable
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
Brand Managers Ignore 80 Percent of Complaints on Twitter
U.S. companies are under the global average for responding to consumers' questions and concerns on social media, a new report says.
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
7 Ways to Ensure Success and Profitability When Starting a Business
Today's successful entrepreneurs start their businesses backwards.
The Tools and Strategies You Need to Track Every Important Social Conversation
In order for companies and brands to excel at responding to their audience in a genuine way, they must first excel at social listening.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Bringing a 'Customer-Centric' Focus to Life at Your Company
As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
9 of the Biggest Complaints About the Apple Watch So Far
The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
No matter how great the concept, you need real-world feedback to see if your startup will fly. Here's how to get it.
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