Tech
6 Reasons Why You Should Prototype Your Idea Before Developing It
Without a roadmap, your chances of failure increase.
Customer Feedback | Page 3
Thought Leaders
If You Can’t Solve a Customer Complaint in 10 Minutes, You’re Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
By Joshua March
Marketing
Don’t Dread the 1-Star Review — Capitalize on It
Customers don't trust a business with only perfect reviews.
By Ryan Bonnici
Marketing
Impressive Isn’t Always Impactful in Experiential Marketing
Here is a new way to think about experiential marketing.
By Brett Hyman
Marketing
California’s Supreme Court Ruled Yelp Doesn’t Have to Take Down Negative Reviews. What Does That Mean for Your Business?
Business owners have to pay attention to online reviews because they can have a huge impact.
Thought Leaders
Are You Listening to Your End Customer? Here Are 5 Reasons Why You Should Be.
As an entrepreneur, you have to lead, but sometimes you have to listen as well.
By Kara Goldin
Thought Leaders
How to Really Hear and Use Customer Feedback
Listening to criticism pays off big time. Here's how to identify -- and encourage -- the customer love that makes brands flourish.
By Jason McCann
Building a Business
Delivering Remarkable Experiences Is How You Win More Customers
Equip your team to make a lasting impression.
Building a Business
Sparking Social Media Buzz Is How You Drive Ecommerce Sales
Getting your customers to talk with your company and about it on social media benefits a business in many ways.
Marketing
5 Reasons Why Your Business Is Losing Customers
Ever think about why people keep buying iPhones, even though they're so darned pricey?
By Katie Lundin
Building a Business
To Move Quickly and Solve the Right Problems, Leaders Need to Ask Better Questions
Asking better questions doesn't just drive innovations, it can also build expertise in your team by setting an important expectation.
By Linda Lacina
Marketing
Sell While You Sleep With These 5 Proven Strategies for Getting Customer Reviews That Close Sales
You can't afford to not get reviews from every client you serve.
Marketing
This Is How You Get New Customers to Trust You Right Away
Learn how to use the five types of social proof marketing.
Building a Business
Sell More Products by Letting Your Customers Design Them for You
The wall between producers and consumers is crumbling -- and your business could profit.
Business News
Facebook Faces Flak Over ‘Sexual Images’ From Minors Survey
The survey asked Facebook users whether it'd be OK for adults to use the platform to ask a 14-year-old girl for sexual pictures.
By Michael Kan
Business News
Facebook Ditches Plan for 2 Separate News Feeds
Don't expect Facebook to roll out a Snapchat-like redesign any time soon.
Online Presence
What Tech Companies Such as Snapchat and Their Users Should Remember When Updates Cause Outcry
It seems that every time a major tech platform introduces a new feature or redesign, people get mad.
Business News
Snapchat: ‘We Completely Understand’ the Redesign Hate
Snap is planning to add tabs in Friends and Discover that it says will 'make it easier to find the Stories that you want, when you want them.'
Building a Business
Sales Strategy Insights from a ‘Lazy’ Restaurant Buffet
No matter how good the meal, you don't want to eat it every day.
Marketing
3 Things You Can Do to Get Your Customers Gabbing
Word of mouth is right down the street, at the corner of Extra Mile and Hard Work. Meet you there?
By John Ruhlin
Marketing
5 Tips for Quickly Reducing Customer Churn
To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.
By Syed Balkhi
Building a Business
Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.
Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.
By Dan Behrendt
Business News
Snapchat Users Are Not Loving the App Update
Petition website Change.org said more than 30 petitions have been launched in the last day protesting the new Snapchat update.
Thought Leaders
5 Important Tips for Growing a Niche Ecommerce Business
Don't let yourself become overwhelmed. Stick with the tried-and-true until you have the bandwidth to experiment.
By Bob Ellis
Building a Business
Do This One Thing Before You Start Building Your Business
If you haven't gotten in front of your customer base and received feedback, you should.
Business Ideas
3 Essentials for Safeguarding Against Sloppy Product Execution
Nobody sets out to do poor work. Procedures are how you avoid mistakes you can't afford.
By Aaron Price
Human Resources
The Golden Rule Is Just as Good for Businesses as It Is for People
Businesses that "do unto others" are reaping the benefits.