Customer Feedback | Page 2

In today's market, singing your own praises can only go so far. Evangelize your customers to speak on your behalf to stay competitive.

From research to consistency to the art of receiving feedback, how to create excellent digital content.

So many startups fail, but yours doesn't have to.

As budgets tighten, CEOs may wonder, "What has our marketing team done for us lately?" Here's how to convey the value of your marketing team.

It's your buyers who make a product successful (or not), so involve them!

Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.

You can't avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining.

Improve your customer experience easily with Feedbackly.

Jaime Schmidt built and sold Schmidt's Naturals for millions. Her advice: Don't focus too much on the challenges ahead. Just get going.

By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.

By paying attention to what customers truly wanted, the food-service brand boosted business.

Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

Research shows a strong correlation between bad weather and unhappy customer reviews.

Hint: It starts with your people.

Seven tips for using surveys to unlock startup growth and innovation.

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

The idea of product-market fit needs to be flipped on its head entirely.

An agile approach won't cure all that ails you, but it can help you achieve a few goals that you might think are out of reach.

One of the most important features of franchising is uniformity. Consumers should have the same customer experience, which includes receiving uniform products and services from any franchised location. By using unauthorized products and/or suppliers, franchisees will start to break away from the uniform system standards set by the franchisor. This will then lead to consumer […]