Customer Loyalty

Why You Should Discriminate Amongst Customers, and Be Proud of It
Customer Experience

Why You Should Discriminate Amongst Customers, and Be Proud of It

Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
Gene Marks
3 Fundamentals of Better Customer Experiences
Customer Experience

3 Fundamentals of Better Customer Experiences

"Talk to me like I'm a person. . . not in robot code" is one of them.
Toby Bottorf
13 Tricks for Landing Your First Thousand Customers
Customer Experience

13 Tricks for Landing Your First Thousand Customers

Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
Jeff Foster
5 Essentials for Building a Subscription Business Customers Won't Quit
Customer Experience

5 Essentials for Building a Subscription Business Customers Won't Quit

Subscription businesses are as old as newspapers and as new as the latest startup drawn by the prospect of recurring revenues.
Tien Tzuo
How to Get Customers to Keep Coming Back
Customer Experience

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Daniel Newman
Is a High-Tech Customer Loyalty System Right For You?
Customer Experience

Is a High-Tech Customer Loyalty System Right For You?

Here's what you need to know about starting a loyalty program that keeps customers coming back.
Mikal E. Belicove
4 Ways to Extend Customer Service Beyond Your 1-800-Number
Customer Experience

4 Ways to Extend Customer Service Beyond Your 1-800-Number

To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
Seth Bailey
5 Ways to Put Your Customers First
Customer Experience

5 Ways to Put Your Customers First

The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
John Joseph
How to Prep Your Startup for the Collapse of the Tech Bubble
Customer Experience

How to Prep Your Startup for the Collapse of the Tech Bubble

Remember dot-com stocks? Three ways you can shore up your company ahead of the next big pop.
Rob Biederman
4 Ways to Boost Customer Advocacy -- Fast
Customer Experience

4 Ways to Boost Customer Advocacy -- Fast

Use awareness and speed to turn social media criticism into a sale.
Jay Baer
The 3 Crucial Steps to Master Customer Service
Customer Experience

The 3 Crucial Steps to Master Customer Service

Size doesn't dictate a good customer service strategy -- start now with these tips.
Matthew Toren
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Experience

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
25 Tips for Earning Customer Loyalty
Customer Experience

25 Tips for Earning Customer Loyalty

Whatever your business, keeping your customers happy is your real job.
John Rampton
Think Small to Win Customer Loyalty
Customer Experience

Think Small to Win Customer Loyalty

Behave as if losing a single patron will put you out of business.
Jason Wesbecher