Customers: Page 10

Leadership

Remote Work Skeptics Are Forgetting Their Most Valuable Asset: Their Customers. Here's Why.

While there's a widely-held belief that three days a week in the office is the magic number, with a number of large companies adopting it, it's a fundamentally flawed approach. Instead, what leaders need to focus on is how hybrid work arrangements will serve customer needs.

Marketing

4 Ways Marketing Can Help Improve the Customer Onboarding Process

Here's how effective marketing can build trust, enhance brand reputation and reduce customer abandonment during onboarding.

Growing a Business

Here's the Best Way to Increase the Lifetime Value of Your Customers

Don't miss the opportunity to leverage this key aspect of the customer experience to protect your margins, boost customer retention and increase your customer lifetime value.

Social Media

Here's Why Customer Engagement on Social Media Is Important to Your Brand

When you interact with your following on social media, it builds customer loyalty and brand awareness. Here's why.

Growing a Business

Want Loyal Customers? Teach Them Something New — Here's How Customer Education Programs Elevate Your Business

Many businesses think they can't afford to invest in customer ed programs, the truth is, they can't afford not to. Here's why.

Leadership

A Great Customer Experience Begins With Great Employee Engagement and Management. Here's Why.

Here are six tips to help leaders boost employee engagement and create great experiences for their customers.

Growing a Business

5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.

Marketing

5 Ways Marketers Can Design a Frictionless Customer Experience

The ability to provide a frictionless customer experience is at the heart of a successful D2C business.

Leadership

4 Ways to Become a Listening Leader Through Authentic Customer Relationships

With so many products in the marketplace, the key to success in an ever-changing digital and competitive landscape is to understand the hearts and minds of your customer

Growing a Business

How to Turn a Neutral Business Space Into a Neighborhood Gem

Think Greek in Port St. Lucie, Florida, is an award-winning restaurant whose customers return for both the food and the community. Read how this food truck turned brick and mortar uses creativity to find success.

Growing a Business

5 Tips to Win Back Lost Customers

Here are five tips to help you get your old customers back right now.

Growing a Business

How to Think Outside Your Industry and Revolutionize the Customer Journey

Follow these four lessons from travel tech startups on revolutionizing the customer journey.

Marketing

Why Customer Confidence Always Comes First

Using the recent banking crisis as the leading example, we should all step back and remember that customer confidence is the first and foremost thing that matters to us. How we do what we do comes secondary.

Growing a Business

How Adela's Country Eatery Makes Big Waves and Yelp's Top 100 Places to Eat

Located in a strip mall in Oahu, Hawaii, Adela's Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp's Top 100 Places to Eat.

Growing a Business

Revolutionize Your Market Research: How to Use Real-Time Feedback with This Focus Group Style

Focus groups are an excellent means of data collection for business analysis. Here's a guide on how to level them up and get quicker results.