How to Pick a Customer Relationship Management Tool That Fits Your Business
CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.
Mikal E. Belicove
How to Repel the Wrong Customers -- and Attract the Right Ones
You don't want everyone to like you, just the right ones.
Weekly Tips Roundup
3 Ways to Build Connections and Community: Weekly Tips
For bonds that last, build relationships.
Tanya Benedicto Klich
Why You Should Drop the Client Who Demands You Drop Your Fee
Discounting your services undermines your brand and your bargaining position with all future clients.
9 Things You Need to Know to Give Millennials Great Customer Service
Millennials hate talking on the phone but want a relationship with the companies they buy from. There's a lot to know about them.
How to Talk to Your Very First Customers
Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
Belle Beth Cooper
Never Stop Wooing Your Customers and They Will Never Leave You
The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
Is 'Ransomware' Terrorizing Your Site Visitors?
You need to understand how the new threat targeting businesses works, and what to do about it.
How to Be a Good Customer
Always remember that when you reach out to customer support, there's a human being on the other end.
Ready To Launch
Running a Child-Care Business? How to Build a Great Relationship With Parents.
The relationships you develop with the parents of the children in your care are unlike any other customer relationship.
The Staff of Entrepreneur Media, Inc.
6 Tips on Getting Customer Feedback and Making It Actionable
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences
The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
6 Toxic People Who Are Hurting Your Success
You know who they are -- the chronic complainer, the "gimme me" more type. But did you know that one of these toxic people may be you?
The Art of Making Customers Happy on Social Media
If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.
Starting a Business
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