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Customer Relationship Management

What Really Drives Sales Growth and Repeat Business?
Trust

What Really Drives Sales Growth and Repeat Business?

Hint: It's neither your prospects' ability to buy nor how great your product or service is.
Shaun Buck | 6 min read
6 Tips on How to Work with High-Profile Clients
Client Relationship Management

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients.
James Harris | 5 min read
Lessons Retail Stores Can Learn From Successful Ecommerce Sites
Customer Relationship Management

Lessons Retail Stores Can Learn From Successful Ecommerce Sites

Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.
Syed Balkhi | 4 min read
What Business Are You Really In?
Customer Relationship Management

What Business Are You Really In?

If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?
Shaun Buck | 4 min read
Your Business Rises and Falls on Customer Experience
Customer Service

Your Business Rises and Falls on Customer Experience

Focus on the customer, not your own needs.
Shaun Buck | 6 min read
Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption
Customer Relationship Management

Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption

A new crop of ecommerce startups has redefined personalization.
Ben Lewis | 7 min read
7 Data Sources You Should Absolutely Be Plugging into Your CRM
Customer Relationship Management

7 Data Sources You Should Absolutely Be Plugging into Your CRM

Your CRM is your secret weapon, if you're filling it with the right data.
Angela Ruth | 5 min read
5 Ways You're Wasting Your Customer's Time on the Phone
Sales

5 Ways You're Wasting Your Customer's Time on the Phone

Every hassle a person has when they call for help poisons how they feel about your company.
Grant Cardone | 6 min read
6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Mike Kappel | 4 min read
3 Pillars of Client Retention Every Brand Needs to Implement
Customer Retention

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
Brett Hyman | 6 min read
4 Essentials for Building a Well Mannered Customer-Service Chatbot
Chatbots

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.
Clement Tussiot | 6 min read
7 Amazing Ways to Build Long-Term Relationships With Your Customers
Customer Relationship Management

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Serenity Gibbons | 5 min read
Your Customer Service Team Should Be in Every Strategy Meeting
Customer Service

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
Jaspar Weir | 5 min read
Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think
Growth Strategies

Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think

Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?
John Holland | 5 min read
Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists
Customer Relationship Management

Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
David Braun | 7 min read