Customer Loyalty

How 9 Successful Companies Keep Their Customers
Customer Experience

How 9 Successful Companies Keep Their Customers

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.
Joseph Pigato
Customer Experience

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.
Shattering the Myth: All Clients Are Not Good Ones
Customer Experience

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee
3 Ways to Increase Customer Loyalty
Customer Experience

3 Ways to Increase Customer Loyalty

People remain committed to a brand they feel a connection to.
Dave Thompson
Why Customer Support Stories Spread Like Wildfire
Customer Experience

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
Paul Jun
8 Steps to Approaching Customer Service in the Digital World
Customer Experience

8 Steps to Approaching Customer Service in the Digital World

By learning to utilize technology you can enhance your company's customer service like never before.
Drew Hendricks
Customer Experience

5 Ways to Improve Customer Service for Seniors

Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
Seth Bailey
Big Brands Form Mega Customer Loyalty Program
Customer Experience

Big Brands Form Mega Customer Loyalty Program

With participants including Macy's, Rite Aid and more, the coalition could shake up traditional rewards programs in the U.S.
Phil Wahba
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Experience

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
How to Remain Customer First in the Digital Age
Customer Experience

How to Remain Customer First in the Digital Age

By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
Lane Gerson and Ariel Nelson
The 4 Secrets to Achieving Customer Loyalty
Customer Experience

The 4 Secrets to Achieving Customer Loyalty

Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Seth Bailey
5-Star Customer Service Should Hurt a Little
Customer Experience

5-Star Customer Service Should Hurt a Little

Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
Norm Merritt
The 3 Essentials Customers Want Most
Customer Experience

The 3 Essentials Customers Want Most

Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Tor Constantino
3 Ways to Create Customer Experiences That Boost Sales
Customer Experience

3 Ways to Create Customer Experiences That Boost Sales

Consumers make purchasing decisions for reasons far more complex than price. Understanding that psychology is a big marketing advantage.
Brett Relander