Customer Relationship Management

4 Ways Entrepreneurs Are Getting Customer Relationship Management All Wrong
Customer Relationship Management

4 Ways Entrepreneurs Are Getting Customer Relationship Management All Wrong

The focus shouldn't be on improving CRM technology. It should be on revolutionizing the sales force's ability to use the data it provides.
Jason Jordan
Why the First Call From a Customer Is the Most Important
Marketing Bootcamp

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
How to Pick a Customer Relationship Management Tool That Fits Your Business
Marketing Bootcamp

How to Pick a Customer Relationship Management Tool That Fits Your Business

CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.
Mikal E. Belicove
5 Reasons Business Owners Dread the Holidays
Holidays

5 Reasons Business Owners Dread the Holidays

Nobody works or does business but everybody wants their bonus and a really nice party.
Gene Marks
These 7 Tools Run Our 7-Figure Business
Ecommerce

These 7 Tools Run Our 7-Figure Business

Here are the newest bells and whistles to boost your ecommerce numbers and customer support.
Adam Callinan
4 Reasons You Should Gather Employee Feedback to Boost Your Marketing
Employee Engagement

4 Reasons You Should Gather Employee Feedback to Boost Your Marketing

Who knows best what's going on with your products or service? Hint: the people who work for you.
Sam Bahreini
How to Clean Up Customer Data and Revive Your Company
Data Analysis

How to Clean Up Customer Data and Revive Your Company

A three-hour database training session could transform your marketing team and boost your bottom line.
Andrew Cohen
The Importance of Product, Process and People
Business Strategy

The Importance of Product, Process and People

Stay focused on the big three and stay successful.
David Ciccarelli
The Year Netflix Almost Died
Subscription Businesses

The Year Netflix Almost Died

By listening to its customers, Netflix has bounced back from a disastrous business move in 2011.
Tien Tzuo
Eliminate Inefficiencies in Your Sales Process So Your People Can Focus on the Sell
Sales

Eliminate Inefficiencies in Your Sales Process So Your People Can Focus on the Sell

The time reps waste locating, updating and delivering sales content is typically regarded as a necessary evil, when in reality it could be costing your company opportunities and revenue.
Doug Winter
Networking

The Real Meaning of 18 Polite Terms Related to Sucking Up

Eskimos have dozens of words to describe snow. Business people have an equally vast vocabulary of euphemisms for meeting strangers in hopes of making some money.
Josh Mait
How to Deal With Unreasonably Picky Clients
Client Relationship Management

How to Deal With Unreasonably Picky Clients

The customer is always right, and some customers are right for somebody else.
John Boitnott
6 Types of Clients You're Better Off Without
Client Relationships

6 Types of Clients You're Better Off Without

Not every customer is always right. A few never are.
Jacqueline Whitmore
Innovative Trends for Upping Mobile-Customer Engagement
Marketing Bootcamp

Innovative Trends for Upping Mobile-Customer Engagement

Mobile devices open the possibility of marketing to customers when and where they are likeliest to buy, but only if you can win their attention.
Brett Relander