Customer Relationship Management

Sales

5 Selling Principles Learned From Dr. Seuss

Sam I Am had an unattractive product but sold it and made customer happy in the process.
Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Big Data

10 Tools Helping Companies Manage Big Marketing Data

Big data has become central to developing the best marketing strategy.
Business Growth

How to Satisfy Your Customers When Your Product Is Delayed

Sarah Ribner of PiperWai sold out of product within five minutes of airing on 'Shark Tank'; learn how she handled production bumps as her business grew.
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Customer Relationship Management

Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Data Analysis

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportunities to upsell and cross-sell them.
Customer Loyalty

3 Steps to Retaining Existing Customers

Everyone wants to add customers, but don't forget about the ones you already have.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
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