If You Want Happy Customers, Do These 5 Things (Infographic)

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The holiday season is fast approaching, which means the serious season has already begun.

For retailers looking to capitalizing on this most magical time of year, there's one key ingredient: Happy customers. Why? Happy customers equal big profits, as they more than double the spending of their passive peers.

Luckily, it's not that hard to make customers happy; turns out, holiday shoppers are looking for five key things. Number one on their wish list? Excellent customer support. When experiencing an issue, nearly half of customers expect a response within six hours. Unfortunately, only 1 in 3 meets this deadline, meaning most businesses miss out on the chance to turn a passive customer into a happy one.

To view the four additional items necessary to win over customers' hearts this holiday season (hint: rewards are nice), check out the infographic below, courtesy of the folks at the social engine Ninja Metrics

Click to Enlarge+
If You Want Happy Customers, Do These 5 Things (Infographic)

 

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