Human Resources
The Golden Rule Is Just as Good for Businesses as It Is for People
Businesses that "do unto others" are reaping the benefits.
Customer Feedback | Page 4
Tech
3 Steps to Build the Next Great App
Even online, you get one chance to make a good first impression. Your mobile storefront has to meet user expectations the first time.
By Linda Tong
Online Presence
When a Client Rips You on Social Media, Respond Like Kathy Griffin’s Attorney
The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
By Gene Marks
Marketing
This Business Thrived When It Made Blog Content a Cornerstone of Its Marketing Strategy
Start simple, then hone in on your audience and ask for their feedback.
Online Presence
Why Twitter’s Latest Fumble Led to #WomenBoycottTwitter
Twitter's handling of abuse is under fire once more after suspending actress Rose McGowan's account.
By Nina Zipkin
Building a Business
Why Your Marketing Department Might Need an Unlikely Hero
Remember "The Phantom Tollbooth"? Maybe you need a change agent like Milo.
Building a Business
Damage Control: 6 Ways to Respond to Negative Reviews
Entrepreneurs share what they do when customers tell the world they messed up.
Tech
3 Simple Product Development Lessons All Entrepreneurs Should Remember
Here are the things I have always kept in mind in continually working to evolve the companies I've run.
By Dave Scott
Online Presence
5 Interactions to Help Improve Your Follower Loyalty on Social Media
With loyal followers in tow, you're far more likely to be successful.
Marketing
Why You Need Social Proof on Your Website
Learn how to collect the right testimonials and get your business the social proof it needs to earn more customers.
Building a Business
The Importance of Making Sure Customers Feel Heard
A great product is a problem heard and solved, followed by user feedback heard and integrated.
By Jason Feifer
Business Operations & Logistics
15 Unorthodox Ways to Get Your Foot In the Door
From dimensional direct-mail to video selfies, it's time to get creative about when, where and how you make your initial pitch.
By Jeff Shavitz
Building a Business
3 Lessons Entrepreneurs Can Learn From Designers
Successful entrepreneurs have an additional role they play: that of a chief designer.
Business Ideas
Don’t Be Afraid to Embrace Boring Ideas
Kikkerland's annual design competition results in an unexpected bestseller.
Building a Business
Marketing Growth Hacks for the ‘Fake News’ Era
To be trusted, engage with your audience. And let your consumers do the talking.
By Zach Pardes
Business Ideas
The 3-Step Approach for Testing Out Your Business Idea
Here's how to learn the most from your potential customers and get honest feedback.
Building a Business
How Listening to All Customer Feedback Could Destroy Your Product
If you incorporate too much feedback, you might end up with a bulky product that you spent way more time on than you should have for very little return.
Building a Business
When to Selectively Listen to Feedback and Ignore What Users Say
While gauging user feedback is definitely important, entrepreneurs need to both listen to what users say, and selectively ignore them.
By John Rampton
Building a Business
5 Reasons You Should Ask Your Clients for a Performance Review
Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Marketing
How to Use Reviews to Grow Your Business
Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
By Thomas Smale
Thought Leaders
6 Lifelines That Could Save Your Failing Business
Do you know why your company's in trouble? Go back to the drawing board for a fresh approach -- and ask for help when you need it.
Thought Leaders
Why Henry Ford’s Most Famous Quote Is Dead Wrong
If Ford had asked people what they wanted, would they really have said 'faster horses?'
By Carol Roth
Building a Business
Why Your Customers Deserve Personalized Responses on Social Media
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Marketing
4 Assumptions Needed to Deliver 5-Star Customer Service
If you hear from a customer, it's probably not because they are happy.
Thought Leaders
5 Phone Answering Mistakes That Drive Away Customers
Make sure your automated system is simple and your live attendants are friendly.
By Steve Harvey
Building a Business
The Number 1 Mistake Most Founders Make
You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
By Mike Jones
Marketing
4 Ways Customers Need to See You Want Their Business
You'll make the sale based on price, quality and whether the buyer feels appreciated.
By Karen Mishra