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Customer Relationship Management

The Journey to Negative Churn: How You Can Get There by Going the Extra Mile
churn

The Journey to Negative Churn: How You Can Get There by Going the Extra Mile

While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.
Steve Fenlon | 7 min read
How CRMs Can Spark (or Continue) Fast Growth

How CRMs Can Spark (or Continue) Fast Growth

Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.
Rashan Dixon | 5 min read
3 Essentials for Building a Loyal Customer Base

3 Essentials for Building a Loyal Customer Base

Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
Rashan Dixon | 5 min read
You Must Lead With Empathy to Achieve These 5 Crucial Leadership Goals

You Must Lead With Empathy to Achieve These 5 Crucial Leadership Goals

Employees, customers and investors have their own needs
John Boitnott | 5 min read
Scale Your Startup With These 4 Technologies

Scale Your Startup With These 4 Technologies

Smart apps and machine learning can streamline crucial processes to efficiently grow your output.
Rahul Varshneya | 4 min read

More From This Topic

To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools
Customer Relationship Management

To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools

Customer relationship data is what it's all about. These types of tools can help.
Asha Saxena | 7 min read
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
Customer Service

If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong

It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
Joshua March | 7 min read
A Customer Data Platform Picks Up Where CRM Leaves Off
Big Data

A Customer Data Platform Picks Up Where CRM Leaves Off

At last, there is a way to pull all the data together for deep, actionable, behavioral insights..
Karl Wirth | 7 min read
CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.
Customer Relationship Management

CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.

The problem with CRM systems is that they aren't built on methodology. They're just a system of record.
Byron Matthews | 5 min read
Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too
Customer Experience

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Javier Brugues | 8 min read
Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions
Customer Loyalty

Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions

You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?
Gayle Teskey | 7 min read
The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur
Be Your Own Boss

The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur

That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.
Shakir Akorede | 4 min read
4 CRM Hacks Every Entrepreneur Should Be Using
Customer Relationship Management

4 CRM Hacks Every Entrepreneur Should Be Using

These hacks will help any entrepreneur improve customer service.
Jonathan Herrick | 6 min read
How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts
Philanthropy

How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts

Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
Carol Roth | 5 min read
Your Customers Have Trust Issues. Here's How to Reassure Them.
Customer Relationship Management

Your Customers Have Trust Issues. Here's How to Reassure Them.

In this era of 'fake news,' show customers who you really are: Stay true to yourself. Get personal. Expose your vulnerabilities.
Dustin White | 6 min read