Customer Feedback

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

Social Media

Need to Establish Trust With Your Audience? Leverage Social Proof.

You can't be the only one talking about how great your brand is -- leverage testimonials and reviews to increase audience buy-in.

Growing a Business

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.

Growing a Business

Growth Hacking With Customer Feedback

Seven tips for using surveys to unlock startup growth and innovation.

Growth Strategies

How Customer Feedback Helps to Fortify A Salon Business

For understanding what customers want today, a salon owner should carry out customer feedback process

Growing a Business

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

Growing a Business

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

Growth Strategies

What To Do If Customers Aren't Buying Your Product

The trick is to find that subset of customers who are eager to buy your product or service, make it easy for them to buy, and easy to tell others about it

Starting a Business

Forget Product-Market Fit. Find Your Market, Then Build Your Product.

The idea of product-market fit needs to be flipped on its head entirely.

Starting a Business

3 Previously Unimaginable Projects Your Startup Team Could Deploy With an Agile Approach

An agile approach won't cure all that ails you, but it can help you achieve a few goals that you might think are out of reach.

Growing a Business

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.

Science & Technology

How to Work With Customers to Guide Your Product Development

Learn from Microsoft's 'Open Hack' approach to collaboratively solve customer problems.