Customer Service Lessons Learned on the Road
What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Next time some angry individual spews venom, here's what you do.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
7 Tips for Improving the Quality of Your Feedback
The purpose of feedback is to improve performance and achieve desired results.
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Helping others to be the best they can be is the best gift you could ever give.
What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing
The reality TV star let fans pick which shade of blue she should dye her tresses via social media.
Customer Relationship Management
7 Habits of Remarkably Authentic Brands
First and foremost, really, really listen to your customers.
You Never, Ever Want to Run Your Business Like Gogo
Selling people something that surprises them when it works is no way to cultivate customer loyalty.
7 Ways to Use Negative Customer Feedback to Beat the Competition
You can learn a lot about -- and how to improve -- your company from unhappy customers.
What the Smartest Startups Are Getting Right in Marketing
Learn how to create cultures of user experience and feedback from these young entrepreneurs.
Social Media Marketing
How This Multimillion-Dollar Startup Markets Without Spending a Dime
Social media plays a big role.
What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.
Here are four fast ways to truly understand your audience using this great video tool.
Starting a Business
Reprints & Licensing
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