Customer Relationship Management: Page 8

Leadership

The Smart Techie

Smartron happens to be an Indian company with an aim to build a global brand.

Marketing

Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.

Marketing

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.

Data & Recovery

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportunities to upsell and cross-sell them.

Growing a Business

3 Steps to Retaining Existing Customers

Everyone wants to add customers, but don't forget about the ones you already have.

Thought Leaders

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.

Marketing

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.

Growing a Business

How to Deal When a Tech Giant Tries to Take Over Your Sandbox

In this age of looming tech giants and super brands, your young-gun startup may seem an appealing morsel. Here's how to resist the giants and still keep your investors happy.

Marketing

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.

Growing a Business

Troubleshooting Your Ecommerce Store: What to Do When No One's Buying

When sales slow down, here are five areas of your business to check first.

Marketing

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.

Technology

#4 Ways CRM Technology Help Firms Stay Informed Across The Board

CRM solution tracks every interaction between a customer and the company, from the 'CEO' to the 'Customer Service Manager'; it offers greater control over the business processes alongside also offers a more consistent customer experience

Growing a Business

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.

Marketing

10 Customer Retention Strategies That Supercharge Your Marketing

The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.

Growing a Business

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.