Customer Retention | Page 3

Building a Business

The One Customer Relations Tip You Need to Grow Sales

Eric Siu lays out why how your customers remember you makes a big difference to your business.

By Eric Siu

Building a Business

Novelty Is No Longer the Driving Force Behind the Subscription Box. Here’s What Is.

Box delivery itself isn't what's thrilling customers. Brands' complete customer focus and personalization is what drives great experiences and innovations.

By Georg Richter

Human Resources

Put Your Mission First and You Won’t Have Any Worries About Revenues

The most fun you can have in business is making money doing the right thing for every customer.

By William Bauer

Building a Business

Can the ‘Freemium’ Model Work For You? Here’s How to Know.

Offering 'freemium' products can be a smart way to acquire customers and build a lucrative business, but it's not the right move for every company.

By Adam Bornstein

Building a Business

5 Customer-Retention Tools Will Help Ensure That Your Customers Keep Loving You

Want to become a rockstar at building a base of loyal customers? Retention is key. And tools can help.

By Victor Ijidola

Marketing

Optimize the Value of Existing Customers With Facebook’s Built-in Tools

Make the most of low-cost options to engage customers, build lookalike lists of promising leads and measure your results.

By Syed Balkhi

Building a Business

Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.

By Dan Behrendt

Building a Business

4 Steps to Getting More Clients Right Now

Let a business coach and best-selling author describe in detail a unique client-acquisition strategy.

By Brian Hilliard

Building a Business

The Founder of Tough Mudder Explains How the Company Expanded Its Loyal Fan base

The popular race company had a problem: It needed to change, without upsetting its loyal fans.

By Jason Feifer

Building a Business

So Your Subscription Box Is Successful – Here’s What to Do Next

After you see measurable success with customers, it's time to kick into high gear. Here's how to accelerate past the tricky 15,000-subscriber mark.

By Georg Richter

Marketing

Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption

A new crop of ecommerce startups has redefined personalization.

By Ben Lewis

Building a Business

How to Get Unstuck And Start Growing

Are you continually converting leads to customers without experiencing sustained growth? It's time to take a different approach.

By Shaun Buck

Building a Business

Time to Say Goodbye? When and How to Break Up With a Client

It's hard to cut a client loose, but you don't work this hard to tolerate toxic behavior.

By Melissa Dawn

Building a Business

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.

By Brett Hyman

Building a Business

10 Reasons Why Your Startup Isn’t Getting Customers

The average person tells 16 people about a poor customer-service experience. Don't let that happen to you.

By AJ Agrawal

Marketing

How to Increase Customer Lifetime Value And Boost Profits

It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.

By Susan Gunelius

Building a Business

Steal These 4 Proven Customer-Retention Strategies

Top ecommerce businesses thrive because they successfully cultivate repeat clients

By Syed Balkhi

Building a Business

Learn How One Simple, Yet Unexpected Change Helped HelloFresh Boost Its Sales

In our latest episode for 'Problem Solvers' Ed Boyes of HelloFresh shares how a whole lot of experimentation and data collection helped improve customer retention.

By Jason Feifer

Marketing

3 Ways to Consistently Delight (and Retain) Your Customers

Start by meeting their expectations rather than trying to exceed them.

By Chuck Cohn

Building a Business

Getting New Customers Is Hard!

No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.

By Shaun Buck

Marketing

Don’t Start Marketing Before You’re Ready to Start Selling

Creating a demand for something you can't deliver will hurt your brand reputation and your bottom line.

By George Deeb