Customer Feedback
Innovation
3 Essentials for Safeguarding Against Sloppy Product Execution
Nobody sets out to do poor work. Procedures are how you avoid mistakes you can't afford.
Company Culture
The Golden Rule Is Just as Good for Businesses as It Is for People
Businesses that "do unto others" are reaping the benefits.
Online Reviews
This Guy Fooled TripAdvisor Into Ranking His Garden Shed the Top Restaurant in London
Online reviews are supposedly the gold standard for judging a business but, seriously, not all that glitters is gold.
Customer Relationship Management
7 Data Sources You Should Absolutely Be Plugging into Your CRM
Your CRM is your secret weapon, if you're filling it with the right data.
Marketing
One of Tinder's First Employees Explains 5 Marketing Musts as You Grow From Startup to Global Empire
Here are five marketing constants that can help every brand be successful, no matter how big or small.
Feedback
Why This Business Leader Says Feedback Is the 'Breakfast of Champions'
Asking for feedback is the only way to know if you're doing a good job.
Mobile Apps
3 Steps to Build the Next Great App
Even online, you get one chance to make a good first impression. Your mobile storefront has to meet user expectations the first time.
Customer Feedback
When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney
The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
Blogging
This Business Thrived When It Made Blog Content a Cornerstone of Its Marketing Strategy
Start simple, then hone in on your audience and ask for their feedback.
Twitter
Why Twitter's Latest Fumble Led to #WomenBoycottTwitter
Twitter's handling of abuse is under fire once more after suspending actress Rose McGowan's account.
Customer Databases
Why Your Marketing Department Might Need an Unlikely Hero
Remember "The Phantom Tollbooth"? Maybe you need a change agent like Milo.
Customer Relationship
Damage Control: 6 Ways to Respond to Negative Reviews
Entrepreneurs share what they do when customers tell the world they messed up.
Product Development
3 Simple Product Development Lessons All Entrepreneurs Should Remember
Here are the things I have always kept in mind in continually working to evolve the companies I've run.
Customer Loyalty
5 Interactions to Help Improve Your Follower Loyalty on Social Media
With loyal followers in tow, you're far more likely to be successful.
Marketing
Why You Need Social Proof on Your Website
Learn how to collect the right testimonials and get your business the social proof it needs to earn more customers.
