Customers
How to Use AI to Drive Growth and Improve Customer Interactions
Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
Why Brands are Becoming the New Badges of Belief and Belonging
Brands have a responsibility that shouldn't be taken lightly. They can make the world a better place, one brand at a time.
The Importance of Connecting Your Organization to Your Product and Users (and How to Do It)
How to ensure everyone in your organization is aligned with the company vision — and how doing so enhances both your workplace and the product development process.
3 Expert Customer Service Language Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
This Illegal Practice is Strangling Hospitality Businesses — Here are 9 Things to Do About It
From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
Are Your Testimonials Helping Or Hurting? 4 Common Mistakes To Avoid
Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.
The Key to Building Unshakeable Customer Relationships
Discussing the power of micro-moments and how to capitalize on them to build strong relationships with your customers.
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
11 Common Email Marketing Mistakes (and How to Fix Them)
How to avoid sabotaging your own success by identifying some of the most common email marketing mistakes.
This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.
Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement
"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.