5 Easy Ways to Improve Client Retention
Does the phrase 'under-promise and over-deliver' mean anything to you?
How to Quadruple Your Referrals
The typical customer referral program really offers the customer very little inducements to refer anybody.
Customer Relationship Management
7 Habits of Remarkably Authentic Brands
First and foremost, really, really listen to your customers.
Host a Big Event, and Watch Your Customer Base Grow
It's not all about online promotion. A fun and savvy customer-appreciation event in real life can still be just as powerful.
Chip R. Bell
You Never, Ever Want to Run Your Business Like Gogo
Selling people something that surprises them when it works is no way to cultivate customer loyalty.
7 Tactics That Show You're Getting Customer Service Right
When it comes down to it, customers really only want a few things if there's a problem with your service or product.
4 Simple Ways to Boost Your Customer Acquisition Strategy
Acquire customers differently by driving progress toward strategic goals.
4 Ways Customer Onboarding Is the Secret to Startup Success
Understanding the real value of customer onboarding is key for any business leader.
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
Why the First Call From a Customer Is the Most Important
Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
Customer Care Is Your Best Marketing Strategy
Great marketing brings customers to you. But it won't help you keep them.
3 Simple Ways Ecommerce Startups Can Gain More Customers
Marketing efforts will always take time, especially early on as entrepreneurs figure out what tools and platforms work best for their brand, but these marketing hacks are a great start.
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
10 Ways to Edge Out a Threatening Competitor
New competition is always lurking around the corner.
Starting a Business
Reprints & Licensing
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