Feedback
Your Customers Are Talking About You — Here's How to Turn Their Feedback Into Profit
Listening to your customer has always been a strategic imperative. With countless options just a click away, consumers are gravitating toward brands that make them feel cherished and involved.
You're Making It Hard for People to Be Honest With You — Here's How to Make Them Finally Speak Up
It's a simple strategy for building stronger relationships with your team and improving your customer service.
This Feedback Technique Can Make Criticism Easier to Deliver — and Easier to Hear
Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and service sharp. When used strategically, the "compliment sandwich" builds trust, clarity and continuous improvement.
Your 'Helpful' Feedback Could Actually Be Crushing Your Team's Morale. Transform Your Approach With This Step-by-Step Guide.
When feedback is delivered correctly, it becomes a secret weapon for boosting engagement and preventing burnout.
You Need Constructive Feedback From Your Employees — Here's How to Make Sure They Feel Safe Enough to Provide It.
To grow and nurture an agile and adaptable company, you have to encourage a constant flow of constructive insights.
Tough Feedback Can Really Sting. Here's How to Take It With Grace and Turn It Into Power.
When we receive tough feedback, our first inclination is usually to recoil. But, if you follow these five steps, you'll enjoy receiving critical feedback more than ever before.
How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond
As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.
How to Transform Your Management and Leadership Style With 360 Reviews
The potential impact that a 360 review has on an organization depends on the quality of the feedback and the insights it provides.
You Need Trust Among All Your Stakeholders to Scale Successfully — Here Are 3 Ways to Build It.
You can have great people doing great work, but if there's a lack of trust throughout the organization at any level, you'll never scale. Here's how to foster that trust among all your stakeholders.
How to Teach Your Employees to Set Boundaries Instead of Always Being 'On'
Always being available, responding right away to emails and saying "yes" to everything have been long-time behaviors cherished in corporate America, yet these behaviors are not helpful for the overwhelming majority of today's workforce — especially for those that are caregivers, those with disabilities or those who are underrepresented in organizations. Here are three strategies to reward actual work over responsiveness, leading to higher engagement and retention.
How to Give Constructive Feedback That Actually Empowers Others
Learn how feedback can transform even negative situations into opportunities for growth-characterize feedback as a catalyst for progress.
Why Creating a Culture of Feedback is Vital to Business Survival
Startups operate in a constantly evolving environment where adapting and improving are essential. Feedback is an important tool for startups to achieve this. It helps increase productivity, improve decision-making and create stronger teams in a fast-paced environment.
Open vs. Anonymous Employee Feedback — Which is Better?
Continuous feedback has been a cornerstone of organizational performance for many years, but recent trends around remote working have made feedback culture more important than ever for company cohesion and success.
How to Handle Negative Feedback Before It Handles You
As leaders, we all get negative feedback — it's what we do with it that matters.
How to Handle Rejection at Different Stages of Your Career and Business
We all face rejection at some point in life. Here's how to cope with it and learn from it.