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Customer Relationship Management

Online Reviews

Using Online Reviews to Win New Customers

Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.
Customer Relationship Management

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.
Take It From The Pros

4 Simple-But-Overlooked Ways to Stand Out From Your Competition

The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.
Take It From The Pros

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Customer Loyalty

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Growth Strategies

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.
Team Work

Be Sure the Busy-ness of Your Business Is Beneficial

Marketing expert Ben Angel tells you how to increase productivity using these six tips.
Growth Strategies

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
Team Work

How I Lost a Million Dollars Without Knowing It Was Happening

When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.
Growth Strategies

3 Ways to Raise Your Referral Rate

Put these marketing tools to work for you so your customers will refer you to their friends and family.
Growth Strategies

Why Cultivating Relationships -- Not Sales -- Will Increase Your Profits

By focusing on relationship-building, you're showing customers that they are much more valuable than the money they give when buying your products.
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Growth Strategies

The 3-Step Customer Retention Formula

When you share these three qualities with your customers, you're finding the glue that makes them stick around.
Customer Relationship Management

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.
Customer Relationship Management

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.