Customer Relationship Management

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Growing a Business

Top B2C Habits That Your Business Must Follow in 2020

A careful evaluation of your customer strategy can help you identify your weak points and chart a path to boosting customer retention.

Marketing

Meet the CRM That's Helping More Small Businesses Scale

As more businesses goes mobile, amoCRM gives you tools to communicate more efficiently.

Business News

Daylite Might be the Best Small Business CRM You Need to Know About

It's a CRM for Mac that helps small-business teams thrive.

Growing a Business

4 Reasons Why Social Proof Is Essential to Building Your Brand

From establishing credibility to creating consumer trust, demonstrating every interaction matters.

Growing a Business

Learn How to Better Grow Your Business By Becoming Salesforce-Certified

This 3-course bundle will prepare you to ace three top Salesforce certification exams.

Growth Strategies

Lessons from Relationships and Marriage in Developing a Customer Experience Strategy

What is the strategy that brands can look at to offer a superior experience? A key approach is the omnichannel one

Growth Strategies

Instructions in Customer Centricity from Jet Airways

Recognize That There is No Such Thing as "My Typical Customer", averages can be deceptive

Growing a Business

This Entrepreneur Doubled Her Revenue in 2018. She Swears by This Strategy.

Do a deep dive to figure out where your business and new clients really come from.

Marketing

This Platform Streamlines Your Customer Management

Show your customers how much you care with HelpCrunch Customer Platform.

Branding

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.

Marketing

The Human Element: Integrating Technology And Data Into Your Customer Service Model

Yes, having an AI-powered model for shopping recommendations in e-commerce is great. But, CRM is much more than just tech. With surveys and chat-bots such a cliche, here's what sets Sprii apart.

Growing a Business

Don't Upgrade Your Enterprise CRM Until You've Reached These Milestones

Before you pull the trigger on upgrading your customer relationship management software, make sure you're investing in a system that will work for the business you run today.

Growing a Business

The Journey to Negative Churn: How You Can Get There by Going the Extra Mile

While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.

Marketing

CRM: Going Digital To Improve Customer Satisfaction

CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships