Customer Relationship Management

Latest: Page 10

Thought Leaders

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.

Marketing

3 Ways to Supercharge Your Content-Marketing Strategy

Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.

Marketing

Listening to Feedback Is How You Fight Customer Attrition

Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.

Social Media

Using Online Reviews to Win New Customers

Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.

Social Media

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.

Technology

Redefining The Language Of SMS To Steer Your Business

As marketing gets more personalized, SMS is the best tool for rendering unique customer experience.

Branding

4 Simple-But-Overlooked Ways to Stand Out From Your Competition

The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.

Lifestyle

Selling Style And Other Intangibles On The Internet

Fitting the product to every customer's individual preference, will eCommerce stores be able to make that possible?

Social Media

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.

Growing a Business

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.

Growing a Business

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.

Growing a Business

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.

Marketing

How I Lost a Million Dollars Without Knowing It Was Happening

When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.