Customer Feedback

Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
An Entrepreneur's List of 17 Techniques for Handling 'Haters'
Customer Experience

An Entrepreneur's List of 17 Techniques for Handling 'Haters'

Next time some angry individual spews venom, here's what you do.
Neil Patel
6 Steps for Handling Social Media Complaints Like a Pro
Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
7 Tips for Improving the Quality of Your Feedback
peer feedback

7 Tips for Improving the Quality of Your Feedback

The purpose of feedback is to improve performance and achieve desired results.
John Stoker
How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool
Customer Feedback

How You Can Take Advantage of Twitter's New 'Customer Feedback' Tool

This new tool allows brands to privately solicit feedback from customers. How will this benefit you?
Eric Siu
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Satisfaction

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller
Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.
Feedback

Giving Feedback Is Far Better Than Giving an iPad. Just Sayin'.

Helping others to be the best they can be is the best gift you could ever give.
Jim Joseph
What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing
Crowdsourcing

What Kylie Jenner's Hair Color Can Teach Brands About the Power of Crowdsourcing

The reality TV star let fans pick which shade of blue she should dye her tresses via social media.
Laura Entis
7 Habits of Remarkably Authentic Brands
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Juliet Carnoy
You Never, Ever Want to Run Your Business Like Gogo
Customer Feedback

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
7 Ways to Use Negative Customer Feedback to Beat the Competition
Customer Feedback

7 Ways to Use Negative Customer Feedback to Beat the Competition

You can learn a lot about -- and how to improve -- your company from unhappy customers.
Jeremy Gin
What the Smartest Startups Are Getting Right in Marketing
Marketing

What the Smartest Startups Are Getting Right in Marketing

Learn how to create cultures of user experience and feedback from these young entrepreneurs.
Carolina Rogoll
What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.
live streaming

What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.

Here are four fast ways to truly understand your audience using this great video tool.
Calvin Wayman