Customer Retention

Are You Sitting on a Customer Retention Goldmine?

Instead of viewing a purchase as the end of your funnel, view it as the beginning of an entirely new funnel - one that focuses on turning a paying customer into a brand champion. 

Troy Osinoff

Why Sales Copywriting Is Crucial for Your Business

If you want customers to purchase your product right away, then you better have the write stuff.

Selling Through Service

What if you could sell more just by providing unbelievable service? Here are three ways to do it.

JC Hite

3 Tips for Maximizing Customer Relationships

By investing in retention and skillfully nurturing new leads, you can protect your bottom lines and emerge from this crisis with a strong growth strategy intact.

Kate Johnson

5 Strategies to Keep Your Customers Long-Term in 2020

From flash sales to follow-ups, a handful of methods to ensure consumer loyalty in the coming year.

John Boitnott

5 Non-Invasive Ways to Succeed at Customer Retention

Customer retention is easier than finding new customers.

How to Drive Growth -- With or Without VC Funding

Funding is important but not as important as smart leadership.

Alex Song

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.

Gayle Teskey

How Churn Destroys Businesses, and How to Stop It at Yours

Without knowing why your customers are churning, you'll have no way to create a strategy around retention

Thomas Smale

Looking for Subscription Retail Success? Cut Your Churn Rate

Each lost subscriber represents a substantial loss in revenue, so it's critical to fight for every customer. Here's how to build the right mindset and toolbox to fight churn -- both voluntary and involuntary -- and boost your subscription membership numbers.

Georg Richter