Customer Relationship Management
Emotional Intelligence
You Must Lead With Empathy to Achieve These 5 Crucial Leadership Goals
Employees, customers and investors have their own needs
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Customer Relationship Management
CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.
The problem with CRM systems is that they aren't built on methodology. They're just a system of record.
Customer Experience
Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too
Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Customer Loyalty
Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions
You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?
Be Your Own Boss
The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur
That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.
Customer Relationship Management
4 CRM Hacks Every Entrepreneur Should Be Using
These hacks will help any entrepreneur improve customer service.
Philanthropy
How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts
Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
Customer Relationship Management
Your Customers Have Trust Issues. Here's How to Reassure Them.
In this era of 'fake news,' show customers who you really are: Stay true to yourself. Get personal. Expose your vulnerabilities.
Customer Relationship Management
You'll Find the Best Leads in That CRM Software Nobody Is Really Using
Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.
Customer Engagement
5 Tips for Quickly Reducing Customer Churn
To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.
Trust
What Really Drives Sales Growth and Repeat Business?
Hint: It's neither your prospects' ability to buy nor how great your product or service is.
