Customer Relationship Management

Customer Experience

Bringing a 'Customer-Centric' Focus to Life at Your Company

As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
Alex Raymond
5 Ways to Win Back an Abandoned Shopping Cart
Customer Experience

5 Ways to Win Back an Abandoned Shopping Cart

We're talking the online kind, of course, and the lost revenues they pose for startups.
Bobby Emamian
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Experience

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Jeff Gardner
Shattering the Myth: All Clients Are Not Good Ones
Customer Experience

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee
The Magic Words Customers Want to Hear
Customer Experience

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
The Secret to Getting Repeat Customers
Customer Experience

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
How to Build a Website That Keeps Visitors Hooked
Marketing Bootcamp

How to Build a Website That Keeps Visitors Hooked

Once you get prospects and customers to visit your website, use these tips to get them to stick around.
The Staff of Entrepreneur Media, Inc.
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Experience

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
The 80/20 Rule Is True for What's Holding You Back, Too
Business Management

The 80/20 Rule Is True for What's Holding You Back, Too

It's a truism that 20 percent of your efforts yield 80 percent of your results. Now consider what, or who, is causing 80 percent of your problems.
Dixie Gillaspie
3 Easy Hacks That Bring the Power of Google Analytics and Salesforce to Your Online Marketing
Marketing Bootcamp

3 Easy Hacks That Bring the Power of Google Analytics and Salesforce to Your Online Marketing

What happens when you take two of the top online platforms in the industry and allow them to play together nicely?
3 Mistakes That Undermine Using Social Media for Customer Service
Customer Experience

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
Ekaterina Walter
The 3 Essentials Customers Want Most
Customer Experience

The 3 Essentials Customers Want Most

Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Tor Constantino
Customers Are Not Always Right. They Are Just Never Wrong.
Customer Experience

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins
10 Ways to Discover Customer Sentiment About Your Business
Marketing Bootcamp

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
John Rampton