Customer Loyalty

Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
7 Tips to Help Your Brand Win at Social Media
Customer Relationship Management

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.
Jonathan Long
4 Strategies to Connect With Millennials
Millennials

4 Strategies to Connect With Millennials

As a new generation enters the workforce, employers need new methods of communication. But don't worry. There's nothing to be afraid of.
Jill Schiefelbein
The Science Behind Customer Churn
Customer Engagement

The Science Behind Customer Churn

Customer-loyalty and retention is paramount in the online marketplace. Here's how to get the most out of Big Data and keep your customers coming back.
Luc Burgelman
When Clients Ask for Discounts, Ask Them ... Why?
Sales Strategies

When Clients Ask for Discounts, Ask Them ... Why?

Don't people recognize that businesses (like my own) make their living off this service?
Jurgen Appelo
What Are the Most Authentic Brands in the World?
Make More Happen

What Are the Most Authentic Brands in the World?

A new study lays out what companies need to do to retain customer trust.
Nina Zipkin
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Loyalty

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
As John Oliver Pointed Out, the Yankees Could Use a Little Lesson in Humility -- and Customer Loyalty
Customer Loyalty

As John Oliver Pointed Out, the Yankees Could Use a Little Lesson in Humility -- and Customer Loyalty

Those running the elite -- and very expensive -- Legends Club at Yankee Stadium learned a lesson last week too.
Peter Gasca
How to Turn YouTube Subscribers Into Customers
Entrepreneur Network

How to Turn YouTube Subscribers Into Customers

Evan Carmichael is a master of creating YouTube content. Here, he explains techniques to get the most out of fans of your channel.
Entrepreneur Network
Weighing Design and Function When Building Your App
Apps

Weighing Design and Function When Building Your App

Find out which matters more.
Jana Barrett
'Starbucks Rewards' and the Failure of Today's Loyalty Programs
Loyalty Programs

'Starbucks Rewards' and the Failure of Today's Loyalty Programs

A personalized business approach rewards customers and enhances engagement across the customer base.
Pini Yakuel
2 Secrets to Maximum Referrals
Growth Strategies

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
Shaun Buck
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Make More Happen

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
10 Simple Ways to Improve Customer Retention Rates
Customer Retention

10 Simple Ways to Improve Customer Retention Rates

There should never be a point where you're content enough to stop improving.
Jayson DeMers