Customer Relationship Management

Be Sure the Busy-ness of Your Business Is Beneficial
Make More Happen

Be Sure the Busy-ness of Your Business Is Beneficial

Marketing expert Ben Angel tells you how to increase productivity using these six tips.
Entrepreneur Network
2 Secrets to Maximum Referrals
Growth Strategies

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
Shaun Buck
How I Lost a Million Dollars Without Knowing It Was Happening
Customer Relationship Management

How I Lost a Million Dollars Without Knowing It Was Happening

When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.
Shaun Buck
3 Ways to Raise Your Referral Rate
Growth Strategies

3 Ways to Raise Your Referral Rate

Put these marketing tools to work for you so your customers will refer you to their friends and family.
Dan S. Kennedy
Why Cultivating Relationships -- Not Sales -- Will Increase Your Profits
Growth Strategies

Why Cultivating Relationships -- Not Sales -- Will Increase Your Profits

By focusing on relationship-building, you're showing customers that they are much more valuable than the money they give when buying your products.
Dan S. Kennedy
5 Easy Ways to Improve Client Retention
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
The 3-Step Customer Retention Formula
Growth Strategies

The 3-Step Customer Retention Formula

When you share these three qualities with your customers, you're finding the glue that makes them stick around.
Shaun Buck
7 Habits of Remarkably Authentic Brands
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Juliet Carnoy
These 4 CRM Tools Will Make the Management Part Effortless
Customer Relationship Management

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
Jeff Boss
4 Ways Entrepreneurs Are Getting Customer Relationship Management All Wrong
Customer Relationship Management

4 Ways Entrepreneurs Are Getting Customer Relationship Management All Wrong

The focus shouldn't be on improving CRM technology. It should be on revolutionizing the sales force's ability to use the data it provides.
Jason Jordan
Why the First Call From a Customer Is the Most Important
Customer Loyalty

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
How to Pick a Customer Relationship Management Tool That Fits Your Business
Ask a Geek

How to Pick a Customer Relationship Management Tool That Fits Your Business

CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.
Mikal E. Belicove
5 Reasons Business Owners Dread the Holidays
Holidays

5 Reasons Business Owners Dread the Holidays

Nobody works or does business but everybody wants their bonus and a really nice party.
Gene Marks
These 7 Tools Run Our 7-Figure Business
Ecommerce

These 7 Tools Run Our 7-Figure Business

Here are the newest bells and whistles to boost your ecommerce numbers and customer support.
Adam Callinan