Customers

If You Want Happy Customers, Do These 5 Things (Infographic)

Guest Writer
1 min read
Opinions expressed by Entrepreneur contributors are their own.

The holiday season is fast approaching, which means the serious shopping season has already begun.

For retailers looking to capitalizing on this most magical time of year, there's one key ingredient: Happy customers. Why? Happy customers equal big profits, as they more than double the spending of their passive peers.

Luckily, it's not that hard to make customers happy; turns out, holiday shoppers are looking for five key things. Number one on their wish list? Excellent customer support. When experiencing an issue, nearly half of customers expect a response within six hours. Unfortunately, only 1 in 3 companies meets this deadline, meaning most businesses miss out on the chance to turn a passive customer into a happy one.

To view the four additional items necessary to win over customers' hearts this holiday season (hint: rewards are nice), check out the infographic below, courtesy of the folks at the social analytics engine Ninja Metrics

Click to Enlarge+
If You Want Happy Customers, Do These 5 Things (Infographic)

 

More from Entrepreneur

Grow Your Business at Entrepreneur LIVE! Join us on Nov. 16 in Brooklyn, NY, to learn from legends like Danica Patrick and Maria Sharapova, pitch our editors, meet with investors, and potentially walk away with funding!
Register here

One-on-one online sessions with our experts can help you start a business, grow your business, build your brand, fundraise and more.
Book Your Session

Whether you are launching or growing a business, we have all the business tools you need to take your business to the next level, in one place.
Enroll Now

Latest on Entrepreneur

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.