An Entrepreneur's Guide to Compliance Leaders in any capacity have a responsibility to maintain compliance, not only with industry and company standards, but with state and federal regulations as well.
By Bill Carmody Edited by Dan Bova
Opinions expressed by Entrepreneur contributors are their own.
Understanding your role in compliance and staying ahead of federal regulations is challenging, but it's infinitely preferable to the fines and other costs associated with non-compliance.
Creating a culture of compliance in your organization, even if it's just you, isn't something that you can deal with in the future, or assume is the domain of only larger organizations. In the current business climate, every organization, regardless of size, is held accountable for compliance, and regulators are examining compliance plans and policies more closely than ever.
As an entrepreneur, what does compliance mean to you? There are a few things that you need to be cognizant of, and if a plan to ensure compliance is not already in place, creating one should be one of your first priorities.
Mitigate your compliance risk with education.
Perhaps the most important step toward maintaining compliance is remaining informed and staying abreast of the always changing regulatory environment. Staying in the know and taking proactive steps to stay ahead of changes is the best way to avoid being caught unaware, and to ensure that your planning is in line with the most current applicable regulations. Here are some of the ways you can stay informed.
- Follow industry news via social media and online publications. All new and changing regulations are announced and discussed at length in these sources. Staying in the loop will give you up-to-the-minute guidance and analysis. Pay especially close attention to news about compliance infringement cases to learn more about what not to do and what regulators are looking for.
- Subscribe to bulletins and updates from the Federal Trade Commission (FTC), Consumer Financial Protection Bureau and other relevant organizations to learn about changes and updates to compliance regulations.
- Consult with your peers and mentors about the issues and regulations that affect your company and activities, and seek guidance on any updates that seem to apply.
- Attend conferences and industry events related to compliance.
The bottom line is that ignorance of the rules regarding compliance is not an excuse, and staying informed is the best way to plan and avoid sanctions.
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Develop a compliance monitoring strategy.
As the saying goes, an ounce of prevention is worth a pound of cure, and nowhere is that more true than in compliance management. Again, monitoring your compliance protocols now is much easier, and less costly, than dealing with an audit and fines later.
According to Forrester research, failing to properly manage risk and maintain compliance is likely to lead to billions of dollars in corporate losses.
Your compliance monitoring efforts should not only closely monitor all of your startup's messages across channels, including digital, print and sales or contact centers to ensure they meet compliance guidelines, but you also need to look beyond your compliance with consumer and marketing guidelines. You must ensure that you are adhering to best practices, particularly when collecting consumer data.
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As you collect data from consumers, you are responsible for maintaining the privacy and security of that data, which means you need to invest in an assessment of your systems and maintain specific data access and protection policies. One only needs to look to some of the major consumer data breaches in recent history to understand the importance of ensuring that any data collected for any purpose be as protected as possible.
Ideally, your business compliance management plans should allow you to easily audit your activities and messages to ensure compliance, and easily identify possible issues before the regulatory agencies do. It's also your responsibility to develop a plan for addressing [potential] violations and remediating the problem. In the event that your company is tagged for an investigation, having these policies and procedures in place can go a long way toward limiting your liability and potential losses.
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Investing time and money in compliance is becoming the norm in entrepreneurship, with more companies acknowledging the risks, particularly in light of regulators becoming more aggressive in uncovering and addressing compliance violations. As an entrepreneur, it's your responsibility to know and enforce the rules, and be prepared to demonstrate compliance in everything you do.
