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Customer Relationship

Customer Relationship

Marketing Growth Hacks for the 'Fake News' Era

To be trusted, engage with your audience. And let your consumers do the talking.
Music Industry

Small Is the New Big, Both in the Music Business and Your Business

Love country music? This country musician likes to call his fans "customers," and he treats them accordingly.
Growth Strategies

6 Ways to Handle Rapid Growth

If you are not properly prepared for the big changes, things can easily spiral out of control and turn your dreams into nightmares.
Client Relationship Management

Want to Keep Your Clients Happy? Listen Closely.

You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Customer Relationship

Why Won't My Customer Call Me Back?

The cruel truth is that nobody is going to be in trouble for forgetting about your proposal.
Customer Relationship

3 Tactics Small Businesses Can Use to Reduce No-Shows

Are missed appointments eating into your revenues? The good news is that you can use technology and a little creativity to keep your customers engaged -- and present.
Ready for Anything

4 Outdated Tactics That Sabotage Your Sales

It seems counterintuitive, but you'll close more deals if you stop pitching. Ask questions, listen and get to know what your prospective client really needs.
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Relationship

10 Ways to Build Trust and Credibility With Your Customers

Keeping the trust of your existing customers is what will attract new customers.
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Product Development

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Challenges

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.