Customer Relationship Management: Page 9

Growing a Business

If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up

The excuses are many, but the solution is surprisingly simple.

Marketing

The Customer Isn't Always Right and You Need to Challenge Them

Organizations with a culture of agreement are fundamentally set up for failure.

Productivity

6 Instances When Nicely Saying 'No' Benefits Your Business

You can't be available for big opportunities if you say 'yes' to every little thing.

Growing a Business

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.

Growing a Business

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.

Growth Strategies

Digital CRM Solutions For Real Estate Entrepreneurs

CRM are being opted to tap into customer demands, insights and future trends.

Growth Strategies

5 Ways To Thank Your Customers Before Your Competitors Do

Delighting your customers is a winning tactic.

Thought Leaders

The 3 Questions Customers Don't Ask That You Need to Answer

People should just speak their mind but business is a guessing game.

Social Media

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.

Entrepreneurs

Feedbacks: No Laughing Matter

Five entrepreneurs share their crazy feedbacks and how good they were.

Growing a Business

The 5 Basics Tools You Need to be a Top Seller

From productivity apps to social selling, it all comes down to giving your sales team the leading edge.

Growing a Business

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.

Technology

4 Unconventional Ways To Use Your CRM Software

CRMs are capable of completing more tasks than most people may be aware of.

Thought Leaders

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.

Marketing

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.