Why Facebook 'Dislikes' Can Be Good for Business
There's no such thing as bad press, or a bad Facebook reaction.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Selling for a Startup? Make Yourself Essential. Become a 'Pipeline' for Consumer Feedback.
Consult with customers, don't cajole them.
Does Your Assessment of Your Business's Value Match Up With Reality?
Having a gap between your self-assessment and the actual market value is a common trap in business because it's hard to see the picture when you're trapped inside the frame.
Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows
A look at the tech innovations drivers want and don't want.
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
4 Steps to Building a Great Product-Focused Organization
Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
'Understand that those reactions that happen around you drive your future more than you do.'
Don't Go With Your Gut. Let the Market Tell You What It Needs.
Here are seven suggestions to get the valuable insight you need to make your business idea a likelier success.
Sorry to Tell You But Some Customers Want to See Your Business Fail
It's unfortunate psychology but some people can't just leave it at buying from your competitor.
6 Tips on Getting Customer Feedback and Making It Actionable
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
Brand Managers Ignore 80 Percent of Complaints on Twitter
U.S. companies are under the global average for responding to consumers' questions and concerns on social media, a new report says.
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