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Customer Loyalty

Community building

5 Steps to Creating a Loyalty Building Strategy for Your Business

Building loyalty takes lots of time and patience, but these tips could help streamline the process.
Leadership Accountability

How Accountability Can Be Your Competitive Advantage

During the recent internet outage, one particular company demonstrated that being proactive is a simple but powerful move.
Customer Loyalty

Can Chipotle Ever Win Back Customer Trust?

The once thriving restaurant chain's embrace of food safety as a corporate value is the best route to regaining consumer confidence.
Customer Loyalty

6 Gestures That Wow Customers and Earn Their Loyalty

These tips below will help you wow your customers and keep them coming back for more.
SaaS

5 Ways to Reduce Your SaaS Churn

Your customers are leaving. But why? Why not find out?
Customer Retention

You Don't Succeed by Making it Difficult to Buy From You

The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
Customer Loyalty

4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Entrepreneur Network

The Marketing Lessons I Learned From Pablo Escobar

The notorious drug lord committed some horrible acts, but he also built and ran a business empire.
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Customer Service

It's All About the Customer Service

3 Must-do tips to distinguish your business and create customers for life.
Customer Retention

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
Customer Service

How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market

These six companies have found ways to serve their customers well, all while enjoying a high rate of growth.
Predictive Analytics

How to Boost Customer Loyalty Using Analytics and Actionable Insights

Returns data offers companies priceless insights that improve the customer experience.
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.