A Manager's Guide to Delivering Bad News (Infographic)

If you have the right approach, breaking bad news doesn't have to be so daunting.
A Manager's Guide to Delivering Bad News (Infographic)
Image credit: Hinterhaus Productions | Getty Images
  • ---Shares
Reader Resource

Apply now to be an Entrepreneur 360™ company. Let us tell the world your success story. Get Started »

From giving someone negative feedback to letting an employee go -- whether you like it or not, as a business manager, you’re going to be the bearer of bad news at some point. Luckily, if you teach yourself the correct way to deliver bad news, it won’t be so tough.

Related: 6 Tips for Hearing Tough Feedback

To start, outline the five Ws: who, what, where, when and why. These key components will help you successfully and professionally deliver bad news. The “who” of the five Ws is about establishing your role: take responsibility for the bad news and deliver it yourself.

Next, figure out exactly what you are going to say and rehearse it before you meet with the person, preparing yourself for any questions that might come your way. After you’ve done that, decide where and what time you are going to sit and deliver the news. Lastly, fully explain why you are telling this person these things, so they can fully understand where you are coming from and ensure there is no confusion.

Related: Stop Avoiding It: 4 Tips for Delivering Tough Feedback

To learn how you can professionally deliver bad news, check out Get Voip’s infographic below.

Edition: June 2017

Get the Magazine

Limited-Time Offer: 1 Year Print + Digital Edition and 2 Gifts only $9.99
Subscribe Now
OK

This website uses cookies to allow us to see how our website and related online services are being used. By continuing to use this website, you consent to our cookie collection. More information about how we collect cookies is found here.