Business News
6 Dynamic Ways to Serve Your Clients
Client service is a vital ingredient in any business.
Customer Retention | Page 4
Building a Business
How to Use Data to Stem the Tide of High Churn
Sophisticated subscription models employ deep analytics to navigate the difference between profit and loss.
Marketing
The Science Behind the Sales Funnel
Get rid of empty leads by making your sales funnel consistent and efficient.
Building a Business
Grow Your Business 10 Times With This 5-Minute Exercise
Build a sustainable, successful business by overcoming these three growth blocks.
By Shaun Buck
Building a Business
3 Steps to Retaining Existing Customers
Everyone wants to add customers, but don't forget about the ones you already have.
Marketing
3 Common Sense Keys That Drive Repeat Customers
Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Building a Business
3 Ways to Stop Taking Your Most Loyal Customers for Granted
Do you know who your most devoted regulars are? Are you listening, Uber?
Building a Business
Frontier Airlines Is Learning the Hard Way That Value Is King
Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Marketing
10 Customer Retention Strategies That Supercharge Your Marketing
The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.
By Eric Siu
Thought Leaders
10 Reasons Why Good Customer Service Is Your Most Important Metric
Attracting a new customer is just too difficult and expensive to lose the relationship because you didn't treat them right.
By R.L. Adams
Building a Business
Why Gratitude Is Your Key To Customer Growth and Retention
For a start, consider signing up with Code Gratitude, which offers discounts to first responders and active and veteran military personnel.
Building a Business
You Don’t Succeed by Making it Difficult to Buy From You
The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
Building a Business
Don’t Mistake a Frequent Customer With a Loyal Customer
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
Thought Leaders
5 Good Reasons to Fire Your Worst Customers
Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Marketing
All Business is Personal — Especially in Ecommerce
Grow your marketing with a focus on retention and value-added experiences built around your community of customers.
Online Presence
The Big Change That Could Be Coming to Snapchat
A new acquisition could mean more of a focus on ads.
By Nina Zipkin
Building a Business
3 Tips for Winning the Loyalty of Your Customers
Making a personal connection with your customers is crucial if you want them to stick around.
By Phil Barrett
Building a Business
Chipotle’s Loyalty Program Is Broken and Here’s Why
Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
Online Presence
5 Ways Small-Business Owners Can Improve Customer Retention
Applying these five tips can help mold your daily business routines as well as build your brand image.
Building a Business
3 Tips for Customer Retention
These tips will help you leverage your existing customers to bring in new ones.
By Jana Barrett
Building a Business
How to Build a Brand That Stands the Test of Time
Branding can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
By Jana Barrett
Building a Business
5 Ways to Grow the Value of Each of Your Customers
Learn how to get the most out of the customers you already have.
Business News
Weighing Design and Function When Building Your App
Find out which matters more.
By Jana Barrett
Building a Business
Why Your ‘First-Generation’ Customers Are the Most Important
Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
Building a Business
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
Building a Business
10 Simple Ways to Improve Customer Retention Rates
There should never be a point where you're content enough to stop improving.
Marketing
The No B.S. Guide to Retaining Customers and Getting More Referrals
Getting customers cost money, keeping customers makes money. Now there is a book that details what works and what doesn't to boost customer retention.
By Shaun Buck