Customer Relationship Management - Page: 2
The Journey to Negative Churn: How You Can Get There by Going the Extra Mile
While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.
How CRMs Can Spark (or Continue) Fast Growth
Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.
3 Essentials for Building a Loyal Customer Base
Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
You Must Lead With Empathy to Achieve These 5 Crucial Leadership Goals
Employees, customers and investors have their own needs
Scale Your Startup With These 4 Technologies
Smart apps and machine learning can streamline crucial processes to efficiently grow your output.
To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools
Customer relationship data is what it's all about. These types of tools can help.
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
A Customer Data Platform Picks Up Where CRM Leaves Off
At last, there is a way to pull all the data together for deep, actionable, behavioral insights..
CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.
The problem with CRM systems is that they aren't built on methodology. They're just a system of record.
Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too
Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions
You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?
The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur
That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.
