Customer Feedback | Page 6

Online Presence

What Kylie Jenner’s Hair Color Can Teach Brands About the Power of Crowdsourcing

The reality TV star let fans pick which shade of blue she should dye her tresses via social media.

By Laura Entis

Building a Business

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.

By Juliet Carnoy

Tech

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.

By Gene Marks

Building a Business

7 Ways to Use Negative Customer Feedback to Beat the Competition

You can learn a lot about -- and how to improve -- your company from unhappy customers.

By Jeremy Gin

Marketing

What the Smartest Startups Are Getting Right in Marketing

Learn how to create cultures of user experience and feedback from these young entrepreneurs.

By Carolina Rogoll

Marketing

What Do Your Customers Really Want? Use Live Streaming to Find Out Faster Than Ever Before.

Here are four fast ways to truly understand your audience using this great video tool.

By Calvin Wayman

Building a Business

Take 4 Steps Back to Move Your Small Business Forward

Find out what it means to invest 'from the inside out,' so your payoff will be well worth the grind.

By Adam Root

Building a Business

5 Ways to Embrace Online Reviews — Good or Bad — and Win New Customers

There's no getting around cyber-savvy critics. Here's how to use them to your advantage.

By Jeremy Gin

Marketing

Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye

Customer loyalty, positive word of mouth and inexpensive content generation are just a few ways you can benefit from crowdsourcing.

By Keith A. Quesenberry

Building a Business

I Asked 10,000 Users to Meet With Me. Here’s What Happened.

Hearing people's personal stories and situations is an incredibly deep experience.

By Miles Jennings

Marketing

10 Ways to Get Into Your Customers’ Heads Beyond Creating Buyer Personas

Buyer personas have one major weakness: they're completely made up. They're a good start, but try these tactics as well.

By Aaron Agius

Building a Business

The Loudest Consumers Don’t Always Represent the Majority

Almost every company has its critics, and now they have access to social media and comment sections.

By Carol Roth

Marketing

How to Develop a Winning Value Proposition (Infographic)

First off, make sure you know what your customers want.

By Toni White and Sue Yasav

Building a Business

Why Facebook ‘Dislikes’ Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.

By Michelle Castillo

Building a Business

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.

By Chip R. Bell

Marketing

Star Ratings Matter Just as Much as (If Not More Than) Online Reviews

Research shows how even an average 3-star rating for your business can hurt your bottom line.

By Chris Campbell

Building a Business

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.

By Eric Siu

Marketing

4 Ways to Show Customers You Are Listening to Them

Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.

By Karen Mishra

Marketing

5 Cool Things You Can Do With Customer Feedback

Ever hear of a 'wall of love'? Time to build one for your company.

By Akshaya Venkat

Business Operations & Logistics

Selling for a Startup? Make Yourself Essential. Become a ‘Pipeline’ for Consumer Feedback.

Consult with customers, don't cajole them.

By Alex Rappaport

Thought Leaders

The 4 Abilities Required of Agile Leaders

Being an agile leader refers to remaining flexible, growing from your own mistakes and rising above the wide array of challenges you face.

By Jeffrey Hayzlett