Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
There's one thing you can do that will rally your customers, colleagues and even competitors.
The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
It takes real effort to cultivate a tribe, but Godin, almost uniquely among business thinkers, has been willing to do it and in the process, he's indelibly shaped the next generation of business talent.
Here's what you need to know if you plan on rehabbing an existing business.
Passionate customers are the most critical component of building a brand, but you won't gain followers by sitting on your hands.
Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
"Talk to me like I'm a person. . . not in robot code" is one of them.
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
Subscription businesses are as old as newspapers and as new as the latest startup drawn by the prospect of recurring revenues.
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Here's what you need to know about starting a loyalty program that keeps customers coming back.
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
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© 2016 Entrepreneur Media, Inc.