Customer Relationship Management

Latest: Page 8

Marketing

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.

Growing a Business

How to Deal When a Tech Giant Tries to Take Over Your Sandbox

In this age of looming tech giants and super brands, your young-gun startup may seem an appealing morsel. Here's how to resist the giants and still keep your investors happy.

Marketing

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.

Growing a Business

Troubleshooting Your Ecommerce Store: What to Do When No One's Buying

When sales slow down, here are five areas of your business to check first.

Marketing

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.

Technology

#4 Ways CRM Technology Help Firms Stay Informed Across The Board

CRM solution tracks every interaction between a customer and the company, from the 'CEO' to the 'Customer Service Manager'; it offers greater control over the business processes alongside also offers a more consistent customer experience

Growing a Business

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.

Marketing

10 Customer Retention Strategies That Supercharge Your Marketing

The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.

Growing a Business

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.

Marketing

The Customer Isn't Always Right and You Need to Challenge Them

Organizations with a culture of agreement are fundamentally set up for failure.

Productivity

6 Instances When Nicely Saying 'No' Benefits Your Business

You can't be available for big opportunities if you say 'yes' to every little thing.

Growing a Business

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.

Growing a Business

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.

Growth Strategies

Digital CRM Solutions For Real Estate Entrepreneurs

CRM are being opted to tap into customer demands, insights and future trends.