Customer Relationship Management

How to Clean Up Customer Data and Revive Your Company
Data Analysis

How to Clean Up Customer Data and Revive Your Company

A three-hour database training session could transform your marketing team and boost your bottom line.
Andrew Cohen
The Importance of Product, Process and People
Business Strategy

The Importance of Product, Process and People

Stay focused on the big three and stay successful.
David Ciccarelli
The Year Netflix Almost Died
Subscription Businesses

The Year Netflix Almost Died

By listening to its customers, Netflix has bounced back from a disastrous business move in 2011.
Tien Tzuo
Eliminate Inefficiencies in Your Sales Process So Your People Can Focus on the Sell
Sales

Eliminate Inefficiencies in Your Sales Process So Your People Can Focus on the Sell

The time reps waste locating, updating and delivering sales content is typically regarded as a necessary evil, when in reality it could be costing your company opportunities and revenue.
Doug Winter
Networking

The Real Meaning of 18 Polite Terms Related to Sucking Up

Eskimos have dozens of words to describe snow. Business people have an equally vast vocabulary of euphemisms for meeting strangers in hopes of making some money.
Josh Mait
How to Deal With Unreasonably Picky Clients
Client Relationship Management

How to Deal With Unreasonably Picky Clients

The customer is always right, and some customers are right for somebody else.
John Boitnott
6 Types of Clients You're Better Off Without
Client Relationships

6 Types of Clients You're Better Off Without

Not every customer is always right. A few never are.
Jacqueline Whitmore
Innovative Trends for Upping Mobile-Customer Engagement
Mobile Marketing

Innovative Trends for Upping Mobile-Customer Engagement

Mobile devices open the possibility of marketing to customers when and where they are likeliest to buy, but only if you can win their attention.
Brett Relander
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Facebook

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Catherine Clifford
Running a Child-Care Business? How to Build a Great Relationship With Parents.
Starting a Business

Running a Child-Care Business? How to Build a Great Relationship With Parents.

The relationships you develop with the parents of the children in your care are unlike any other customer relationship.
The Staff of Entrepreneur Media, Inc.
Sorry to Tell You But Some Customers Want to See Your Business Fail
Customer Feedback

Sorry to Tell You But Some Customers Want to See Your Business Fail

It's unfortunate psychology but some people can't just leave it at buying from your competitor.
Andrew McDermott
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Service

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
With the Right Incentives Loyal Customers Will Become Brand Advocates
Brand Advocates

With the Right Incentives Loyal Customers Will Become Brand Advocates

There is no better marketing strategy today than encouraging your best customers to recommend your brand to their friends.
Brett Relander
Customer Relationship Management

Bringing a 'Customer-Centric' Focus to Life at Your Company

As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
Alex Raymond