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EY KSA's Entrepreneur Of The Year: Lateefa Alwaalan, Yatooq, Founder And General Manager

EY KSA's Entrepreneur Of The Year: Lateefa Alwaalan, Yatooq, Founder And General Manager
Image credit: Yatooq
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You're reading Entrepreneur Middle East, an international franchise of Entrepreneur Media.

If you have not heard of Lateefa Alwaalan yet, rest assured that you'll be hearing a lot more about her soon- especially since she was recently awarded the title of Saudi Entrepreneur of the Year at the 2015 EY KSA Awards in Riyadh. As the founder and General Manager of Yatooq, a startup focused on Arabic coffee and the products associated with it, Alwaalan’s successes help to set the stage in the Kingdom for women looking to advance in entrepreneurship, as well as leaps forward in e-commerce. “It has been such a humbling experience,” says Alwaalan, when asked about her distinction.

“It also raises the bar for me and my team to reach greater goals. [Being a part of] the awards ceremony has been such a rewarding experience; I met world-renowned entrepreneurs that I used to read about and [about] their companies as a young girl, like the founders of Infosys and Aramex. It's like being among celebrities- I was truly humbled to be among such an inspiring group of achievers.” The EY Award was presented to her by Dr. Tawfiq bin Fawzan Al-Rabee’a, the Saudi Arabian Minister of Commerce and Industry, known to be a champion of the entrepreneurial ecosystem and often mentioned by the Kingdom’s influential youth as a trailblazer.

Enterprising youth, seeing Alwaalan’s success, might be inspired to try their hand at entrepreneurship, especially since Yatooq was a self-funded venture, with Alwaalan using both her own resources and bank loans to get the company off the ground. Ideation phase began in 2009, and Yatooq was officially founded two years later. "We had a long period of research and development with soft sales in the beginning,” she remembers.

“We launched our first coffee machine in 2013, and that is when the real action started, igniting business growth.” Her business, focused on the coffee sector, currently employs 75 people between the local team and company partners, with locations mainly in Saudi Arabia and China. As Yatooq scaled, Alwaalan was able to increase the size of her staff, allowing her to delegate, enhance the startup’s structure, and subsequently focus on ensuring work-life balance, which, she admits, was a struggle for her at the outset.

“I used to work 12+ hours every day. Even when I was traveling for a short break, my laptop and phone used to be with me all the time, processing work on the go. As the business has grown and the idea [has] proven itself, I’ve been able to expand the team, create structure and delegate. Being an entrepreneur is synonymous with hard work; it’s a must if one wants to succeed. However, I am aware now of the necessity of having balance between work and leisure. It’s as important a skill as hard work, because nothing is more deadly to an entrepreneurial spirit than burnout. Staying healthy, both physically and mentally, is as important as achieving your numbers and hitting your sales records, because if you keep your health, you provide sustainability for your role.”

Having a strong support system is one of the most important aspects in an entrepreneur’s life, and this founder credits  her family and close friends for their consistent encouragement and belief in her goal state. “It’s critical to have [such support], as a female who wants to embark into the trade field. Another source of support has been Badir, the advance manufacturing incubator [with] which I worked with the first few years.” As for fellow ‘treps that Alwaalan finds inspiring, she mentions the Saudi-founded UTURN Entertainment, created by Endeavor entrepreneurs and brothers Kaswara and Soraka Al Khatib. And to those complaining about the lack of funding in the Kingdom’s ecosystem, Alwaalan disagrees with your opinion.

“I think capital is accessible in KSA. In general, funding is not the issue here; it’s talent and experience that is lacking,” she says, adding that she considers Riyadh’s startup space “very active, with Khobar and Jeddah to follow.” Alwaalan also notes that networking and mentorship are integral for enterprising women who want to make a business or a professional career work well.

In addition to her work at Yatooq, to promote values of cooperation and community reliance, she co-founded a nonprofit initiative in Saudi, Cella, targeting these very aspects: “Mentors are crucial, whether you are pursuing a professional career or as an entrepreneur. Mentors provide advice, expertise, and raise the bar for your achievement. That is why I emphasize on the power of networking, and building relationships with great minds.” 

Abdulaziz Al-Sowailim, Chairman and CEO of Ernst & Young MENA, greets Commerce and Industry Minister Dr. Tawfiq Al-Rabiah

Q&A

WHAT ARE SOME STEREOTYPES THAT YOU HAVE DEALT WITH AS WOMAN IN BUSINESS?

“Well, mostly, women are not usually seen in trade related roles. Generally women are brought up protected and shelled from the outside world -men especially- [and are] not used to taking part in trade related tasks such as bargaining, networking, cold-calling, sales, negotiations with suppliers, customers and employees, holding professional meetings, traveling, etc. These things that an entrepreneur needs to do on daily basis are not part of the skillset a women is used to having. Partaking in such situations can also be frowned upon by society; breaking this stereotype is a personal development activity. A woman must believe in herself, build up the confidence needed to acquire these skills and feel comfortable doing them. Self-confidence is also important to overcome resistance from the surrounding environment.” 

WHAT CAN THE MEDIA DO TO FURTHER THE GROWTH OF SMALL BUSINESSES IN THE REGION?

“In general, regional media supports a good positive story. Highlighting local success stories is key to getting people to say, ‘If they can do it, so can I.’ I think publications should dedicate sections for special coverage of what’s happening in the market, like the society photo pages. CMY Coverage should highlight both the personal and the business story. The image of an entrepreneur should be one that is fathomable and approachable. Not all businesses become billion dollar global success; those who are making multiple millions yearly are more common. They create jobs and add value as well, [so] let’s highlight them.” 

TIPS FOR 'TREPS

1. Learn from your decisions “Take calculated risks, but make mistakes. When you do, embrace it as a learning experience.”

2. Opt for a sector that you are genuinely interested in “Love what you do. Passion breeds creativity.”
3. Establish beneficial relationships “Network with high achievers.”

4. Put forward only your very best product or service offering “Make your product great. Demand will follow.”