Customer Retention | Page 3

To turn consumers into community members, look beyond profit to connect with their passion.

Owning your own business is always a wonderful dream. The reality isn't always so wonderful.

Few tools are better for retaining and marketing to existing customers than a newsletter packed with engaging and relevant content.

Watch the World Cup for clues as to how you can drive direct-to-consumer growth.

Eric Siu lays out why how your customers remember you makes a big difference to your business.

Box delivery itself isn't what's thrilling customers. Brands' complete customer focus and personalization is what drives great experiences and innovations.

The most fun you can have in business is making money doing the right thing for every customer.

Offering 'freemium' products can be a smart way to acquire customers and build a lucrative business, but it's not the right move for every company.

Want to become a rockstar at building a base of loyal customers? Retention is key. And tools can help.

Make the most of low-cost options to engage customers, build lookalike lists of promising leads and measure your results.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.

Let a business coach and best-selling author describe in detail a unique client-acquisition strategy.

The popular race company had a problem: It needed to change, without upsetting its loyal fans.

After you see measurable success with customers, it's time to kick into high gear. Here's how to accelerate past the tricky 15,000-subscriber mark.

A new crop of ecommerce startups has redefined personalization.

Are you continually converting leads to customers without experiencing sustained growth? It's time to take a different approach.

It's hard to cut a client loose, but you don't work this hard to tolerate toxic behavior.

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.

The average person tells 16 people about a poor customer-service experience. Don't let that happen to you.

It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.

Top ecommerce businesses thrive because they successfully cultivate repeat clients