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Customer Loyalty

Sales

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Marketing Strategies

5 Steps to Creating a Killer Marketing Strategy

A good marketing plan needs your committed involvement.
Branding

5 Signs It's Time to Rebrand Your Company

With a rebrand don't change your whole company, but ensure your brand evolves with your company.
Setting prices

Why Slashing Prices Also Cuts Up Your Brand

Slashing prices as a strategy never lasts. Those customers you saw during a discount won't return once prices return to normal.
Customer Relationship Management

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Customer Service

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Customer Service

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Customer Loyalty

A New Paradigm for Building Customer Trust

How do you build trust among your customers? Follow these critical steps.
Customer Engagement

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Customer Loyalty

Chipotle's Loyalty Program Is Broken and Here's Why

Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
CRM

3 Ways Restaurant CRM Is Going to Change Your Next Night Out

Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Customer Loyalty

Dear Uber: Reward Your Loyal Customers

I love the ride-sharing company, but it doesn't seem to love me back. So, don't be like Uber; acknowledge and reward your loyal customers.
Customer Loyalty

5 Ways Small-Business Owners Can Improve Customer Retention

Applying these five tips can help mold your daily business routines as well as build your brand image.