Customer Relationship Management
News and Articles About Customer Relationship Management
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
From productivity apps to social selling, it all comes down to giving your sales team the leading edge.
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
If you simply demand pay, you will have won the battle and lost the war.
The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
Communication, commitment and competence will win over your customers and employees.
Treat every customer like your best friend, rather than another burden.
Make More Happen
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.
Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.
Don't overwhelm your customers with posts, and respond ASAP to complaints.