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Customer Relationship Management

Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Customer Relationship Management

Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Data Analysis

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportu...
Customer Loyalty

3 Steps to Retaining Existing Customers

Everyone wants to add customers, but don't forget about the ones you already have.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Acquisitions

How to Deal When a Tech Giant Tries to Take Over Your Sandbox

In this age of looming tech giants and super brands, your young-gun startup may seem an appealing morsel. Here's how to resist the giants and still keep your investors happy.
Customer Engagement

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.
Ecommerce

Troubleshooting Your Ecommerce Store: What to Do When No One's Buying

When sales slow down, here are five areas of your business to check first.
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Customer Retention

10 Customer Retention Strategies That Supercharge Your Marketing

The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.