Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients
Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Jacqueline Whitmore
7 Ways to Keep Your Customers Begging for More
Customer Experience

7 Ways to Keep Your Customers Begging for More

Treat every customer like your best friend, rather than another burden.
Martin Zwilling
The Key to a Happy, Healthy Relationship With Your Customers
Make More Happen

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
David Royce
3 Ways to Supercharge Your Content-Marketing Strategy
Marketing Bootcamp

3 Ways to Supercharge Your Content-Marketing Strategy

Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.
Dan Blacharski
Listening to Feedback Is How You Fight Customer Attrition
Customer Experience

Listening to Feedback Is How You Fight Customer Attrition

Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Chris Campbell
Using Online Reviews to Win New Customers
Online Reviews

Using Online Reviews to Win New Customers

Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.
Heather Ripley
7 Tips to Help Your Brand Win at Social Media
Marketing Bootcamp

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.
Jonathan Long
4 Simple-But-Overlooked Ways to Stand Out From Your Competition
Make More Happen

4 Simple-But-Overlooked Ways to Stand Out From Your Competition

The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.
Kimanzi Constable
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Marketing Bootcamp

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Kim Lachance Shandrow
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Experience

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
5 Ways to Grow the Value of Each of Your Customers
Customer Experience

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.
Dan S. Kennedy
Be Sure the Busy-ness of Your Business Is Beneficial
Entrepreneur Network

Be Sure the Busy-ness of Your Business Is Beneficial

Marketing expert Ben Angel tells you how to increase productivity using these six tips.
Entrepreneur Network
2 Secrets to Maximum Referrals
Customer Experience

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
Shaun Buck
How I Lost a Million Dollars Without Knowing It Was Happening
Marketing Bootcamp

How I Lost a Million Dollars Without Knowing It Was Happening

When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.
Shaun Buck