Customer Loyalty

How One Company Won My Loyalty With Only $100
Customer Experience

How One Company Won My Loyalty With Only $100

In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Peter Gasca
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Experience

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Experience

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
10 Ways Competition Can Improve Your Business
Customer Experience

10 Ways Competition Can Improve Your Business

If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Firas Kittaneh
Customer Experience

Never Stop Wooing Your Customers and They Will Never Leave You

The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
Joseph Pigato
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer Experience

The Top 7 Customer Retention Tips for Today's Data-Driven Marketers

Customer retention is key to a successful business. Learn how.
Jerry Jao
Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter
Customer Experience

Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter

A little blue birdie can offer great opportunities to interact with and retain customers.
Christopher Hann
Meaningful Tactics to Keep Customers Engaged: Your Weekly Tips
Customer Experience

Meaningful Tactics to Keep Customers Engaged: Your Weekly Tips

Ditch the conventional "buy 10 get 1 free" tactic. Instead, adopt these tested strategies to keep followers engaged and loyal to your brand.
Tanya Benedicto Klich
How to Provide Multiple 'Wins' Throughout the Customer Lifecycle
Customer Experience

How to Provide Multiple 'Wins' Throughout the Customer Lifecycle

Pitching, selling, fulfilling: What should you do at each stage?
George Deeb
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Customer Experience

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Philip Krim
The Secret to Connecting With Your Audience
Customer Experience

The Secret to Connecting With Your Audience

There's one thing you can do that will rally your customers, colleagues and even competitors.
Stephen Key
3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences
Customer Experience

3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences

The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
Maggie Patterson
How Famed Entrepreneur Seth Godin Built His Tribe
Customer Experience

How Famed Entrepreneur Seth Godin Built His Tribe

It takes real effort to cultivate a tribe, but Godin, almost uniquely among business thinkers, has been willing to do it and in the process, he's indelibly shaped the next generation of business talent.
Dorie Clark
How to Find, Buy and Turn Around a Fixer-Upper Business
Customer Experience

How to Find, Buy and Turn Around a Fixer-Upper Business

Here's what you need to know if you plan on rehabbing an existing business.
Michelle Goodman