Latest: Page 10
The Key to a Happy, Healthy Relationship With Your Customers
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
Build You Brand With Jagdeep Kapoor's 9 Brand Shastras
And you thought you needed money to build a brand.
3 Ways to Supercharge Your Content-Marketing Strategy
Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.
Listening to Feedback Is How You Fight Customer Attrition
Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Using Online Reviews to Win New Customers
Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.
Having Problem With Managing Customer Services? Learn Directly From The Big Brands
What your customers expect and what they receive.
7 Tips to Help Your Brand Win at Social Media
Don't overwhelm your customers with posts, and respond ASAP to complaints.
Redefining The Language Of SMS To Steer Your Business
As marketing gets more personalized, SMS is the best tool for rendering unique customer experience.
4 Simple-But-Overlooked Ways to Stand Out From Your Competition
The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.
Selling Style And Other Intangibles On The Internet
Fitting the product to every customer's individual preference, will eCommerce stores be able to make that possible?
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
5 Ways to Grow the Value of Each of Your Customers
Learn how to get the most out of the customers you already have.
2 Secrets to Maximum Referrals
There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
How I Lost a Million Dollars Without Knowing It Was Happening
When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.