Customers: Page 9

Leadership

How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing

Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.

Leadership

Want a Customer Service Revolution? Start By Changing Your Culture

If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.

Leadership

Why Customer Service Is Your Get Out Of Jail Free Card For Business Success

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

Social Media

A Story Behind Every Cookie: Best Damn Cookies's Path to Success

Owners of Best Damn Cookies in New York City explain how fearlessness and collaboration have raised their cookies to the upper echelons of baked goods.

Employee Experience & Recruiting

7 Ways Data Helps Your Restaurant Succeed

By using underutilized analytics and data, you can gain valuable insights into your business and make data-driven decisions to achieve long-term success

Growing a Business

Charles Bililies of Souvla on Creating a Fast-Fine Greek Restaurant

Interview with Founder/CEO of Souvla Charles Bililies about being a fast-fine restaurant, believing in an entrepreneurial vision, and how Toast technology revamped his tech stack.

Growing a Business

How to Create a Brand Narrative That Inspires and Engages Your Audience

In today's crowded marketplace, having a great product or service is not enough. To succeed, you need to create a connection with your audience that goes beyond the features and benefits of your offerings. That's where business storytelling comes in. By crafting an interesting narrative that conveys your brand's values and mission, you can build trust, loyalty, and a competitive edge that sets you apart.

Marketing

Spending the Most Really Does Win the Most Customers. Here's Why

Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.

Growing a Business

The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."

Growing a Business

How to Become a Trusted Advisor to Clients and Drive Faster Decision-Making

The businesses that win are those with teams playing more advisory roles in client and customer relationships.

Growing a Business

Why Staying Human in the Age of AI is Crucial to Business Survival

In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.

Marketing

8 Effective Ways to Connect With Your Customer

Here's how you can stay ahead of the curve when connecting with customers in the digital age.

Growing a Business

How to Avoid Poor-Quality Traffic Sources and Get More From Your Customers

Improve your bottom line for your ecommerce business by avoiding low-quality traffic sources.

Thought Leaders

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Growing a Business

The Secret to Profitability — 3 Ideas to Build Your Backend Sales Infrastructure

Here are three tips to help you build a backend sales infrastructure that can help you grow your business.