Customer Relationship

Growing a Business

End the Hassle — How to Say Goodbye to Bad Clients

Don't get caught up with bad clients — think of your top clients as precious gems to be protected.

Starting a Business

Its First Year, This Startup Struggled to Get 75 Clients. Five Years Later, They Have 18,000. Here's How They Did It.

Financial planning startup Facet knew they were targeting a huge untapped market. But getting clients wasn't as easy as they hoped.

Leadership

How Leaders Can Strengthen Relationships with Their Customers and Stay Relevant

Customer relationships matter. Here's how we keep them strong even through uncertainty.

Growing a Business

How to Build Strong Customer Relationships in the Digital Age

Storytelling, personalization, social media engagement and measurement are all vital for success in the digital age.

Leadership

Why Good Leaders Do Not Have Efficient Relationships

It is critical that everyone on your team feels valued, and this is never achieved through efficiency.

Growing a Business

Khloé Kardashian and Emma Grede Drove $200 Million In Annual Sales With Size-Inclusive Fashion Brand, Good American, by Connecting Deeply With Their Clientele

From the beginning, Good American wanted to reach a customer that other designers overlooked. That hasn't come without its challenges.

Thought Leaders

4 Ways to Become a Listening Leader Through Authentic Customer Relationships

With so many products in the marketplace, the key to success in an ever-changing digital and competitive landscape is to understand the hearts and minds of your customer

Growing a Business

Want to Succeed as an Entrepreneur? Discover the Key to Building Long-Lasting Connections

Business growth is facilitated by relationships between entrepreneurs, which are at the heart of networking. As an entrepreneur, you can maximize the benefits of networking by following these tips.

Growing a Business

Revolutionize Your Market Research: How to Use Real-Time Feedback with This Focus Group Style

Focus groups are an excellent means of data collection for business analysis. Here's a guide on how to level them up and get quicker results.

Growing a Business

7 Surefire Ways to Turn Your Low Customer Retention Rates Around

Customer loyalty is key to building a thriving business.

Business Solutions

What Bill Gates and Steve Jobs Taught Me About Getting to Know Your Customers

Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.

Growing a Business

You Can't Have a Thriving Business Without Happy Customers. Here's How to Keep Them in Your Corner.

Customer experience is more than just a corporate buzzword. Use these tips and tricks to make sure you're treating your customers right.

Growing a Business

4 Reasons Sustainability Will Benefit Your Business and Satisfy The Growing Trend of Green-Hungry Customers

Should you make corporate sustainability a goal for your company? Absolutely -- and you can't afford to wait for your competitors to get a green jumpstart.

Growing a Business

Are Your Customer Relationship Management Techniques Up to Par? Ask Yourself These 3 Questions

Strong customer relationships are the crux of just about every business out there. Use these questions to see if you're truly connecting with your customers.

Leadership

Why Building Customer Trust Is Even More Important During Economic Hardship

Although the consumer trust barometer is not looking good for companies at the moment, you can use this as an opportunity to make lasting relationships with them. Here's how.