Business News 6 Dynamic Ways to Serve Your Clients Client service is a vital ingredient in any business. By Sarah Landrum
Building a Business 6 Entrepreneurs Share Their Secrets to Getting Customers to Return By Entrepreneur Staff
Marketing How Billion-Dollar Companies Think Differently About Customer Relationships By Daniel Marlin
Building a Business How to Use Data to Stem the Tide of High Churn Sophisticated subscription models employ deep analytics to navigate the difference between profit and loss. By Georg Richter
Marketing The Science Behind the Sales Funnel Get rid of empty leads by making your sales funnel consistent and efficient. By Craig Simpson
Building a Business Grow Your Business 10 Times With This 5-Minute Exercise Build a sustainable, successful business by overcoming these three growth blocks. By Shaun Buck
Building a Business 3 Steps to Retaining Existing Customers Everyone wants to add customers, but don't forget about the ones you already have. By Tallat Mahmood
Marketing 3 Common Sense Keys That Drive Repeat Customers Once you realize you are selling to people you won't be mystified about what it takes to treat them right. By Tor Constantino
Building a Business 3 Ways to Stop Taking Your Most Loyal Customers for Granted Do you know who your most devoted regulars are? Are you listening, Uber? By Erik Huberman
Building a Business Frontier Airlines Is Learning the Hard Way That Value Is King Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought. By Grant Cardone
Marketing 10 Customer Retention Strategies That Supercharge Your Marketing The best customer acquisition strategy includes at least equal attention on keeping the customers you already have. By Eric Siu
Thought Leaders 10 Reasons Why Good Customer Service Is Your Most Important Metric Attracting a new customer is just too difficult and expensive to lose the relationship because you didn't treat them right. By R.L. Adams
Building a Business Why Gratitude Is Your Key To Customer Growth and Retention For a start, consider signing up with Code Gratitude, which offers discounts to first responders and active and veteran military personnel. By John Brubaker
Building a Business You Don’t Succeed by Making it Difficult to Buy From You The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy. By William Bauer
Building a Business Don’t Mistake a Frequent Customer With a Loyal Customer A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper. By William Bauer
Thought Leaders 5 Good Reasons to Fire Your Worst Customers Good customers are the lifeblood of any business and toxic customers are the bane of every business. By Gordon Tredgold
Marketing All Business is Personal — Especially in Ecommerce Grow your marketing with a focus on retention and value-added experiences built around your community of customers. By Nandini Rathi
Online Presence The Big Change That Could Be Coming to Snapchat A new acquisition could mean more of a focus on ads. By Nina Zipkin
Building a Business 3 Tips for Winning the Loyalty of Your Customers Making a personal connection with your customers is crucial if you want them to stick around. By Phil Barrett
Building a Business Chipotle’s Loyalty Program Is Broken and Here’s Why Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information. By Zach Goldstein
Online Presence 5 Ways Small-Business Owners Can Improve Customer Retention Applying these five tips can help mold your daily business routines as well as build your brand image. By Stephen Sheinbaum
Building a Business 3 Tips for Customer Retention These tips will help you leverage your existing customers to bring in new ones. By Jana Barrett
Building a Business How to Build a Brand That Stands the Test of Time Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy. By Jana Barrett
Building a Business 5 Ways to Grow the Value of Each of Your Customers Learn how to get the most out of the customers you already have. By Dan S. Kennedy
Business News Weighing Design and Function When Building Your App Find out which matters more. By Jana Barrett
Building a Business Why Your ‘First-Generation’ Customers Are the Most Important Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
Building a Business The Most Common 10 Reasons Clients Leave (and How to Prevent That) Show each client the value you provide and do that on a regular basis.
Building a Business 10 Simple Ways to Improve Customer Retention Rates There should never be a point where you're content enough to stop improving.
Marketing The No B.S. Guide to Retaining Customers and Getting More Referrals Getting customers cost money, keeping customers makes money. Now there is a book that details what works and what doesn't to boost customer retention. By Shaun Buck