Customer Relationship Management
News and Articles About Customer Relationship Management
Organizations with a culture of agreement are fundamentally set up for failure.
When both sides don't take ownership for the mutual benefit of the relationship, it's time to reevaluate it.
The key to a successful marketing campaign is simple: Follow up.
You can't be available for big opportunities if you say 'yes' to every little thing.
They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
When you treat your customer as your friend, you know what they need even if they don't ask.
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
From productivity apps to social selling, it all comes down to giving your sales team the leading edge.
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
If you simply demand pay, you will have won the battle and lost the war.
The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.