Customer Relationship Management

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Thought Leaders

5 Selling Principles Learned From Dr. Seuss

Sam I Am had an unattractive product but sold it and made customer happy in the process.

Business Process

6 Effective Strategies to Build Resilience and Resist Global Market Shocks

With these effective strategies, learn how to protect your small business during global market shocks. Discover the latest statistics and best practices for weathering economic downturns.

Growing a Business

Use These 5 Hacks to Instantly Build Rapport With Your Clients

While building a solid relationship is a long-term game, there are a few simple but highly effective hacks to quickly get you started on that journey.

Business Culture

5 Proven Tools for Developing Strong Relationships as an Entrepreneur

For entrepreneurs, powerful social skills are simply essential.

Growing a Business

How to Make the Most of Your Public Relations

By combining PR with branding, content creation, advertising campaigns and social media outreach, companies can generate marketing results and boost their business growth.

Growing a Business

You Can't Have a Thriving Business Without Happy Customers. Here's How to Keep Them in Your Corner.

Customer experience is more than just a corporate buzzword. Use these tips and tricks to make sure you're treating your customers right.

Growing a Business

Use These Two Tactics to Make Your Customer Experience Stand Out in 2023

With the start of a new year, SMBs continue to look for ways to stand out over the competition in 2023- — and these two practices can do just that.

Marketing

Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.

Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.

Leadership

3 Strategies to Respond to the Changes in the B2B Buying Journey

You still have to resolve pain points to maintain ever-evolving customer relationships.

Growing a Business

Here Are 5 Trends to Watch Out For in Sales and Marketing in 2023

Harnessing these tactics to better leverage customer data and create a greater sense of relevancy with consumers will be the key to a competitive edge.

Growing a Business

Are Your Customer Relationship Management Techniques Up to Par? Ask Yourself These 3 Questions

Strong customer relationships are the crux of just about every business out there. Use these questions to see if you're truly connecting with your customers.

Leadership

Why Building Customer Trust Is Even More Important During Economic Hardship

Although the consumer trust barometer is not looking good for companies at the moment, you can use this as an opportunity to make lasting relationships with them. Here's how.

Growing a Business

The 3 Skills You Need to Build Better Customer Relationships

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships.

Leadership

4 Easy Ways to Turn Negative Customer Interactions Into Positive Experiences

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.

Marketing

How to Create Authentic Relationships and Build Customer Trust

Relationship marketing is a valuable strategy to foster greater brand loyalty and increase customer retention. Here are some tips to get you started.