Customer Relationship Management
Customer Service
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
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Be Your Own Boss
The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur
That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.
Customer Relationship Management
4 CRM Hacks Every Entrepreneur Should Be Using
These hacks will help any entrepreneur improve customer service.
Philanthropy
How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts
Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
Customer Relationship Management
Your Customers Have Trust Issues. Here's How to Reassure Them.
In this era of 'fake news,' show customers who you really are: Stay true to yourself. Get personal. Expose your vulnerabilities.
Ready for Anything
You'll Find the Best Leads in That CRM Software Nobody Is Really Using
Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.
Customer Engagement
5 Tips for Quickly Reducing Customer Churn
To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.
Ready for Anything
What Really Drives Sales Growth and Repeat Business?
Hint: It's neither your prospects' ability to buy nor how great your product or service is.
Client Relationship Management
6 Tips on How to Work with High-Profile Clients
Preparation is the key to success when working with high-profile clients.
Customer Relationship Management
Lessons Retail Stores Can Learn From Successful Ecommerce Sites
Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.
Customer Relationship Management
What Business Are You Really In?
If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?
