Customer Feedback - Page: 2

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

Shaun Belding

Forget Product-Market Fit. Find Your Market, Then Build Your Product.

The idea of product-market fit needs to be flipped on its head entirely.

Hamlet Batista

3 Previously Unimaginable Projects Your Startup Team Could Deploy With an Agile Approach

An agile approach won't cure all that ails you, but it can help you achieve a few goals that you might think are out of reach.

Sarah Fruy

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.

Deep Patel

How to Work With Customers to Guide Your Product Development

Learn from Microsoft's 'Open Hack' approach to collaboratively solve customer problems.

Dan Behrendt

If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong

It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.

Joshua March

Don't Dread the 1-Star Review -- Capitalize on It

Customers don't trust a business with only perfect reviews.

Ryan Bonnici

Are You Listening to Your End Customer? Here Are 5 Reasons Why You Should Be.

As an entrepreneur, you have to lead, but sometimes you have to listen as well.

Kara Goldin