Customer Retention | Page 6

A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.

Learn about actions your company can take to return to civility in the workplace and minimize rudeness with customers.

Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.

While the old way may have been 'buy or goodbye,' things have changed in that all customers, old and new, deserve your full attention.

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.

Earning customer loyalty is an uphill battle, but it is always worth the effort.

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.

Businesses can cultivate close relationships with their clientele. It just requires time and effort.

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.

What you can learn from one startup that botched a delivery and lost me as a customer forever.

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words

When a company errs, a superior response from its customer-response team can win over the aggrieved party.

When your users are teetering, subtle push them to come back with targeted messages.

Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.

Companies tend to try to control multiple factors at once, when they should try to identify where the biggest erosion is coming from.

This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.

Mixpanel studied 400,000 users of apps, comparing the engagement of those prompted by advertisements with that of people who selected applications on their own. The results may surprise you.

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.

Here are five reasons to keep a support team in-house.

One of the easiest ways to turn customers into loyal followers is to show them that you care.

Businesses should tweak their plans to inject a more human focus rather than emphasizing steep spending or quick expirations.