Customer Feedback

4 Steps to Maximizing Customer Referrals
Finding Customers

4 Steps to Maximizing Customer Referrals

You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
Shaun Buck
How to Build a Brand That Stands the Test of Time
Branding

How to Build a Brand That Stands the Test of Time

Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
Jana Barrett
7 Ways to Get Your Customers to Actively Promote Your Brand
Brand Loyalty

7 Ways to Get Your Customers to Actively Promote Your Brand

Brand loyalty is all well and good. But what you want is brand evangelism.
Jayson DeMers
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Customer Loyalty

Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.

Here are ways to develop customer loyalty when the competition is a click away.
Jeff Booth
4 Steps to Keep Feedback From Being Useless
Make More Happen

4 Steps to Keep Feedback From Being Useless

Feedback given the right way gives us actionable data that creates value and narrows business gaps.
Matthew Wride
Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Customer Experience

An Entrepreneur's List of 17 Techniques for Handling 'Haters'

Next time some angry individual spews venom, here's what you do.
Neil Patel
6 Steps for Handling Social Media Complaints Like a Pro
Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
7 Tips for Improving the Quality of Your Feedback
peer feedback

7 Tips for Improving the Quality of Your Feedback

The purpose of feedback is to improve performance and achieve desired results.
John Stoker
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
Customer Feedback

How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool

This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Eric Siu
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Satisfaction

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller
Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Feedback

Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.

Helping others to be the best they can be is the best gift you could ever give.
Jim Joseph
What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing
Crowdsourcing

What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing

The reality TV star let fans pick which shade of blue she should dye her tresses via social media.
Laura Entis
7 Habits of Remarkably Authentic Brands
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Juliet Carnoy