Building a Business
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer service that goes above the norm is a necessity. Here's how to get it right.
Customer Feedback | Page 8
Building a Business
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Building a Business
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Human Resources
The 4 Most Common Mistakes Early Entrepreneurs Make
Here are a few errors newbie entrepreneurs make -- and how to avoid them.
By AJ Agrawal
Building a Business
6 Things That Aspiring Entrepreneurs Must Consider and Do
Leaders of startups can set out to try make the world better by refining their new product so their venture survives.
Building a Business
Minimize the Impact of Your Mistakes With These 6 Strategies
Yes, mistakes will be made. But you do have some degree of control over how much they affect your business.
By Stephen Key
Marketing
Hello? Can You Listen?
Today's shopper wants to be heard, but today's manufacturers have big mouths and little ears.
By Lora Cecere
Marketing
4 Strategies to Keep Customers Coming Back
A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
By Andrew Reid
Online Presence
5 Social-Media Sources of Testimonials for Your Business
By monitoring your public posts and encouraging your fans to share what they value about your company's product or service, you'll build a strong portfolio of credible recommendations.
Building a Business
Successful Entrepreneurs Challenge Themselves. Here’s 5 Ways to Do That.
In today's world, you need to be current, mentally fit and actively involved in running your business.
By Stephen Key
Building a Business
The Future of Customer Loyalty
Is your business ready for customer loyalty 3.0?
By Carol Roth
Building a Business
Will Big Companies Follow Microsoft’s Lead and Make It Harder for Startups to Win?
A large player starts to get wise to the ways of newcomers that are experimenting rapidly.
Building a Business
Here’s How to Tell a Buyer He’s Wrong — Without Losing the Business
'The customer is always right' no longer holds true.
Building a Business
What Consumers Want — and Don’t Want — From the Internet of Things (Infographic)
As more and more connected smart devices pour into the market, here's what we hope for and dread.
By Carly Okyle
Building a Business
Utilize Technology to Build Intimate Customer Communities
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
By Lisa Hammitt
Building a Business
4 Key Lessons From a Startup’s Spectacular Failure
Israeli electric car company Better Place made several mistakes that by themselves wouldn't have spelled disaster. Combined though, they spelled calamity.
Building a Business
How We Use Twitter to Build Products People Love
This simple change can help you feel closer to your customers and create better solutions to their problems.
By Leo Widrich
Marketing
Customers Demand These 2 Fundamental Aspects of Authentic Brands
A recent survey of 12,000 people revealed the companies they believe to be most genuine possess these two traits.
By Jim Joseph
Marketing
The Bigger the Brand, the More Likely Its Customers Feel Ignored
American consumers yearn to collaborate but the biggest companies are not getting the message.
By Ray King
Building a Business
6 Critical Steps to Succeeding in an Untapped Industry
Pioneers in new fields and innovators face extra risks. Here's how to venture forth wisely.
By Tim Maliyil
Building a Business
Should You Listen to Your Customers’ Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Marketing
Find the Courage and Ask Some Clients How Your Company Can Improve
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
By Ryan Vanni
Building a Business
What to Do When You Lose a Client
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
By Dorie Clark
Building a Business
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
By Stephen Key
Building a Business
Leverage Honest Reviews to Rack Up New Customers
Candid feedback from past clients can prompt potential buyers to move forward with a purchase.
By Karen Mishra
Marketing
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Thought Leaders
3 Critical Questions Executives Must Ask to Elicit Feedback
By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
By Tasha Eurich