Customer Feedback

Rapid Prototyping: The Best Route to Happy Customers
Product Development

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Tony Scherba
Leveraging Feedback and Referrals for Growth
Growth Strategies

Leveraging Feedback and Referrals for Growth

Gathering and promoting feedback can lead to big wins.
7 Traits of Exceptional Leaders In the Age of Customer Feedback
Make More Happen

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Chris Campbell
3 Ecommerce Companies Rocking Their Customer Service
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
5 Tips for Dealing with Unhappy Clients
Customer Relationship Management

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Prime Day Fail: What Merchants Need To Know
Prime Day

Prime Day Fail: What Merchants Need To Know

Get creative and use Prime Day to build value for your storefront. Learn what your customers want and prepare for the holiday season.
David Nicholls
Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
Don't Let 'Stealth Mode' Sink Your Startup
Marketing

Don't Let 'Stealth Mode' Sink Your Startup

If you want investors, partners or customers to notice you, they have to know you exist.
Zach Ferres
4 Steps to Maximizing Customer Referrals
Finding Customers

4 Steps to Maximizing Customer Referrals

You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
Shaun Buck
How to Build a Brand That Stands the Test of Time
Make More Happen

How to Build a Brand That Stands the Test of Time

Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
Jana Barrett
7 Ways to Get Your Customers to Actively Promote Your Brand
Make More Happen

7 Ways to Get Your Customers to Actively Promote Your Brand

Brand loyalty is all well and good. But what you want is brand evangelism.
Jayson DeMers
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Customer Loyalty

Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.

Here are ways to develop customer loyalty when the competition is a click away.
Jeff Booth
4 Steps to Keep Feedback From Being Useless
Feedback

4 Steps to Keep Feedback From Being Useless

Feedback given the right way gives us actionable data that creates value and narrows business gaps.
Matthew Wride
Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White