Customer Loyalty

5 Easy Ways to Improve Client Retention
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
How to Quadruple Your Referrals
Marketing Bootcamp

How to Quadruple Your Referrals

The typical customer referral program really offers the customer very little inducements to refer anybody.
Shaun Buck
7 Habits of Remarkably Authentic Brands
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Juliet Carnoy
Host a Big Event, and Watch Your Customer Base Grow
Marketing Bootcamp

Host a Big Event, and Watch Your Customer Base Grow

It's not all about online promotion. A fun and savvy customer-appreciation event in real life can still be just as powerful.
Chip R. Bell
You Never, Ever Want to Run Your Business Like Gogo
Customer Feedback

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
7 Tactics That Show You're Getting Customer Service Right
Customer Service

7 Tactics That Show You're Getting Customer Service Right

When it comes down to it, customers really only want a few things if there's a problem with your service or product.
John Boitnott
4 Simple Ways to Boost Your Customer Acquisition Strategy
Customer Acquisition

4 Simple Ways to Boost Your Customer Acquisition Strategy

Acquire customers differently by driving progress toward strategic goals.
Shayla Price
4 Ways Customer Onboarding Is the Secret to Startup Success
Customers

4 Ways Customer Onboarding Is the Secret to Startup Success

Understanding the real value of customer onboarding is key for any business leader.
Aaron Agius
Customer Relationship

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
Why the First Call From a Customer Is the Most Important
Marketing Bootcamp

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
Customer Care Is Your Best Marketing Strategy
Marketing Bootcamp

Customer Care Is Your Best Marketing Strategy

Great marketing brings customers to you. But it won't help you keep them.
Jason Wesbecher
3 Simple Ways Ecommerce Startups Can Gain More Customers
The Grind

3 Simple Ways Ecommerce Startups Can Gain More Customers

Marketing efforts will always take time, especially early on as entrepreneurs figure out what tools and platforms work best for their brand, but these marketing hacks are a great start.
Sarah Haselkorn
How to Easily Measure Customer Satisfaction
Customer Satisfaction

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Gregory Ciotti
10 Ways to Edge Out a Threatening Competitor
Marketing Bootcamp

10 Ways to Edge Out a Threatening Competitor

New competition is always lurking around the corner.
Anna Johansson