Customer Relationship Management - Page: 2

The Journey to Negative Churn: How You Can Get There by Going the Extra Mile

While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.

Steve Fenlon

How CRMs Can Spark (or Continue) Fast Growth

Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.

Rashan Dixon

3 Essentials for Building a Loyal Customer Base

Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.

Rashan Dixon

Scale Your Startup With These 4 Technologies

Smart apps and machine learning can streamline crucial processes to efficiently grow your output.

If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong

It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.

Joshua March

A Customer Data Platform Picks Up Where CRM Leaves Off

At last, there is a way to pull all the data together for deep, actionable, behavioral insights..

Karl Wirth

CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.

The problem with CRM systems is that they aren't built on methodology. They're just a system of record.

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.

Javier Brugues

Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions

You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?

Gayle Teskey

The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur

That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.

Shakir Akorede