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Customer Relationship Management

Customer Relationship Management

Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
Customer Retention

Getting New Customers Is Hard!

No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.
Conflict Management

If You're Going to Fight, Fight Early.

Facing conflict head on, asserting yourself and getting on the same page is critical to success.
Customer Relationship Management

4 Ways You're Misusing Your CRM Data

Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.
Subscription Businesses

Trend Alert: Apparel Subscriptions Are Here to Stay

Guided choice takes the guesswork out of decision-making and instills a sense of belonging. How? Try these tips on for size.
Online Reviews

3 Tips for Dealing With Negative Reviews Like a True Entrepreneur

It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.
Sales

5 Selling Principles Learned From Dr. Seuss

Sam I Am had an unattractive product but sold it and made customer happy in the process.
Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Big Data

10 Tools Helping Companies Manage Big Marketing Data

Big data has become central to developing the best marketing strategy.
Business Growth

How to Satisfy Your Customers When Your Product Is Delayed

Sarah Ribner of PiperWai sold out of product within five minutes of airing on 'Shark Tank'; learn how she handled production bumps as her business grew.
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.