Customer Retention

How to Turn Strangers into Loyal Customers With User Onboarding

You never get a second chance to make a great first impression. User onboarding highlights the value of your product, enables users to get the most out of your solution and reduces the number of customer support tickets.

3 Ways To Boost Retention Through a Positive Employee and Candidate Experience

Employers can better direct engagement strategies to bolster retention efforts by focusing on the candidate and employee experience.

Sean Fahey

Want to Keep Shoppers Coming Back? Here's What You Can Learn from Craigslist

The classifieds site of the '90s may be old-school, but what it lacks in aesthetic it makes up for in practical allure.

Ben Crudo

Inevitable Mistakes Businesses Will Make Without Proper Customer Development

Customer development might seem too expensive and time-consuming, especially if you are starting a business. However, these techniques can help you save money and time and create a better product.

Why Customer Experience is the Secret to Revenue Growth and Business Success

The customer experience (CX) is one of the organizational pillars for growth, and it would behoove business leaders to make it a top consideration as they begin planning for 2023.

Steve Arizpe

4 Strategies for Ecommerce Customer Retention

DTC ecommerce brands are on the hunt for new revenue channels, but they're looking in the wrong part of their customer journey.

6 Things to Do When a Client Loses Interest in Your Work

It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.

John Boitnott

3 Bulletproof Strategies For Boosting Sales With Existing Customers

Capitalizing on your customer's current needs to push more sales is the secret sauce for many businesses. Follow these three strategies for best success.

John Enright

7 Strategies for Winning Back Customers Post-Covid

What has changed and what has to change to win customers and become more profitable.

'What Stands In the Way Becomes the Way'

When you hit an obstacle that's out of your control, view it as a way to improve your business.

Survival of the Fittest: 3 Reasons Your Subscription Business Didn't Work

Active subscriber levels are up, but with so much success, there has also been a great deal of failure.

Chris George

Top Ways D2C Sellers Can Prepare Themselves For the Upcoming Festive Season

As the festive season brings a flurry of orders, increased customer queries, skyrocketing order volumes, and return requests alongside the heightened sales and revenue, managing all of it efficiently can be an overwhelming task

Saahil Goel