Customer Feedback

What the Smartest Startups Are Getting Right in Marketing
Ready To Launch

What the Smartest Startups Are Getting Right in Marketing

Learn how to create cultures of user experience and feedback from these young entrepreneurs.
Carolina Rogoll
What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.
Marketing Bootcamp

What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.

Here are four fast ways to truly understand your audience using this great video tool.
Calvin Wayman
Take 4 Steps Back to Move Your Small Business Forward
Product Ideas

Take 4 Steps Back to Move Your Small Business Forward

Find out what it means to invest 'from the inside out,' so your payoff will be well worth the grind.
Adam Root
5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers
Make More Happen

5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers

There's no getting around cyber-savvy critics. Here's how to use them to your advantage.
Jeremy Gin
Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye
Marketing Bootcamp

Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye

Customer loyalty, positive word of mouth and inexpensive content generation are just a few ways you can benefit from crowdsourcing.
Keith Quesenberry
Make More Happen

I Asked 10,000 Users to Meet With Me. Here's What Happened.

Hearing people's personal stories and situations is an incredibly deep experience.
Miles Jennings
10 Ways to Get Into Your Customers' Heads Beyond Creating Buyer Personas
Marketing Bootcamp

10 Ways to Get Into Your Customers' Heads Beyond Creating Buyer Personas

Buyer personas have one major weakness: they're completely made up. They're a good start, but try these tactics as well.
Aaron Agius
The Loudest Consumers Don't Always Represent the Majority
Customer Feedback

The Loudest Consumers Don't Always Represent the Majority

Almost every company has its critics, and now they have access to social media and comment sections.
Carol Roth
How to Develop a Winning Value Proposition (Infographic)
Marketing Bootcamp

How to Develop a Winning Value Proposition (Infographic)

First off, make sure you know what your customers want.
Toni White and Sue Yasav
Why Facebook 'Dislikes' Can Be Good for Business
Facebook

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.
Michelle Castillo
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Star Ratings Matter Just as Much as (If Not More Than) Online Reviews
Marketing Bootcamp

Star Ratings Matter Just as Much as (If Not More Than) Online Reviews

Research shows how even an average 3-star rating for your business can hurt your bottom line.
Chris Campbell
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Growth Strategies

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Eric Siu