Customer Relationship Management

3 Strategies to Respond to the Changes in the B2B Buying Journey

You still have to resolve pain points to maintain ever-evolving customer relationships.

Scott Webb

Here Are 5 Trends to Watch Out For in Sales and Marketing in 2023

Harnessing these tactics to better leverage customer data and create a greater sense of relevancy with consumers will be the key to a competitive edge.

Margaret Wise

Are Your Customer Relationship Management Techniques Up to Par? Ask Yourself These 3 Questions

Strong customer relationships are the crux of just about every business out there. Use these questions to see if you're truly connecting with your customers.

Chip House

Why Building Customer Trust Is Even More Important During Economic Hardship

Although the consumer trust barometer is not looking good for companies at the moment, you can use this as an opportunity to make lasting relationships with them. Here's how.

The 3 Skills You Need to Build Better Customer Relationships

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships.

Nathan Miller

4 Easy Ways to Turn Negative Customer Interactions Into Positive Experiences

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.

Hila Levy-Loya

How to Create Authentic Relationships and Build Customer Trust

Relationship marketing is a valuable strategy to foster greater brand loyalty and increase customer retention. Here are some tips to get you started.

Matt Bertram

8 Easy Ways to Improve Your Website by Reducing Bounce Rates

A high bounce rate can mean your website isn't doing a good job of engaging and converting your website visitors. Fortunately, there are things you can do to reduce bounce rates on your website.

Scott Baradell

How to Adopt a Coach Mindset With Your Customers to Grow Your Business

Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices.

Chris Cardinal

Use These 10 Red Flags to Spot a Difficult Client From a Mile Away

Not every client is right for you. Here are 10 warning signs you can spot early to prevent future client tantrums and headaches.

John Boitnott

How to Enable Change in Your Team and Boost Your Customer Experience

What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.

Phil Prosser

7 Strategies for Winning Back Customers Post-Covid

What has changed and what has to change to win customers and become more profitable.