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Analyzing the Science Behind Customer Loyalty
Customer Experience

Analyzing the Science Behind Customer Loyalty

Four tools to put the power of Big Data to work when it comes to building a robust and loyal customer base.
Chris Poelma
For Frequent Fliers, Using Miles Is Getting Easier
Reward Programs

For Frequent Fliers, Using Miles Is Getting Easier

According to the latest Switchfly Reward Seat Availability Survey of more than 7,000 domestic and international flights that are scheduled from June through October, 76.6 percent offer reward seats.
Phil LeBeau
Half of Small-Business Owners Think Government Should Help More
The Government

Half of Small-Business Owners Think Government Should Help More

An annual survey of sentiment among the owner of small businesses finds only one in four thinks the government is doing enough for business.
Brian Sutter
These Cities Have the Worst Rush Hour Traffic
Commutes

These Cities Have the Worst Rush Hour Traffic

If you have a business meeting in these locations, be sure to leave yourself plenty of extra time.
Carly Okyle
Becoming an Entrepreneur Might Not Be as Risky As You Thought
Radicals & Visionaries

Becoming an Entrepreneur Might Not Be as Risky As You Thought

A new study from UC Berkeley suggests taking the entrepreneurial plunge does indeed pay off.
Lindsay Friedman
Study: Time Spent on Mobile Devices Doubled in 2015
Mobile

Study: Time Spent on Mobile Devices Doubled in 2015

Use of so-called phablets has also exploded, and may soon become the top type of mobile device.
More People Opt to Use Cellular Data in Lieu of Broadband
Internet

More People Opt to Use Cellular Data in Lieu of Broadband

In 2013, 70 percent of Americans had home broadband, according to a Pew study of more than 6,000 American adults. This year, only 67 percent did.
Kif Leswing
Your Co-Workers Are Watching. Are You Faking It to Take a Sick Day?
Health

Your Co-Workers Are Watching. Are You Faking It to Take a Sick Day?

Most people admit in a survey that they don't think their co-workers are telling the truth when they call in sick.
Deborah Mitchell
There's a Disconnect Between Managers and Employees on This Subject (Infographic)
Feedback

There's a Disconnect Between Managers and Employees on This Subject (Infographic)

A new study shed light on a major frustration among workers.
Who Did Americans Pick as Their Favorite TV Boss?
Bosses

Who Did Americans Pick as Their Favorite TV Boss?

What makes a great boss? A recent survey listed the characters that people want to work for.
Deborah Mitchell
Stop Interrogating Your Customers and Start Listening to What They're Actually Saying
Customer Experience

Stop Interrogating Your Customers and Start Listening to What They're Actually Saying

To get accurate consumer feedback, it's time to look beyond the traditional survey.
John Sperry
Stop Wasting Time, Especially When It Comes to Social Media
Time Management

Stop Wasting Time, Especially When It Comes to Social Media

Just think about how quickly hours go by when you read through Facebook posts. And that's just one social-media platform. As entrepreneurs, we don't have time to waste.
Deborah Mitchell
SurveyMonkey Expands Business Into Paid Analytic Services
Analytics

SurveyMonkey Expands Business Into Paid Analytic Services

The idea is to help companies better understand their customers.
Recent Survey Provides a Great Look at Today's Entrepreneur [Infographic]
Entrepreneurs

Recent Survey Provides a Great Look at Today's Entrepreneur [Infographic]

Just who is starting businesses in the U.S., and what makes them tick?
David Nilssen