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Customer Relationship Management

Sales

5 Ways You're Wasting Your Customer's Time on the Phone

Every hassle a person has when they call for help poisons how they feel about your company.
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Customer Retention

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
Chatbots

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.
Customer Relationship Management

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Customer Service

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
Growth Strategies

Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think

Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?
Customer Relationship Management

Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
Customer Retention

Getting New Customers Is Hard!

No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.
Conflict Management

If You're Going to Fight, Fight Early.

Facing conflict head on, asserting yourself and getting on the same page is critical to success.
Customer Relationship Management

4 Ways You're Misusing Your CRM Data

Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.
Subscription Businesses

Trend Alert: Apparel Subscriptions Are Here to Stay

Guided choice takes the guesswork out of decision-making and instills a sense of belonging. How? Try these tips on for size.
Online Reviews

3 Tips for Dealing With Negative Reviews Like a True Entrepreneur

It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.