Customer Relationship

News and Articles About Customer Relationship

4 Outdated Tactics That Sabotage Your Sales
Sales Strategies

4 Outdated Tactics That Sabotage Your Sales

It seems counterintuitive, but you'll close more deals if you stop pitching. Ask questions, listen and get to know what your prospective client really needs.
Marc Wayshak
Customer Service Is Ground Zero For Success
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Rohan Ayyar
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
10 Ways to Build Trust and Credibility With Your Customers
Customer Relationship

10 Ways to Build Trust and Credibility With Your Customers

Keeping the trust of your existing customers is what will attract new customers.
Felix Tarcomnicu
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
Do You Know What Your Customers Want? Are You Sure?
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
Rapid Prototyping: The Best Route to Happy Customers
Product Development

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Tony Scherba
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
Make More Happen

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
Grace Reader
5 Good Reasons to Fire Your Worst Customers
Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Gordon Tredgold
Tailoring Your Sales Pitch to Your Customer's Personality
Sales Strategies

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
Top 10 CRMs Small Business Owners Need to Thrive
Customer Relationship Management

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
The Many Unheralded Perils of Automating Your Customer Service
Marketing Automation

The Many Unheralded Perils of Automating Your Customer Service

You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers.
David Leonhardt
A New Paradigm for Building Customer Trust
Customer Loyalty

A New Paradigm for Building Customer Trust

How do you build trust among your customers? Follow these critical steps.
Jeremy Gin
4 Very Different Types of Relationships That Must Be Healthy for You to Succeed
Relationships

4 Very Different Types of Relationships That Must Be Healthy for You to Succeed

Career and the rest of our lives are intertwined. An unhealthy relationship in either makes it hard to be successful and happy in both.
Kimanzi Constable