Customers: Page 8
Why Delighting Customers is the Secret Sauce of Successful Management
Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.
How Home-Packed Lunches Became a Thriving Business
In this episode, "Mexican Mom" Gina Antimo and her husband Jaime Reverté share how they foster a welcoming, family-like environment in their restaurant through customer service and authentic food.
How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.
A Story Behind Every Cookie: Best Damn Cookies's Path to Success
Owners of Best Damn Cookies in New York City explain how fearlessness and collaboration have raised their cookies to the upper echelons of baked goods.
7 Ways Data Helps Your Restaurant Succeed
By using underutilized analytics and data, you can gain valuable insights into your business and make data-driven decisions to achieve long-term success
Charles Bililies of Souvla on Creating a Fast-Fine Greek Restaurant
Interview with Founder/CEO of Souvla Charles Bililies about being a fast-fine restaurant, believing in an entrepreneurial vision, and how Toast technology revamped his tech stack.
How to Create a Brand Narrative That Inspires and Engages Your Audience
In today's crowded marketplace, having a great product or service is not enough. To succeed, you need to create a connection with your audience that goes beyond the features and benefits of your offerings. That's where business storytelling comes in. By crafting an interesting narrative that conveys your brand's values and mission, you can build trust, loyalty, and a competitive edge that sets you apart.
Spending the Most Really Does Win the Most Customers. Here's Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
How to Become a Trusted Advisor to Clients and Drive Faster Decision-Making
The businesses that win are those with teams playing more advisory roles in client and customer relationships.
Why Staying Human in the Age of AI is Crucial to Business Survival
In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.
8 Effective Ways to Connect With Your Customer
Here's how you can stay ahead of the curve when connecting with customers in the digital age.
How to Avoid Poor-Quality Traffic Sources and Get More From Your Customers
Improve your bottom line for your ecommerce business by avoiding low-quality traffic sources.