Customer Retention: Page 9
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
10 Simple Ways to Improve Customer Retention Rates
There should never be a point where you're content enough to stop improving.
The No B.S. Guide to Retaining Customers and Getting More Referrals
Getting customers cost money, keeping customers makes money. Now there is a book that details what works and what doesn't to boost customer retention.
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Do You Have a 'Touchpoint Plan'?
Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
5 Easy Ways to Improve Client Retention
Does the phrase 'under-promise and over-deliver' mean anything to you?
3 Business Lessons You Don't Want to Learn the Hard Way
Learning from your mistakes is wise. Learning from the mistakes other people make is brilliant.
Dealstorming Will Help You Sell More
Former Yahoo! chief solutions officer and New York Times bestselling author Tim Sanders explains a seven-step dealstorming process that will help you cultivate your customer base.
How to Woo a Client Back After a Misunderstanding
These five effective techniques will help save your biggest accounts after a customer-service disaster.
The Real Reason Most Marketing Fails
Every business is different. Except for how they botch their marketing.
3 Basics for Scaling Your Business
Growing a business once it has proved viable places entirely different demands on an entrepreneur and requires specific skills.
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
Why the First Call From a Customer Is the Most Important
Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends
What's clear is that marketers are wasting time and losing customers during the holidays.
'Chase Excellence and the Dollars Will Take Care of Themselves'
There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.