Online Presence
3 Ways to Authentically Brand Yourself as Customer Friendly
Three strategies to improve your customer experience and create a brand of CX excellence
Customer Feedback | Page 2
Marketing
If You Really Want to Understand Customer Needs, Avoid Surveys
Most surveys provide little value to understanding customers and can lead you down the wrong path for your business with a false sense of security. Here's what to do instead, and how to use surveys properly if you absolutely have to.
Building a Business
8 Ways Your Startup Can Master Sales and Growth
Proven methods of making a new enterprise a mover in your sector.
Building a Business
4 Reasons to Walk a Mile in Your Customers’ Shoes (And How to Do It)
Why you should get your customers' perspectives, and how it will help with the success of your business.
By Mike Kappel
Building a Business
How to Grow Your Business by 500%
There may not be a "one size fits all" formula for success, but these proven-by-experience strategies will help you achieve dramatic and consistent growth.
By Max Azarov
Thought Leaders
How To Maintain a Relationship With Your Customers by Learning What They Need
How confident are you in your connection to what your customers need?
By Lauren Boyer
Thought Leaders
Are You Really Listening to Your Customers? Probably Not, But You Should.
Customers will tell you what they want. You need to be willing to hear it.
Building a Business
Want Customers To Stick Around? Get Their Feedback From Day 1 (and Keep Doing It)
Inviting customer feedback is key to the growth of many companies, but getting that feedback early enough to enhance your product is the real secret to success.
By Fady
Business Accounting
How to Improve Customer Billing
Eight strategies to help meet your multiple billing goals simultaneously.
Marketing
3 Ways You Can Let Your Customers’ Stories Speak for Your Brand
In today's market, singing your own praises can only go so far. Evangelize your customers to speak on your behalf to stay competitive.
By Kate Johnson
Tech
6 Skills You Need to Become a Successful Online Content Creator
From research to consistency to the art of receiving feedback, how to create excellent digital content.
Building a Business
3 Ways to Avoid the Agony of Startup Failure
So many startups fail, but yours doesn't have to.
By Tom Walker
Marketing
3 Ways to Help Your CEO “Get” Marketing
As budgets tighten, CEOs may wonder, "What has our marketing team done for us lately?" Here's how to convey the value of your marketing team.
Building a Business
A Guide to Turning Your Customers Into Your Product Designers
It's your buyers who make a product successful (or not), so involve them!
By Sumit Aneja
Building a Business
6 Tips for Acquiring More Google Reviews (and Why They Matter)
Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.
Thought Leaders
How to Make Negative Feedback Work For You
You can't avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining.
By Aytekin Tank
Building a Business
Can Customer Reviews Help Scale Your Business? This Tool Helps You Find Out.
Improve your customer experience easily with Feedbackly.
Thought Leaders
Don’t Obsess Over the Obstacles, Says the Founder of Schmidt’s Naturals
Jaime Schmidt built and sold Schmidt's Naturals for millions. Her advice: Don't focus too much on the challenges ahead. Just get going.
By Liz Brody
Building a Business
This Founder Built a $1 Billion Brand … By Giving Away $5 Gift Cards
By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.
By Liz Brody
Building a Business
How Wahlburgers Finds Success Through Feedback
By paying attention to what customers truly wanted, the food-service brand boosted business.
By Jason Feifer
Thought Leaders
How to Win Over Dissatisfied Customers
Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.
By Jason Feifer
Business Plan
How to Handle Difficult People (and Still Achieve Your Business Goals)
A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.
By Aytekin Tank
Building a Business
Profits Can Be Deceiving. Here’s Why I Killed Off My Money-Making Product.
I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)
Building a Business
Bad Yelp Review? It Could Be the Weather.
Research shows a strong correlation between bad weather and unhappy customer reviews.
By Gene Marks
Building a Business
9 Secrets to Having World-Class Customer Service
Hint: It starts with your people.
Building a Business
Growth Hacking With Customer Feedback
Seven tips for using surveys to unlock startup growth and innovation.
Building a Business
Your Customers Have Questions. But Are You Actually Listening?
One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.