10 Ways to Build Trust and Credibility With Your Customers
8 min read
How to Calculate the Lifetime Value of a Customer
Why Small Businesses Should Be Utilizing Customer-Loyalty Programs
Jed Williams and John Swanciger
3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs
News and Articles About Customer Relationship
Listen to Your Customers, Stay Focused, Profit
Conversations with customers provide insights into how well you are doing and plot where you're going.
Do You Know What Your Customers Want? Are You Sure?
Your world revolves around your customers, not the other way around. Treat them like it.
Rapid Prototyping: The Best Route to Happy Customers
Transform product development from a guessing game into great market research: 4 ways how.
Make More Happen
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
5 Good Reasons to Fire Your Worst Customers
Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Tailoring Your Sales Pitch to Your Customer's Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
Customer Relationship Management
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
The Many Unheralded Perils of Automating Your Customer Service
You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers.
Make More Happen
A New Paradigm for Building Customer Trust
How do you build trust among your customers? Follow these critical steps.
4 Very Different Types of Relationships That Must Be Healthy for You to Succeed
Career and the rest of our lives are intertwined. An unhealthy relationship in either makes it hard to be successful and happy in both.
Do You Recognize the 8 Early Warning Signs of a Failed Startup?
If you don't know your customers and you're not 'executing,' you're in trouble.
Attract Investors Using a Subscription Model
Would switching to a subscription model work for you? If yes, jump at the chance and do it right.
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
5 Customer Acquisition Mistakes You Can't Afford to Make
From following the crowd to worrying about ROI, here are errors entrepreneurs make when it comes to acquiring customers.
Starting a Business
Reprints & Licensing
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