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Customers

Customers

Want the Upper Hand? Think Like a Hotel.

You need to make the customer feel important, valued and part of the company's family.
Social Media

How to Engage With Your Social Media Followers Quickly and Authentically

A comment or some form of engagement is usually a sign that people love your social media content. And it's important to reciprocate and respond to these interactions.
Customer Loyalty

Are Your Customers Loyal? Answer These 5 Questions to Find Out.

Customer loyalty is an important building block for the positive reputation of a business.
Marketing tips

You Can't Be Everything for Everybody, So Stop Trying

It might seem strange, but you're better off appealing to a small group of loyal customers than trying to attract everyone.
Customer Engagement

Always Look at a Product or Pitch From Your Customers' Perspective

Chuck Mullins of Quiet Light Brokerage talks about one of his best business tips.
Payments

7 Things You Can Do When Your Customers Refuse to Pay on Time

On-time payments are vital to the health of your business.
Customers

8 Surefire Ways to Earn More Money From the Customers You Already Have

The quickest way to boost earnings is to bring more value to your existing customers.
Customer Service

5 Ways to Make Your Customers Say 'WOW'

Here is some inspiration that might help you to develop your own WOW factor.
Project Grow

6 Entrepreneurs Share Their Secrets to Getting Customers to Return

From giving gifts to increasing offerings, here are some ways to keep customers coming back.
Project Grow

To Succeed, You Need to Be the Rock in a Storm

He lost his passion and almost lost his business -- here's the philosophy that helped this business owner get back on his feet.
Customers

6 Innovative Ways to Attract New Customers

Trouble luring in new business? Check out these insights from entrepreneurs about how they did it.
Leadership

Why Being Early to Meetings Is Hurting Your Reputation, According to a Green Beret

Whether it is your co-workers or your outside competition, this is the secret to becoming everyone's go-to rock star.
Hotels

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.
United Airlines

United Airlines Passenger Dragged Off Plane by Airport Employees

Brute force was used to drag a paying passenger off one of its planes on Sunday night.
Customers

How to Manage Unhappy Customers

Author Jill Schiefelbein chats with Eric Yuan, CEO and founder of Zoom, about how to deliver happiness to your customers.