Customer Retention | Page 5

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.

What's clear is that marketers are wasting time and losing customers during the holidays.

There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.

This Entrepreneur contributor had 'The Best Seat in the House' at a recent concert where he learned lessons from music that apply equally to business, and life.

Given that 60 percent of the time users spend online is through their mobile devices, establishing a solid mobile presence ensures that your customers always have a piece of your brand at the tip of their fingers.

The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.

Customer retention is key to a successful business. Learn how.

Tracking where potential customers have been online makes for exquisitely targeted advertising.

Are you making money right now? Do your customers love you? Here's how to find out.

The pop star proves she knows her customers and fans.

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.

A Chicago packaging company shows how commitment to its employees and customers has fueled astronomical growth.

World Travel Holdings, Aetna, Intuit, Kaplan and Fitwall share their secrets.

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.

These words and phrases to show customers how important they are to you and your business.

Consistency in your message will win you audience loyalty.

Follow these tips for providing excellent customer service, a must-have for any successful business.

While TV providers are moving toward a model where customers can pay for individual services, communications is going in the other direction.

An exclusively online marketing strategy can't give potential customers something to hold onto.

Ecommerce retailers have realized that shoppers find value in being able to see and inspect items in real life.