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Customer Loyalty

Ready for Anything

How to Retain More Customers Without Spending a Dime

Sourcing new customers has to be a daily priority. If you're not selling, you're not in business; all you've got is a hobby.
Branding

4 Strategies That Drive Brand Loyalty

Your organization likely has some brand advocates constantly engaging on social media. So, surprise them.
Customer Relationship

10 Ways to Build Trust and Credibility With Your Customers

Keeping the trust of your existing customers is what will attract new customers.
Customer Loyalty

Why Gratitude Is Your Key To Customer Growth and Retention

For a start, consider signing up with Code Gratitude, which offers discounts to first responders and active and veteran military personnel.
Community building

5 Steps to Creating a Loyalty Building Strategy for Your Business

Building loyalty takes lots of time and patience, but these tips could help streamline the process.
Leadership Accountability

How Accountability Can Be Your Competitive Advantage

During the recent internet outage, one particular company demonstrated that being proactive is a simple but powerful move.
Customer Loyalty

Can Chipotle Ever Win Back Customer Trust?

The once thriving restaurant chain's embrace of food safety as a corporate value is the best route to regaining consumer confidence.
Customer Loyalty

6 Gestures That Wow Customers and Earn Their Loyalty

These tips below will help you wow your customers and keep them coming back for more.
SaaS

5 Ways to Reduce Your SaaS Churn

Your customers are leaving. But why? Why not find out?
Customer Retention

You Don't Succeed by Making it Difficult to Buy From You

The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
Customer Loyalty

4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Entrepreneur Network

The Marketing Lessons I Learned From Pablo Escobar

The notorious drug lord committed some horrible acts, but he also built and ran a business empire.
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.