Customers: Page 7
Why Problems Are More Powerful Than Products
Companies spend big budgets on promoting products, but sales come from focusing on what really drives decisions.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
How to Write Honest Reviews That Help Local Businesses Thrive
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.
Yes, the Rich Are Different — Here Are 5 Customer Service Secrets I Learned While Working With Wealthy Clients
If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.
3 Ways to Lean into Tech Without Losing the Human Touch
Tech is a powerful business tool, but it shouldn't overshadow your brand's human touch. Here are three ways to avoid that issue and get the most out of your tech.
How to Balance Ecommerce and Brick-and-Mortar Shopping Expectations Through Relationship Marketing
Here's how relationship marketing is critical to balancing ecommerce and brick-and-mortar shopping expectations.
How Leaders Can Strengthen Relationships with Their Customers and Stay Relevant
Customer relationships matter. Here's how we keep them strong even through uncertainty.
Lawrence Longo of Off the Menu on the Secret to Business Partnerships
Longo discusses his unique dining concept created out of providing access to food items that are not on the menu at popular restaurants.
These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here's How to Capitalize on Them
Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.
Brand Loyalty Isn't Enough to Keep Customers — But Reviews and Rewards Are. Here's How.
Reviews and rewards are the biggest factors swaying consumers in the new digital landscape. Brands need to get with the program.
How to Turn an Upset Customer Into Your Company's Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."
Why Delighting Customers is the Secret Sauce of Successful Management
Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.
How Home-Packed Lunches Became a Thriving Business
In this episode, "Mexican Mom" Gina Antimo and her husband Jaime Reverté share how they foster a welcoming, family-like environment in their restaurant through customer service and authentic food.
How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.