10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
2 Key Strategies for Selling Trust Within Your Budding Business
Did you know that people form their first impressions of a business within a tenth of a second?
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
5 Cues on Brand Loyalty You Can Take From Chick-fil-A
This restaurant chain is known for much more than its yummy chicken.
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
What the 'Netflix for Private Aviation' Will Need to Succeed
The founder of Beacon, a flight startup that launches today, explains how he plans to change how we fly private.
Tanya Benedicto Klich
How One Company Won My Loyalty With Only $100
In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
10 Ways Competition Can Improve Your Business
If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Never Stop Wooing Your Customers and They Will Never Leave You
The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer retention is key to a successful business. Learn how.
Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter
A little blue birdie can offer great opportunities to interact with and retain customers.
Meaningful Tactics to Keep Customers Engaged: Your Weekly Tips
Ditch the conventional "buy 10 get 1 free" tactic. Instead, adopt these tested strategies to keep followers engaged and loyal to your brand.
Tanya Benedicto Klich
Starting a Business
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