Have you seen any difference in franchisees who have gone through some kind of a franchise education program, either through a university or the IFA, vs. those who have not?
Yes, here at our chain we have franchisees who have gone through not universities, but the IFA programs, and they're more strategic in their thinking about the franchise business in general. They have the 60,000-foot view. It's great anytime someone is more knowledgeable about his or her industry.
Do you think eventually, though, that the skills of the franchisees who learn just by working in the franchise will level out with those of the franchise-educated?
At some point, they certainly will. Those who get the outside education are going to have a slight edge over those who learn through the school of hard knocks. But at the end of the day, they probably wind up in similar places. The two parties will probably come to parity at some point, because the real world is a great leveler of life.
Will franchise systems ever require their franchisees to go through some type of outside franchise education?
Probably not, because they're more concerned that franchisees go through their actual training on their business format. There may be an expectation [that franchisees get outside franchise education], but will it be a requirement? Probably not.
If a franchisee is considering taking on a lot of franchise units, would you suggest he or she go through a mini-MBA program?
It depends on the size of the franchisee's network. If a franchisee owns a network of two or three stores, that's probably not as valuable as more tactical-type training. But if a franchisee has a network of 10 to 20 stores, formal training, like the St. Thomas Mini-MBA, is probably applicable.
We have an advanced training echelon in our system that franchisees are obliged to complete. Then as they add more units, we direct them to the marketplace for programs like St. Thomas. We also really encourage all those programs from the IFA Educational Foundation. We're a large system and not every system has the luxuries we do, so sometimes franchisees need to go to the marketplace [for further training].
On the other side, what sort of education should franchisees expect their franchisor's staff to have?
There are good questions to ask: Are the people you're working with in your prospective franchise organization trained? Do they know what they're doing? Or are they just salespeople and not necessarily franchise-related salespeople? You want to be an informed buyer, but in our industry, you might want to look for an informed seller, too.