Customer Relationship

News and Articles About Customer Relationship

Want to Keep Your Clients Happy? Listen Closely.
Client Relationship Management

Want to Keep Your Clients Happy? Listen Closely.

You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Business Rockstars
Why Won't My Customer Call Me Back?
Customer Relationship

Why Won't My Customer Call Me Back?

The cruel truth is that nobody is going to be in trouble for forgetting about your proposal.
Phil La Duke
3 Tactics Small Businesses Can Use to Reduce No-Shows
Customer Relationship

3 Tactics Small Businesses Can Use to Reduce No-Shows

Are missed appointments eating into your revenues? The good news is that you can use technology and a little creativity to keep your customers engaged -- and present.
Bob La Loggia
4 Outdated Tactics That Sabotage Your Sales
Sales Strategies

4 Outdated Tactics That Sabotage Your Sales

It seems counterintuitive, but you'll close more deals if you stop pitching. Ask questions, listen and get to know what your prospective client really needs.
Marc Wayshak
Customer Service Is Ground Zero For Success
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Rohan Ayyar
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
10 Ways to Build Trust and Credibility With Your Customers
Customer Relationship

10 Ways to Build Trust and Credibility With Your Customers

Keeping the trust of your existing customers is what will attract new customers.
Felix Tarcomnicu
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
Do You Know What Your Customers Want? Are You Sure?
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
Rapid Prototyping: The Best Route to Happy Customers
Product Development

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Tony Scherba
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
Take It From The Pros

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
Grace Reader
5 Good Reasons to Fire Your Worst Customers
Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Gordon Tredgold
Tailoring Your Sales Pitch to Your Customer's Personality
Sales Strategies

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
Top 10 CRMs Small Business Owners Need to Thrive
Customer Relationship Management

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
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