Customer Relationship Management
Trust
Hint: It's neither your prospects' ability to buy nor how great your product or service is.
Customer Relationship Management
Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.
Customer Relationship Management
If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?
Sales
Every hassle a person has when they call for help poisons how they feel about your company.
Customer Engagement
The best way to get more customers is to be introduced by your current customers.
Customer Retention
Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
Chatbots
If your chatbot is aggravating customers, human error is to blame.
Customer Service
Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
Growth Strategies
Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?