Customer Retention

News and Articles About Customer Retention

Chipotle's Loyalty Program Is Broken and Here's Why
Customer Experience

Chipotle's Loyalty Program Is Broken and Here's Why

Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
Zach Goldstein
5 Ways Small-Business Owners Can Improve Customer Retention
Customer Experience

5 Ways Small-Business Owners Can Improve Customer Retention

Applying these five tips can help mold your daily business routines as well as build your brand image.
Stephen Sheinbaum
3 Tips for Customer Retention
Customer Experience

3 Tips for Customer Retention

These tips will help you leverage your existing customers to bring in new ones.
Jana Barrett
5 Ways to Grow the Value of Each of Your Customers
Customer Experience

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.
Dan S. Kennedy
Why Your 'First-Generation' Customers Are the Most Important
Customer Experience

Why Your 'First-Generation' Customers Are the Most Important

Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
Jayson DeMers
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Customer Experience

The Most Common 10 Reasons Clients Leave (and How to Prevent That)

Show each client the value you provide and do that on a regular basis.
Jayson DeMers
10 Simple Ways to Improve Customer Retention Rates
Customer Experience

10 Simple Ways to Improve Customer Retention Rates

There should never be a point where you're content enough to stop improving.
Jayson DeMers
The No B.S. Guide to Retaining Customers and Getting More Referrals
Customer Experience

The No B.S. Guide to Retaining Customers and Getting More Referrals

Getting customers cost money, keeping customers makes money. Now there is a book that details what works and what doesn't to boost customer retention.
Shaun Buck
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
Customer Experience

Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.

A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Carol Roth
Do You Have a 'Touchpoint Plan'?
Customer Experience

Do You Have a 'Touchpoint Plan'?

Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
Karen Mishra
5 Easy Ways to Improve Client Retention
Customer Experience

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
Dealstorming Will Help You Sell More
Customer Experience

Dealstorming Will Help You Sell More

Former Yahoo! chief solutions officer and New York Times bestselling author Tim Sanders explains a seven-step dealstorming process that will help you cultivate your customer base.
Carol Roth
How to Woo a Client Back After a Misunderstanding
Customer Experience

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn