Why You Should Discriminate Amongst Customers, and Be Proud of It
Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
3 Fundamentals of Better Customer Experiences
"Talk to me like I'm a person. . . not in robot code" is one of them.
13 Tricks for Landing Your First Thousand Customers
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
5 Essentials for Building a Subscription Business Customers Won't Quit
Subscription businesses are as old as newspapers and as new as the latest startup drawn by the prospect of recurring revenues.
How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Is a High-Tech Customer Loyalty System Right For You?
Here's what you need to know about starting a loyalty program that keeps customers coming back.
Mikal E. Belicove
4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
How to Prep Your Startup for the Collapse of the Tech Bubble
Remember dot-com stocks? Three ways you can shore up your company ahead of the next big pop.
4 Ways to Boost Customer Advocacy -- Fast
Use awareness and speed to turn social media criticism into a sale.
The 3 Crucial Steps to Master Customer Service
Size doesn't dictate a good customer service strategy -- start now with these tips.
Customer Retention Is No Accident -- How Small Business Can Get It Right
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
25 Tips for Earning Customer Loyalty
Whatever your business, keeping your customers happy is your real job.
Think Small to Win Customer Loyalty
Behave as if losing a single patron will put you out of business.
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