7 Ways to Use Negative Customer Feedback to Beat the Competition
You can learn a lot about -- and how to improve -- your company from unhappy customers.
Take 4 Steps Back to Move Your Small Business Forward
Find out what it means to invest 'from the inside out,' so your payoff will be well worth the grind.
I Asked 10,000 Users to Meet With Me. Here's What Happened.
Hearing people's personal stories and situations is an incredibly deep experience.
The Loudest Consumers Don't Always Represent the Majority
Almost every company has its critics, and now they have access to social media and comment sections.
Why Facebook 'Dislikes' Can Be Good for Business
There's no such thing as bad press, or a bad Facebook reaction.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Selling for a Startup? Make Yourself Essential. Become a 'Pipeline' for Consumer Feedback.
Consult with customers, don't cajole them.
The 4 Abilities Required of Agile Leaders
Being an agile leader refers to remaining flexible, growing from your own mistakes and rising above the wide array of challenges you face.
Does Your Assessment of Your Business's Value Match Up With Reality?
Having a gap between your self-assessment and the actual market value is a common trap in business because it's hard to see the picture when you're trapped inside the frame.
Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows
A look at the tech innovations drivers want and don't want.
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
4 Steps to Building a Great Product-Focused Organization
Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
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